My husband dropped off my car at the Tires Plus on 39th Ave in Gainesville, Florida to get a headlight fixed on Wednesday, June 29th. Finally, after he had been waiting about 3 hours, he was informed we needed more than a new headlight and they'd have to order the part, so the car spent the night at Tires Plus. They assured my husband the parts would be in the shop by 1:00 p.m. the next day (Thursday, June 30th) and they would call when the car was ready. When 3 o'clock rolled around, I asked my husband to call Tires Plus. When he did, they said FedEx hadn't delivered the part yet. My husband and I were a little upset because even though our suitcases were packed and we were ready to go out of town for my mother's birthday dinner, we did not have my GMC Acadia Denali. Twenty minutes later, Tires Plus called back and said my car was ready. By this time, we had already packed my husband's much smaller car for the trip. We did, however, stop by Tires Plus on 39th Ave to pay the invoice ($692.46) before jumping on the interstate and heading out of town. My Acadia was parked directly beside the dumpster fence when we left on Thursday and this is where we found it when we returned yesterday (Sunday, July 3rd) evening, after closing time, to retrieve it. My right headlight, the one that prompted us to take the car into Tires Plus in the first place, still did not work. I tried low beams; I tried high beams. Nothing worked. We had waited for an initial evaluation, for delivery of the parts, and again for pick up. Not only had our weekend trip been affected, but I am leaving to go out of state tomorrow morning and have a car with ONLY ONE FUNCTIONING HEADLIGHT. I cannot be driving through and around mountains with only one headlight. It is absolutely unacceptable that Tires Plus did not fix this issue between Wednesday afternoon and last night (4 and a half days)! I am frustrated and more than a little irritated and would like someone to contact me immediately. The fact that I have to take the time to write this is also unacceptable. My husband always chooses Tires Plus on 39th Ave for tires, parts, and installation for all of our vehicles. If this issue doesn't get resolved today, however, I will insist we find a new company to provide such services in the future. I realize today is a holiday, but since my weekend and time off has been greatly interrupted, I am not feeling my usual gracious self. Plus, if you remember, I have no safe vehicle for travel tomorrow morning and so, if this gets the attention of someone who can address the problem asap, then I have chosen wisely. Please check your email, Socialcare@bfrc.com; I sent you a copy of this letter. I would be more than happy to remove this review if I hear from you or a helpful Tires Plus representative today. In the event I do not, however, I think it's only fair to warn Gainesville and the surrounding community about Tires Plus and their work ethic. read more

I wish I could give this place no stars....I have a 95 jeep wrangler and I am very busy. Long story short my wife dropped it off and picked it up when they told her what the prob was. Apparently my whole fuel system was jacked and I need over a $1000 worth of work, plus someone who knows how to weld. A week goes by and I get a chance to look myself(normally I do all my own work, just got super bust)....what was the problem you ask????the rubber hose that connects to my fuel filter was cracked, all in all, a $10 fix....I have taken my vehicle to them a few times when I got busy, no probs, but ladies BEWARE this is a shop that will fully take advantage of a woman. To bleed them dry.... read more

I've been using this Tires Plus for several years since I moved to Gainesville. As a woman and someone who previously owned some really crappy vehicles, I've had a lot of experience with car repair places trying to feed me a lot of BS (including a place that told me I needed to have my power steering fluid changed in a car that didn't have power steering) and have figured out how to wade through it, despite not having a wealth of knowledge about cars. I've found this Tires Plus to be pretty great. The people I talk to behind the counter have been friendly and honest with me. I've been surprised that often when I take my car in to get an oil change, I don't get contacted about hundreds or thousands of dollars of additional work that "needs" to be done. In fact, I just now got my oil changed and they had no follow-up recommendations--something I have almost NEVER experienced at other places. When they have made recommendations, they've been pretty honest when I ask about the seriousness of the problem and how soon it might need to be addressed--again, something I've rarely experienced. And typically their recommendations are things that I already anticipated. Although I prefer to take my car to a local mechanic who's not part of a chain for big repairs (such as when I had my clutch replaced), I'm really happy bringing my car here for routine maintenance and basic repairs. (That choice is akin to going to a walk-in clinic or the campus infirmary vs an actual doctor's office.) I've actually been to a couple of other Tires Plus locations in town; I have one less than a mile from my house yet I still drive clear across town to this one because I prefer their service. read more

Took my 2012 Camaro SS in for new tires. The tire size is odd, and had to be ordered. I was told they would be there " tomorrow" for 3 days. They arrived, and I was given a $100.00 credit for the inconvenience. So I dropped my car off, and went to eat. I was told to come get it at closing time. I showed up about 15-20 minutes early, and my car wasn't on the property. I went inside, asked where it was. The employee told me it was on a "test drive." I've had Tires Plus install tires on 3 other trucks I own, never seen a "test drive." As the employee is explaining this to me, I hear my car revving on the road behind the shop. I went outside as it was pulling back in, with 2 employees in it. The passenger was very happy and gave 2 thumbs up as he smiled out the window at the employee I had been talking with. I guess he didn't realize it was my car he was beating on. The "technician" driving used a seat cover. I guess the "technician" riding along, couldn't be bothered, no seat cover. He changes tires for a living, I know he's dirty. He's sitting his fat, dirty, self, in my car, riding around, after working in the tire shop all day. Most people would be really mad. I was in shock that this was actually happening. These people were really that stupid. The manager has assured me this issue would be dealt with. Not really sure what that means, but, I'll never go back to find out read more

I don't usually leave reviews at all but this experience deserves some recognition. I took my car in to Tires Plus on 39th to get a new tire and they told me that the struts on the back of my car needed replacing and that it would be $383. I did not believe this since I just bought my car last year. I took my car for a second opinion to Good Year and comes to find out NOTHING was wrong with my struts. They are in good condition. I couldn't believe these people totally tried to rip me off!!!!! Also the tires that Tires Plus tried to sell me were top of the line and very expensive so I wanted a different brand. They I should only use the expensive brand on my car. Im not an idiot. I bought two brand new tires at Good Year for almost half the price as one tire these people were trying to get me to buy. NEVER GOING THERE AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I would give less than one star if it was possible. I called this store from work to see if I could get my oil changed and tires rotated. They said if I came right over now, they were not busy. I got my purse and clocked out and went straight there. When I arrived, they said it would be 1 1/2 hours. Wasn't pleased about that since I had left my paid job to come sit for 90 min. I told they guy, I would have just made an appointment if he would have told me that on the phone. So I got coffee down the street, made some phone calls, and walked back. My car was still sitting there, when he saw me standing in the lobby he came back in and said they would be pulling it in shortly. Wonder how long it would have sat there if I hadn't come back to ask. Tires Plus sent me not one, but two emails about a survey. I did it and was honest about my experience. The manager of the store called me at 6:58am on a Saturday to tell me I didn't have my facts straight and yelled at me when I called him back. THIS PLACE HAS NO CONCEPT of customer service. Take a client who had a bad experience and give them a worse one - that will do wonders for you business. It used to be a great place with great service. Not any more!!! read more

I've lived in Gainesville for 12 years and this is ONE of the TWO places I will take my car in town. I've NEVER been disrespected by any of the employees and have watched them be polite to unruly customers who deserved a few choice words. They do excellent work and really do care about their customers. I have never been ripped off for poor work or needless labor. My tires are an odd size and very hard to find, which in turn makes them a little pricey. Last time I needed new tires I bought a warranty for them (same brand replacement) if anything were to happen in 10,000 miles or under. I got a nail in one of them and needed a replacement. That brand stopped making my size, so they found me a BETTER set (which were way more expensive) but did not charge me and honored my warranty. I love this location and will continue to bring my car here. They are definitely worth more than one star. read more

I have to write a review of Tires Plus on 39th Ave. I have been a loyal customer for years and am terribly sad to report that I am a customer no more. I had purchased tires from them about 2 years ago and recently they started to vibrate. Tires Plus told me they needed to be rotated, balanced, and aligned (they only have 1000 miles on them). I agreed and paid the $106. The work made no improvement. I returned and asked to have the car driven. They did and called to say that the CV joints were leaking and gave me an estimate of $680.33. They did refund the $106 after I complained that the work did nothing and took the car to a reliable mechanic here in town to review the CV joint issue. He placed the car on the rack and found the CV joints dusty dry and also stated that there was no evidence of balancing - magnets not moved and no new ones. There is a problem with the tires and I will address that with the manufacturer. Tires Plus has lost a customer. read more