We brought our vehicle in for a control arm repair and alignment and agreed on a total price…read more During the process, there was a serious lack of communication and professionalism. At one point, our vehicle was taken off-site without our knowledge or permission and was in the owner's possession for approximately four hours. (Since 3:22pm) During that time, it was driven to another town and made multiple stops, including his second business (a spa), his home, and other locations. We were never informed that our vehicle would be leaving the shop at all. We understand short test drives are normal, but extended off-site use like this without communication is not appropriate. Using a customer's vehicle in this way also raises liability concerns and is not something we were comfortable with. We only became aware of this because we were receiving alerts from the vehicle's tracking. After attempting to call and getting no answer, we became concerned and drove out to locate the car ourselves.(7pm) When we arrived, we found the owner at his other business (a spa), where he had clearly been for some time, while our vehicle remained there off-site. We had to confront him there in person. During that conversation, we were told the alignment was not finished and still needed to be "fine-tuned," and that he planned to take the vehicle to his home later that night to work on it in his "nicer garage" and have it ready by morning. None of this had been communicated beforehand. We then had him return the vehicle to his shop in Elwood and followed him back. Once we arrived, he stated the vehicle was "driving good" and finished, directly contradicting what we had just been told minutes earlier.(8pm) Morning We asked for documentation or a printout of the alignment (standard practice), but none was provided. After picking up the vehicle, it was clear something was not right. The steering wheel was off-center (tilted to the right while driving straight), and when centered, the car pulled to the left. There was also noticeable vibration, and the lane assist system struggled to keep the vehicle centered something that did not occur prior to the repair. When we raised concerns, we were told that getting the vehicle aligned elsewhere would be a waste of money and that this is how he aligns vehicles. This was not accurate for a newer vehicle like ours. We took the vehicle to another shop for inspection. They confirmed the alignment was off and had to readjust the components that were worked on, as well as perform a proper 4-wheel alignment to correct the issue. We also noticed fresh oil residue on the front of the vehicle and on the plastic after pickup, despite no work being requested involving the engine. This was never mentioned to us and very concerning. It was also concerning that the vehicle was driven a significant distance while the alignment was known to be incomplete, which can cause additional wear and safety issues. Modern vehicles, especially newer models like ours, require a precise 4-wheel alignment using proper equipment. These systems are tied to steering sensors and driver-assist features and cannot be accurately "fine-tuned" by feel alone. If the proper equipment was not available, that should have been communicated. We would have had no issue taking the vehicle elsewhere or having it sent to a proper alignment shop. We were willing to pay for the repair itself and ultimately reached a reduced agreement, but the lack of communication, inconsistent explanations, and incomplete alignment left us without confidence in the work. We dropped the vehicle off on March 16 and did not recover it until March 20. Had it inspected by an alignment shop on March 21. This was a very disappointing experience. We had hoped to support a local small business and continue bringing our vehicles here, but unfortunately this situation did not build that level of trust. I would strongly recommend clear communication, proper documentation, and using appropriate equipment especially when working on newer vehicles.

Traveling north on Rt. 53, my low tire icon lit up on my dash. I pulled into a repair shop and…read moreasked for help. The auto shop was busy and a man named Sam took care of me immediately. Being 92 years old, I received excellent service and was very thankful. Sam did a great job. Larry

Bob's Advanced Auto is a family run business that truly cares about your family! I've been using…read moretheir services for years and if I do have a complaint, they don't mind hearing it and they will fix the problem ASAP! I highly recommend Bob's Advanced Auto for all your mechanical tires and towing needs! I hope this helps everybody that needs it.

This place is no go for me, never again. I brought in my vehicle 3 times because they kept…read moremisdiagnosing the issue, in the meantime paying dearly because they can't figure it out !

Tony's Pit Stop, is bar none the worst auto repair shop I've ever encountered. I've been told so…read moremany horror stories, keep it to my own.. Just under $800 bill for work that was not done. Before okaying the work, I asked Tony what was being done. Tony touched a censor, leaving his fingerprint on it, it had obviously never been touched before as left a big smudge. After work was finished the car was just as messed up. Took a look under the hood, the same smudged fingerprint was on it, obviously an old, and same piece. Told me sorry, he'll fix it, days later I'm told the car had rod knock and would soon be useless. He contested the visa reversal and won, even with a letter from Subaru stating none of the work was done. Fuck Tony and the horse he rode in on.

Fantastic service from an amazing auto shop!!! My car had a radiator issue and Tony fixed it in a…read morematter of minutes! Amazing hospitality I will definitely be returning and recommending Tony's!!!

I love the honesty and transparency and the fact they dont charge you up the ass is a definite…read morebonus. This shop is amazing, would recommend to anyone here in town. I got 4 new tires and an oil change for $600. had to come back about a week and a half later because my car started misfiring so did a tuneup, and it ended up needing an ignition coil cuz still misfiring after the tuneup. ordered the part and they didn't charge me any more labor after that. They are very kind and straightforward all at once and the quality of their work is outstanding. Don't have to worry bout them half-assing the work. Thank you Ron's we will always support your hard work.

Ron's went above and beyond when installing a new exhaust system on my Dodge Ram. Fast friendly…read moreservice and a great price... I'll definitely recommend Ron's to family and friends.

AAA dispatched McCoy to tow my car when it wouldn't start today. I've had McCoy tow my cars a few…read moretimes over the years, always providing friendly, helpful service. My experience today was no different! The service person was pleasant, figured out the problem and got me towed home where I could fix the problem. I appreciated his professionalism and , at the same time, his friendly nature.

If I could give ZERO stars, I absolutely would…read more McCoy Services is a complete disgrace to customer service. I do service dispatch for a living, and I would never speak to someone in need the way their dispatcher spoke to me. The woman on the phone was shockingly rude -- talking over me, blaming my insurance for "lying," giving attitude when I simply asked for an update, and acting annoyed that I even needed help. I genuinely wish I had recorded the call. If this is who answers your phones, fire your dispatcher. The timeline speaks for itself: * Called at 7:30 AM * Got a confirmation text at 8:02 AM saying arrival would be within 45-75 minutes * Tow truck didn't show up until 10:15 AM When I pointed out the delay (calmly), she cut me off mid-sentence blaming the insurance and dryly asked if I wanted to cancel -- after I had already waited over an hour in the winter. Absolutely unprofessional and honestly disgusting. And the kicker? Yelp is full of the exact same complaints. So clearly this isn't an off day -- it's who they are. McCoy Services and the dispatcher wasted my time, my money, and treated me like I was an inconvenience instead of a stranded customer. I'd avoid this place if this is quality humans they keep employed. Never again. I'll be submitting for reimbursement and warning everyone I can to avoid this company at all costs.

I had an excellent experience with Manhattan Collision repairing my 2019 GMC Terrain. They were…read moretimely, professional, and kept me informed throughout the entire process with great communication. The body work was absolutely flawless--you can't even tell the vehicle was ever damaged. As a bonus, they even detailed my SUV before returning it, which was such a nice touch. I couldn't be happier with the quality of their work and customer service. I would highly recommend Manhattan Collision to my friends and family, and I won't trust my vehicle with anyone else!

5 stars to manhattan collision from me! everyone i delt with was so nice and efficient! the…read moremechanic work to the body work they did on my truck was amazing! after they completed the work i got T-boned in another accident and knew they were the only body shop id consider bringing my vehicle back to! thank you for the precious, current & future work! 10/10 recommend! will be sending family and friends to you guys when needed!

Front end chattering on my 2016 equinox with 140,000 miles. Kevin said common issue with stabilizer…read morebushings on front end. He had may wait nearly an hour or little over and it was done and fair repair charge. Car drove off like new and nice and quiet. GREAT REPAIR!!

Wonderful business. I'm from California. Had tire problems in Nevada. Made it to Illinois. Decided…read moreI needed the tires looked at and found Morris Tire on Yelp. Great place.

Very few reputable shops around anymore Jeff the shop manager is fair, straight shooting and honest…read moreabout repairs. We made the mistake of going elsewhere for a better price and found we got scammed there Jeff and his team went above and beyond to fix the issues from the other shop when I got my next car I had him check it out everything looked good and now my wifes school brings their buses here!

This place with Willy and the Owners Rock, excellent , just GREAT:read more