We have been bringing our out of warranty cars here for service since the early '90s. They have…read morecycled through technicians and managers and the quality remains the same - excellent. I even stopped taking my Toyota to Keith Pierson, voiding the lifetime warranty, because of the distance to them and the quality of service at this Pep Boys. Bob and Chin

This palace is JOKE. Went here to get a nail out of my tire. Waited a bit no big deal. Then the…read moreRudest person came asked. What's you need? A nail is in your tire? I said yes. I thought the gentleman was going to take care of that? She said NO, he's new he don't know what he's saying. Ok wow. Lady he's new no one learns over night. The she went to check my tire, she looked at and and said no, no we can't take the nail out whole tire needs to be replaced seriously? Being rude and not helpful at all. The name calling started from both sides you are stupid, you are stupid go Fu@k yourself.Lady you need to go back to school or wherever you got your education from, clearly the last place you got it from didn't do anything for you. Did you really think you could scam me out off getting a new tire?Thanks god there are still normal people in the world that know how to do their job. Nail was taken out in 15 min. Anyone trying get business from this place don go their you'll be scammed, and don't go by their reviews either. They are probably fake too. Would give this place a - 10 if possible

REFUSED MY APPOINTMENT. Didn't call text email & I scheduled only time I can on a weekend due to…read moreworking long hours but they told me they sent message to corporate office not to book but they kept booking and now they can't give even my car an oil change!! Called corporate & they said sorry will let the DM know. Which obviously does nothing for me.

They put you on the schedule for your preferred time. You take off the morning from work to make…read morethat appointment just to find out that they won't actually touch your car for at least 2 more hours... why on earth did they say they had an opening at my time if you didn't really? They just stack up appointments and expect you to sit their until the end of the day when they get around to it. I understand a short wait but when you know it's more than 2 hours before you will get to a customers appointment - you call them. Offer to reschedule or cancel. Don't sit their and say it's going to be hours. Awful.

Absolutely unacceptable service. I had a 9:00 AM appointment for what should have been a simple…read moretire repair. I arrived at 8:55 AM, five minutes early, and by 10:17 AM I was still sitting there waiting. After waiting for over an hour, I finally had to go ask what was taking so long. Only then did I find out that they supposedly needed to order a part and that I would have to wait another 40 minutes for it to arrive. The worst part isn't even the delay it's the complete lack of communication. Nobody came to tell me there was a problem. Nobody gave me an update. Nobody asked if I was okay waiting that much longer. They apparently just expected me to sit there indefinitely as if I had nothing else to do with my day. What is the point of making a 9:00 AM appointment if you don't respect the customer's time? If you discover that a repair is going to take significantly longer than expected, the absolute minimum you can do is COMMUNICATE WITH YOUR CUSTOMER. I should not have to chase employees down after sitting there for over an hour just to find out what is happening with my own car. Extremely frustrating, disrespectful of my time, and very poor customer service. I will definitely think twice before bringing my car back to RPM Automotive.

"Flat tire? No sweat. William and Alec made quick work of it and had me back on the asphalt in…read morerecord time."

Recently had my transmission replaced due to my torque converter clutch solenoid circuit. Fast…read morereliable service, very honest and up front. A bit on the pricey side but at least I know I'll be totally safe on the road. Made a mistake of having another service replacing my rear brakes that recently started clunking due to the bolts literally FALLING OFF, literally could've been in a serious accident. AAMCO once again ensuring my safety. I'm paying good money now to have front brakes replaced. God is good! Thank you AAMCO for all y'all do to ensure my total safety on the road. God bless y'all always and forever

These guys are amazing . We recently had to find a mechanic for our Nissan Rogue 2017 . We brought…read moreit in and right away we knew this was the real deal and we could trust them . It turned out to be transmission job . We left it on Monday and it was ready on Wednesday . They gave us a Great warranty If you need work done on your car you can trust these guys to do the job right the first time. Thank you to Dan and the rest of his mechanics Honesty is hard to find today

Horrible experience. Long story short, my daughter was told the issue only after calling on the 3rd…read moreday the car was at the shop. We ordered the part(confirmed part with the shop), dropped off the car and the part. The shop waits untill the afternoon my daughter was to pick up the car to tell her its the wrong part. My daughter didn't deserve to be treated that way. Needless to say she won't go back there.

I was referred to Tuffy's by a good friend. I have had such great service with Tuffy's on Race…read moreTrack Road. The staff are so nice. You feel welcome! You feel they are honest with situation and pricing.

Competitive pricing and competent staff. Good service and good pricing with likable staff.read more

First time customer and last time. I went online for four tires and set up install appointment…read more Online prices neglected to state any promotional pricing applied and additional undisclosed fees. As stated by Austin (claimed to be the manager). I arrived for my appointment and was informed that the online prices were promotional pricing, therefore, no additional military discount may be applied. Understandable, however, I asked Austin to show me where that promotional offer was stated in writing. Austin stated it's not written anywhere in order to verify, and that's how online pricing is. In addition, he disclosed "shop fees" that were neglected to be disclose online quote "out the door price" As I tried to state my point, Austin began to behave in a passive aggressive manner at which he deferred to not only cutting me of at every sentence but also speaking to me in a demeaning manner stating "that's the way online prices are big guy", and "I'll make sure to add your complaint to the long list of complaints". He appeared to have taken the matter personal from my observation. I stated there was no need to be referring to calling me "big guy" even after he knew my name. Ultimately, Austin's behavior was not necessary, yet it seems he may be experiencing frustrations from dealing with this online pricing issue. He eluded that this online pricing matter was a bigger headache than I understood e.g. "shop fees". If online pricing is a bigger issue, then at best the company should consider looking into properly disclosing all fees and charges, to include all promotional offers e.g. discounted prices on tires. This may alleviate continuous points of contention with pricing as Austin eluded to. Or at least consider restructuring the front staff as to ensure staff aren't being burnt out. Sadly, as a one time customer this was a disappointing business transaction and would not be returning back and will not be recommending Apex tire & auto to friends and family. Respectfully, Michael.

I've had both a really great and an okay experience here. A few years ago, I had my front and back…read morebrakes serviced and received awesome customer service, which is ultimately why I returned. My most recent experience wasn't bad, but it didn't quite match the level of service I experienced previously. They completed the service within a few hours and at a decent price. I typically have my car serviced at the dealership, so I already knew what I needed when I came in. I think that's important at a place like this--you need to know what you want, or the cost can add up. That said, I do feel they provide honest assessments. Overall, they did what I asked, but the customer service was just okay this time. When I first went in, I was told they were booked for the day and to come back tomorrow. When my husband went in, they took the car and had it finished earlier than expected. So, while I would still consider using them again, I think my previous experience set a higher expectation for customer service.

Drew was simply amazing very welcoming personality…read more Came in for an scheduled appointment for brake service came in a few minutes late yet still Drew got my vehicle in the back and the crew began working he advised 2 hrs for full service and it was just that he kept me updated on time and was simply professional. Had a small hiccup with another employee but DREW came back over with a smile soo I had to purchase him lunch for the day I really appreciated the great service and professionalism DREW YOU ROCK!!!

In my opinion I wouldn't let this shop work on my car or anything. They failed to resolve my…read moreproblem and went off on a wild tangent replacing the wrong part. And charged $1,000 approximately over what they paid for it. My car broke down on the way home.

Called for a tire rotation and alignment. The guys were great, very clean inside and out. They…read moredidn't try and charge me for anything that I did not need.