Like a lot of these reviewers, I experienced a big emergency 2 weeks ago late Friday afternoon just…read moreoutside of Cortez - we were enroute to Moab/Arches for the night from the EastCoast on a tightly-planned 2 week vacation for which we had pre-booked lodging at every goal destination. We completely blew out a tire and got almost immediately volunteered roadside help from a passer-by off-duty Cortez police officer (requiring him 2 trips, family in car, back into Cortez to get additional roadside equipment); made it on the donut spare to Big O in Cortez only to discover the blowout was unpatchable and that our size tire was not in stock. T.L. Shelton at Cortez Big O phoned every Big O and every near-and-far competitor he could think of, and it was looking as if any tire to be found would take until Monday morning to be delivered to Cortez, which would have pretty much torpedoed our entire vacation plan. He'd gone *way* beyond a simple call of duty by that point, but he had one last idea and called a competitor in Durango, FOUND a pair of replacement tires our size, and had them line up an appointment to be on standby to mount those tires first thing the next morning. He then outlined assurances to me that the road from Cortez to Durango was in great condition, and that with great care I could safely drive the 47 miles just barely within the safe range limits of a 'donut' spare. It took a VERY slow and cautious drive thru dusk and nightfall to Durango, but the road gods were with us and we made it. True to their word, "the other" tire company admitted us the instant they opened their doors for Saturday business and had the waiting tires mounted and ready to go within 15 minutes. EVERY thing on the 2-week trip plan went great from the time when our Good Samaritan in Cortez pulled roadside within 5 minutes of our tire blowout. I'm giving Big O 5 stars for the selfless efforts on behalf of Mr. Shelton and the rest of the Big O staff to go way beyond what we could have expected in making long and persistent efforts to get our car back into driveable condition without unplanned-for long delays. As great as the 2 weeks of Utah and Arizona sightseeing were, THIS out-of-the-blue incident is, oddly enough, going to be one of my favorite long-term memories of the trip. Sorry this narrative is so long, but THAT'S how grateful and impressed I am by the help encountered in Cortez that day.

Ariel was able to help me and get me set up for my next visit. I truly appreciate the extra time…read moreand explaining. Thank you so much Ariel!

Mario and Michael were absolutely phenomenal. We are traveling through from Virginia and I needed…read morean oil change and a fix on my tire. They got me in the same day that I walked in the door took fantastic care of me did not overcharge me. In fact, they gave me a coupon. They were quick and efficient. I was in and out in about 30 minutes. I would highly recommend this business to anyone

We were at Mesa Verde NM from Phoenix Az and our car had an oil leak and unable to drive it down…read morethe mountain to Cortez. I called on May 20 and spoke to Tito/Tio (?) a few times about the car issues and setting up service for the next morning. He also gave us a few towing companies in the area. We got the car towed down and the next day was able to look at it and diagnosed what the problem was. Thankfully it wasn't an oil pan issue but a bad oil filter. They fixed it quickly and very professional.

I had an appointment and I still waited over two hours for them to even look at my vehicle…read more Then their computer couldn't read any diagnostic info and they couldn't fix the problem I was in for. But they were able to fill my AC coolant in the one visit even though they had told me it would require two visits to check for a leak. Why build a new Midas and then not staff it adequately?

We were driving they Cortez when my husband realized we were 1000 miles overdue for an oil change…read more We called Midas and they got us in and out in under an hour! The service reps were great and the price was about what you would expect. Thank you for taking care of us.

It's clear nobody there could care less about helping you. The manager also watched me stand there…read moreand not get help at all. I was told I would have to wait two hours just for somebody to help me take my spare tire off so I can leave my spare there to get changed. I regret buying any tires there, I'd rather pay a little more for someplace that has decent customer service.

Just want too say this is the most sorry excuse of a business i have ever had the dis pleasure of…read morespeaking with... just needed a tire patched on a Saturday .. the guy lied too me 3 times. 1 his guys had been out on call all night. 2 he wouldn't have the tire . And he told me he didnt want too help none the less . I wouldn't recommend spending a dollar on even a weekday for this place

They are the AAA contractor in that area. Came to get me on a dirt road, got my rig into town and a…read moreplace where it could be fixed. They were responsive, courteous, competent. Recommend highly!

I would rate this place less than 0. Don't go to Les Schwab…read more I'm a70 year old woman from California. This place tried to take advantage of that and the fact that I needed to get home with 4 grandchildren. the manager quoted me $4000 to fix a ball joint ( all of them needed replacing), upper arms ( they did not need replacing), two struts ( they did not need replacing) and a $350 alignment. My friend who used to manage Les Schwab, repaired my car--all ball joints, for under $400 ( i did pay him labor). Nothing else needed replacing Alignment was done by Comisky auto repair--an honest mechanic--$150. Les Schwab was going to fix the struts and do an alignment and send me on my way. I would not have made it home. The car was unsafe without ball joint being replaced. Go to Comisky!

Honesty goes a long way, I requested front and rear brakes on my f350 because jiffy lube in Salt…read moreLake City said they were toast. These good guys here at Schwabs walked me over after they took the wheel off and assured me they were fine, even had a touch over 8mm left. Would highly recommend these guys.

Terrible shop. Charged me $2000 and vehicle had the same issue the minute I pulled out. Wouldn't…read morereimburse me anything. I was told to "just live with the problem"

Great guys! Even loaned me a truck when mine was down. Always bring my work there. Get the job done…read moreright.