tldr: Four Corners Tire Pros is an awful company that lied about services performed, did not assembly my brakes right and laughed about improvising on my brakes after not having the right tool, which likely caused there to be loose bolts bouncing around and ruining the brand new drums! And this business couldn't care less!!
On 9/20/18 at 11:30AM I brought my car to Four Corners Tire Pros and that was the BIGGEST mistake of my year. It has been nothing but trouble and the worst experience I have ever had. I brought my car in for brakes. I then waited almost 2 hours for them to get back to me about it. When they finally did, they explained the back drum brakes and the front disk breaks are close to needing replacement and should be done. As well as a bleed and flush. I agreed, they gave me a quote, and I continued to wait. As I waited, I noticed the quote they gave me had the front rotors as part of the quote (which I did NOT need and had recently replaced them within the last year) I brought it to the attention of the employees, to which they replied they said they were replacing them because I replied it does sometime shake (when I brake very hard). I said I wasn't aware they were going to be replacing them and did not want them replaced. They agreed to put the rotors back on as they were still very much usable. After another 4 hours, they finally completed my car. They came out and mentioned it took so long because "they didn't have the tool they needed and had to improvise" and then laughed!! When I tried to pay for my vehicle so i could go (because I had an 8 hour trip ahead of me and the entire day wasted there, WHICH I TOLD THEM MULTIPLE TIMES) The employee had the card reader ready, with the same price as with new rotors! Which they did NOT do. They tried to charge me another $200 for something I did not have done, and had I just swiped and not paid attention to the price, they would have charged me for it! Now, I leave and get on the road, and this is where i learn HOW HARD THEY SCREWED ME. I am driving, I notice a noise about 4 hours into my drive, I realize my back left tire is making an AWFUL screeching noise. I stop to try to figure something out. Meanwhile, we are in the middle of no-where, at least 40 miles from the nearest town, its almost midnight, AND I HAVE NO CELL SERVICE. So, concerned with the brake job they did (that they admitted they "improvised" for) we try to pull off the tired to expose the drum brake, we open it up and there is a loose bolt that falls out, another chunk of metal and there is the broken brake part (LABELED FOR THE RIGHT SIDE AND IT IS ON THE LEFT!). I am at this point very upset because had we not noticed the noise, this could have potentially cause a major crash as we were at highway speeds the entire drive. We try take the loose parts and put the brake back on so that we can try to hobble to the next town. We had to get a hotel at 1AM 4 hours into our 8 hour drive because they sent us off in a death trap! Come morning, we call them and they seem very unconcerned that this even happened!!! They continued to be incompetent and I had to go to a local shop to get it fixed. The second shop confirmed not only did my invoice still bill me for front rotors, not only did they not assemble, adjust, round, or properly install my rear brakes; but they also most definitely did not do a flush on my brake fluid! As it was chunky and very very dark, as well as no recent markings showing the lines had been moved to perform the flush. I now have spent another day in this secondary shop as they try to fix what Four Corners Tire Pros horribly screwed up!!!! I am appalled and stunned by the amount of incompetence at this company. I would NEVER ever recommend this company, even to an enemy because they waste time, try to scam more money, don't complete services you paid for and let you leave in a death trap! read more
