Honestly terrible customer service. I have been saving money for new tires for my Wrangler for over a year, so when I finally had enough money to purchase them I was extremely excited. It was my first "big girl" purchase. I had been looking around at some different tire retailers for a little while and I finally decided to check out tire kingdom. I walked in and spoke to a sales rep named Jamie. He was awesome and helped my find the exact tires that fit my price range and gave me exactly what I was looking for in a tire. So far, it seemed that everything was going smoothly and the tires were ordered (due to the specific tires I chose not bring in stock at the store). The tires finally came in and I received a call from Jamie and we scheduled an appointment. I was super excited at this point and was counting down the days until my new tires would be installed. On the day of, I drove over ready and excited to finally get something that I had worked super hard for. When I walked in, Jamie was not in the front building but the General Manager Todd was. I was not greeted at all when I walked in despite the fact that I was the only person in the building besides him, which being a general manager you would expect that he would want to make sure that his customers were welcomed. After a couple minutes of me just awkwardly standing there, I finally walked up to the counter and said that I had an appointment and he very rudely extended his hand and said, "Dropping off." Not a hello, just very cold and demanding. I brushed it off and I handed him my keys and I realized afterwards that I parked kinda far away from the service area. So I walked up to the counter and apologized that I had parked in the wrong area and he, in a very rude and dismissive tone said, "It's fine." Not even making eye contact with me when he spoke. So I just kinda slowly walked away and Jamie came out and made me actually valued as a customer. As customers came in, the general manager would greet them with a smile and or accommodate them. I don't know if it was because I was a woman or of my young age, who knows but it didn't make me feel valued at all as a paying customer. Two hours pass and I was sitting in the waiting room and finally my car was ready! I was so excited to finally see what I had been anticipated for over a year. Normally, Tire Kingdom will take your previous tires and for a small charge dispose of them. I had decided that I wanted to keep my tires due to the fact that they still had at least 85% tread and I didn't want to waste them. I told them that I would like to keep my tires and if they did not all fit in the back trunk, I could come back and make another trip for them (as I live not but 10 minutes away). I walked out and immediately fell in love with how my tires looked! I was incredibly happy with everything and thennn I got into the drivers seat. I looked to my right and saw a tire very loosely wrapped sitting in my passengers seat when I had specifically said that if they did not all fit IN THE BACK that I could make another trip to come pick it up. Then I looked at my radio. One of the control knobs was completely knocked off. First of all, no one should have even been in the passengers side of my car. Second of all, why the hell was there a tire in my passengers seat in the first place. So I walk back in and tell Jamie and he immediately comes out and tries to help me find the missing pieces to my radio. Then after a couple minutes the General Manager came out and he looked pissed. He walked out and barked, "What's going on here." And we explained what happened. He got even more enraged and started aggressively throwing my seats back and forth trying to find the pieces. My car is a $30,000 car. It deserves to be treated with respect, as does anyone else's property. After about 20 minutes, I finally got fed up and it was very apparent that I was annoyed. When I would try and help find the pieces, the general manager would shove me out of the way. To sum it all up, I am still missing one piece from my car and was not reimbursed for the piece when I was told that if I bought it on my own I would be. Overall, I felt as if I was not valued as a customer and had a very bad experience with customer service. Jamie was amazing though and completely understanding of my frustration. However, the general manager really should brush up on his customer service skills. I would not recommend coming here if you are looking for a place to buy new tires. read more
