I stopped here on the way home from work to get my wind shield wipers replaced. I'd never been…read morethere before but since it's right on my way home I figured it was at least convenient. From the second I pulled in until I left was a total of 5 minutes! Was immediately greeted by one of the employees who introduced himself and asked what I needed. I let him know I just needed new wind shield wipers. He gave me the options and didn't pressure me to go with the more expensive option. I picked the cheaper option which was $12/wiper for a total cost of $24. Another employee changed the wipers while he got my payment. I didn't have to get out of my car at all and would certainly go back again!

Date: September 15, 2026 To: Valvoline Corporate Customer…read moreCare & Risk Management Regarding: Incident Report & Damage Claim at Valvoline Location ​Customer Name: Andrew Phone 5137650510 Email: Vehicle 2019 Infiniti QX60] Date of Service: September 15, 2026 Store Location:9879 coleraine ave, cinti oh 45239 ​SUBJECT: Official Complaint - Vehicle Rendered Inoperable & Lack of Support (Claim Urgent Escalation) ​Dear Valvoline Management and Claims Department, ​I am writing this letter to formally file an urgent claim and express my strong dissatisfaction with the service provided at your store on September 15, 2026. ​During a routine oil change, your technicians failed to properly handle the oil filter and informed me that they could not install a new filter due to thread damage. The staff claimed that a previous service provider had cross-threaded the housing. I strictly follow a 3,000-mile maintenance schedule, making this claim completely unacceptable and indicative of poor workmanship on your technician's part. ​As a direct result of your technician's failure, my vehicle was rendered completely inoperable, leaving me stranded without transportation to pick up my child from school. ​Furthermore, the customer service experience that followed was completely unacceptable: ​I spent over 40 minutes on hold per call across 3 separate phone calls trying to reach your customer support. ​I was promised that a Store Manager/Adjuster would review and approve the necessary repair and rental car arrangements, but I received zero call-backs or follow-ups. ​Due to this negligence and lack of response, I had to tow my vehicle to Urb's Garage for diagnostic and repair. The vehicle will be out of service for 1 to 2 days. ​REQUIRED ACTIONS & DEMANDS: ​Rental Vehicle / Transportation Coverage: Immediate approval and full coverage/reimbursement for a rental car while my vehicle is being repaired at Urb's Garage. ​Full Repair Cost Coverage: Valvoline must cover all repair costs assessed by Urb's Garage to restore the oil filter housing/threads to safe working condition. ​Towing Expense Reimbursement: Full reimbursement for all towing fees incurred to transport my inoperable vehicle from your store to Urb's Garage. ​If I do not receive a prompt response and resolution regarding this claim within 24 hours, I will escalate this matter to the Better Business Bureau (BBB), initiate a claim through my auto insurance for subrogation recovery, and explore formal legal options through Small Claims Court. ​I expect an immediate phone call or email response regarding my claim status. ​musicpassion23@gmail.com ​Andrew

First time at this location getting an oil change. Ian was…read moresuper friendly and professional . Not pushy about buying services. Very informative. Waited 5 mins in bay until they started. Less than 30 mins total for everything. Will be back for sure.

Very efficient and informative. There was no wait time and the pricing is reasonable.read more

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

I have been a customer for more years (and vehicles) than I care to remember and have always been…read morepleased with the work and customer service Pfefferle has provided with both generations of owners. No gimmicks, just the straight story on your vehicle's issues. They will let you know what needs immediate attention and what will need to be done in the near future so you can plan. Team Pfefferle has helped me keep one of my Jeeps rolling for over 250K miles.

Terrible service. Guy in the front desk did nothing but chat on the phone…read more Tried to talk me into paying an exorbitant amount for an air filter and a battery.

Very attentive staff. Another business said we needed new breaks. When we took it to Midas, they…read morewere honest and shared we only needed break pads, saving us hundreds of dollars. This place is legit! Fair and honest are hard to find, but you will find it here!

Excellent service and customer interaction by Gavin and Mark. They perform the work needed in a…read moretimely manner.

Pleasant Run is family owned by Galvin who is honest, more reasonable than all the other repair…read moreservices & does an outstanding job with repairs. Twice when my engine light went on he ran a test on the engine within a couple of minutes, identified the problem didn't charge a diagnostic fee. The first time he said it was a computer glitch & said to come back if it came on again & it never did come back on. Who gives free diagnostics and is so honest now a days? As a single elderly woman I really trust & appreciate Gavin & his service. I have an older car & have had it in for several things through the years & they have always repaired & completed it on the same day I brought it in for less than others. They keep my car running in tip top shape reliably. Thank you so much Gavin, appreciate your service so much & your excellent crew!

Valvoline near Northgate shopping center. My car was next in line to be serviced. Manager had me…read moreback up, move to other bay behind a suv. He had another customer move into the spot I was in. The suv in front of me was getting multiple services which the manager knew before I got there. While I waited behind the suv four cars went thru the bay I was in when I got there. I believe the manager got upset because he couldn't upsell me to a $101.00 oil change. This is the Valvoline I always come to. Only second time I've seen this manager. The other employees are extremely polite and professional. First time I encountered this same manager 3 oil changes ago I told him I have my owners manual in the glove box and checked the oil I required from the Chevrolet website. He thinks I should take his word over theirs. In any event, he does not get to inconvenience a repeat customer because they don't allow him to upscale them.

I have been to different Valvoline Instant Oil Change stores in the past with mixed results…read more However, my experience has ended any chance of me or my family ever going back. We had just purchased our daughter a 2014 Ford Focus and wanted to make sure it had everything it needed, starting with a fresh oil change. We pulled into the open bay and the Representative explained what he and the staff would be doing to the car. He explained they would check the fluids, check the battery, top off the fluids and change the oil. He had recommended a radiator flush, which I declined at first. But after some consideration, I decided to purchase this service also. The work was done fairly quickly and we had been told everything had been checked. We left there feeling confident everything was fine. This feeling vanished after we parked the car in our garage. The car made clicking and whirring noises. Finally, after several minutes, everything shut down. I had suspected the battery had went dead, but how could that have happened when it had been checked? Unfortunately, (according to the 2 invoices we had received), it had NOT. Neither the Rep nor his staff checked the battery. If they had, they could have told us we needed a new one. That, alone would have saved us so much time and aggravation. Our daughter's newly purchased 2014 Ford Focus was STUCK in our garage for almost a day and a half. We had to contact AAA and purchase a battery from them, just to get the car out of our garage. The entire experience cost us time, $174.00 for a brand new battery, one car stuck in our garage, and a store which seemingly can't do what they had promised. Please do yourself (and your car) a huge favor: AVOID this place, at all costs.

Wanted to send a shout out to Rick at Firestone at 9700 Colerain Ave for helping me out. I had…read morejust arrived from out of town, and he was able to zip tie up the plastic covering my undercarriage that was dragging. He was very professional, courteous and took me in at the end of his long shift. Thank you, Rick! Much appreciated! Will recommend additional services to all.

I tried to make a simple appointment to get a new tire. I got put on (long) holds three times and…read morewhen they tried to do it a 4th time, I told the kid on the phone that I had already been put on long holds until the hold time runs out three times and I did not want to be put on hold again. He said, "Sorry, we're just really busy." I said, "I just want to schedule an appointment. This call will possibly take 30 seconds if you just look at your calendar and give me an appointment time." He refused to do that and said, "We're really busy." And I said, "Fine. If you don't care about my business I will go to Tire Discounters." He didn't care and just let me go. I wish I didn't have to give them even one star because they don't deserve any. I will never try to go there again. They don't deserve my business.

I drive from Harrison Ohio to the shop in Dent. The service is excellent and the associates are so…read morenice and always have a smile. I want to give a shout out to Ian & Shon. I highly recommend this location. Tammi

I went to get an oil change and they recommended a radiator flush. I obliged and my car was a…read morelittle louder when I left than it was before the service was performed. Fast forward 2 months, my engine is making noises and overheating. Take it to a shop to get looked at, mechanic went to replace the oil pan and 2 quarts of engine coolant came out first then the oil. Meaning, they put coolant in the engine and then put the oil on top costing me a $1500.00 repair bill! DO NOT TAKE YOUR VEHICLE HERE!!!

I paid for a repair which they did not do. I was out of pocket over $500.00 dollars. I went back…read moreseveral times for the same issue and got blown off. Had to take my vehicle to the dealer and be charged AGAIN for what URBs was suppose to have fixed. Everyday I had more and more oil leaking from my car and had to add oil so I would not blow my motor. Went back and showed them the receipt from the dealer and work completed that they were supposed to have completed. Request a refund and was told the GM would contact me. Well I'm still waiting for the call! I will never go back and I will not refer or recommend anyone to use them. They just took my money and gave simple reason why I still had an oil leak.

I took my vehicle in to be service for an oil leak on 4/22/26. I had the engine oil pan gasket…read moreremoved so they could add a sealant for the engine oil pan gasket. I was charged over 444.00 plus I had to leave my vehicle, so I needed an Uber ride and a rental car in addition to the car repair. Well 3-4 visits after picking up my car and still having a major oil leak still, I had to end up taking my vehicle to the dealer! And I had to pay them to do what URBs claimed they had done. I took my vehicle back several times just to be lied to or blown off about the oil I was continually seeing from my car and having to add oil so I wouldn't blow my motor. I took the receipt to URBs and requested a refund and was told the GM would contact me. Well I am still waiting for the call. Don't waste your money or time going to the URBs location in Cheviot. So disappointed and upset.

Just had the best experience at brakes for less on colerain avenue. Christian was such a big help…read moregot all the info I needed and was in and out. Highly recommend !!

*do not recommend*colerain, oh location (cincinnati)…read more axle replaced. car is wobbling horribly. called spoke manager he told me five new problems w/o even looking at the previous axle work. then he told me just go to another shop. 1k worth of brake work done, 1 axle, rotors, brake pads, car was returned in worst condition. mechanics are incomptent. ****avoid the entire franchise***