Valvoline near Northgate shopping center. My car was next in line to be serviced. Manager had me…read moreback up, move to other bay behind a suv. He had another customer move into the spot I was in. The suv in front of me was getting multiple services which the manager knew before I got there. While I waited behind the suv four cars went thru the bay I was in when I got there. I believe the manager got upset because he couldn't upsell me to a $101.00 oil change. This is the Valvoline I always come to. Only second time I've seen this manager. The other employees are extremely polite and professional. First time I encountered this same manager 3 oil changes ago I told him I have my owners manual in the glove box and checked the oil I required from the Chevrolet website. He thinks I should take his word over theirs. In any event, he does not get to inconvenience a repeat customer because they don't allow him to upscale them.

I have been to different Valvoline Instant Oil Change stores in the past with mixed results…read more However, my experience has ended any chance of me or my family ever going back. We had just purchased our daughter a 2014 Ford Focus and wanted to make sure it had everything it needed, starting with a fresh oil change. We pulled into the open bay and the Representative explained what he and the staff would be doing to the car. He explained they would check the fluids, check the battery, top off the fluids and change the oil. He had recommended a radiator flush, which I declined at first. But after some consideration, I decided to purchase this service also. The work was done fairly quickly and we had been told everything had been checked. We left there feeling confident everything was fine. This feeling vanished after we parked the car in our garage. The car made clicking and whirring noises. Finally, after several minutes, everything shut down. I had suspected the battery had went dead, but how could that have happened when it had been checked? Unfortunately, (according to the 2 invoices we had received), it had NOT. Neither the Rep nor his staff checked the battery. If they had, they could have told us we needed a new one. That, alone would have saved us so much time and aggravation. Our daughter's newly purchased 2014 Ford Focus was STUCK in our garage for almost a day and a half. We had to contact AAA and purchase a battery from them, just to get the car out of our garage. The entire experience cost us time, $174.00 for a brand new battery, one car stuck in our garage, and a store which seemingly can't do what they had promised. Please do yourself (and your car) a huge favor: AVOID this place, at all costs.

I drive from Harrison Ohio to the shop in Dent. The service is excellent and the associates are so…read morenice and always have a smile. I want to give a shout out to Ian & Shon. I highly recommend this location. Tammi

I went to get an oil change and they recommended a radiator flush. I obliged and my car was a…read morelittle louder when I left than it was before the service was performed. Fast forward 2 months, my engine is making noises and overheating. Take it to a shop to get looked at, mechanic went to replace the oil pan and 2 quarts of engine coolant came out first then the oil. Meaning, they put coolant in the engine and then put the oil on top costing me a $1500.00 repair bill! DO NOT TAKE YOUR VEHICLE HERE!!!

Cam at the Colerain Ave store took great care of us & got us on our way quickly & professionally!…read more highly recommend!

Recently, we had purchase a used car for our daughter and wanted to make sure it had good tires…read more We stopped by this Tire Discounters location and had gotten several welcome surprises. First, Cam, the store manager was amazing. He was friendly, knowledgeable and even gave us a great deal. The tires we were looking at cost more than the promotion on better tires, and he let us know. We were able to get the better tires and drove the car home (to our garage), Saturday. Saturday night, we found out the new front passenger tire had gone completely flat. Sunday morning, we called AAA, who put the spare on, and I made an online appointment with Tire Discounters -- same location. Monday morning, I contacted John and explained the situation. Not only did they pick up the vehicle, they fixed the tire and looked over the car to make sure everything was running right. They also fixed a heating problem due to a radiator flush. They dropped off the car the same day, which provided my family and I much needed peace of mind. I can't thank them enough for all the hard work they put in for our family's new addition. Thanks to Cam, John and the rest of the crew at this Tire Discounters facility. I would HIGHLY recommend this location to take your vehicle. You will be glad you did.

Update I am increasing my Meineke review from 1 star to 2…read morestars because they reached out to me and asked how they can make it right. They offered an oil change. I suggested the oil change (because they overfilled it), plus actually, you know, fixing the exhaust hole. They called me, unable to find the hole. I suggested they start the car and feel for exhaust. I hate that I, the non-mechanic, had to suggest that, but it worked and they found the hole. So they put a foil patch over it with a couple of clamps instead of replacing the pipe (See picture attached). So $800 gets a muffler, a bracket welded on, and a foil patch these days. It took three trips to Meineke plus one trip to another mechanic to fix the axle damage. Would I recommend them? No, no I would not. =============== My old muffler rusted through, so I went to Meineke to get it fixed. They did the work for a bit over $800 and sent us on our way. The car was still making a lot of noise, so we brought it back. They told us it was because the engine was low on oil and they topped it off and sent us away again. Now the oil is about an inch above the full line and it was still making all the noise. I took it to another mechanic and looked at it myself while it was on the lift. The picture of what I saw is attached. The muffler mount was rubbing directly against the rear axle. It wore through the metal clamp that held the boot in place. My mechanic bent it away from the axle and zip tied the boot back in place. That took care of 3/4 of the noise. The rest was because of a hole in the exhaust pipe about a 18" before the muffler. Next on my to-do list is to buy some replacement pipe and suction out some oil. This is basic stuff at a premium price and they couldn't even get it half right. I'm not impressed. I've attached a pic of the work, including the welding that looked like it was done by an amateur.

My wife brought our car in because the passenger side window wouldn't go up or down. We were told…read morethe master switch panel was bad and needed to be replaced. After the work was done, the passenger window still didn't work, and now the driver's side window doesn't work either. We paid $850 for the privilege of having them make a second window inoperable. When I raised this concern at the counter, the gentleman working there became noticeably defensive about questions regarding their decision making, specifically, why an expensive switch was replaced without first confirming there weren't other problems. I was frustrated that the car not only wasn't fixed, but came back in worse shape than when we dropped it off. This is a classic case of replacing a part and hoping for the best. No real diagnostic work. No accountability. Terrible customer service. I'm filing a charge-back and considering further remedies.

I paid for a repair which they did not do. I was out of pocket over $500.00 dollars. I went back…read moreseveral times for the same issue and got blown off. Had to take my vehicle to the dealer and be charged AGAIN for what URBs was suppose to have fixed. Everyday I had more and more oil leaking from my car and had to add oil so I would not blow my motor. Went back and showed them the receipt from the dealer and work completed that they were supposed to have completed. Request a refund and was told the GM would contact me. Well I'm still waiting for the call! I will never go back and I will not refer or recommend anyone to use them. They just took my money and gave simple reason why I still had an oil leak.

I took my vehicle in to be service for an oil leak on 4/22/26. I had the engine oil pan gasket…read moreremoved so they could add a sealant for the engine oil pan gasket. I was charged over 444.00 plus I had to leave my vehicle, so I needed an Uber ride and a rental car in addition to the car repair. Well 3-4 visits after picking up my car and still having a major oil leak still, I had to end up taking my vehicle to the dealer! And I had to pay them to do what URBs claimed they had done. I took my vehicle back several times just to be lied to or blown off about the oil I was continually seeing from my car and having to add oil so I wouldn't blow my motor. I took the receipt to URBs and requested a refund and was told the GM would contact me. Well I am still waiting for the call. Don't waste your money or time going to the URBs location in Cheviot. So disappointed and upset.

The owner of the shop has been working on my cars since the late 80's. I've always trusted him and…read morehe is honest and does great work. He guarantees his work and is reasonable on price. Not on the cheap side but not expensive but throws in the warranty on their work which a lot of places doesn't. I've had oil changes to having custom engine parts installed. I will always trust him to work on my vehicles.

The best place I know to get an auto repair. I drive an older car and had work done over a year…read moreago! I haven't had to get any work done and my car got me through a very hard probationary period! I am getting a new car tomorrow and couldn't have done it with a trip to the repair shop! 5 star did such a great job that my family and I were able to save

Guy and Chris (and the other mechanics) always treat me right. I started taking both of my vehicles…read morehere 9 months ago and I have been very pleased with their honesty and their work. Both vehicles are older (one is a 2004 truck and the other is a 2007 SUV). Thanks to these guys, the vehicles have never run better. They have never tried to convince me to have more work done. In fact, they have suggested on more than one occasion that something can wait until the next oil change. I strongly recommend "Two Guys and a Garage". Bob Martin

messed up my car up then doesn't wanna answer his phone and take forever to get back to you. He is…read morea crook.

I have been coming here for going on 5yrs both cars and they will let u know how much before they…read moredo any work and they are so busy sometime it might be a week before they can get you in and out but the wait is okay because I know they are going to fix it right.

I have been coming here for over 4 years. The crew is reliable and efficient. I go out of my way to…read moreget my oil changed here. If you're a 9-5er, you gotta be a little flexible about scheduling but the customer service and end result are totally worth it.

These guys do AMAZING work. I spent a year trying to fix a nagging issue with my car, and nothing I…read moredid worked. I dropped my car off to them, and within 2 days they fixed my car. The price was more affordable than I anticipated, compared to what other garages charged me, while also no fixing my issue. I am a customer for life, I will be bringing all of my cars here.

I was referred too Neighborhood Garage by a dealership unable too work on my vehicle due too it…read morebeing 11 years old. Previously told twice by two different places, that I needed new tie rod ends on the front end. Neighborhood Garage did a diagnosis and found No Issues with my tie rod. They serviced both my vehicles and restored my faith in actual Honest, Complete and True workmanship dedicated too the working class who can't afford Upcharges and Shady business practices. Thank you Neighborhood Garage