Drove in for quick oil change was pleasantly surprised at the service ! Friendly staff . Reasonably…read morepriced .

Great service ! The price was very reasonable. I got an oil change, took 15 mins MAX!read more

I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

I have been a customer for more years (and vehicles) than I care to remember and have always been…read morepleased with the work and customer service Pfefferle has provided with both generations of owners. No gimmicks, just the straight story on your vehicle's issues. They will let you know what needs immediate attention and what will need to be done in the near future so you can plan. Team Pfefferle has helped me keep one of my Jeeps rolling for over 250K miles.

The manager Gerald is GREAT!!! I came in thinking the light I had repaired did not get fixed, I…read moreactually had the wrong light. The headlight is what was repaired but I thought it was the fog light which was still out. I came back just to clarify and the manager went ahead and replaced my fog light for free. I love this location and never have any problems whatsoever.

Very kind and professional didn't pressure me into additional services! Will be returning!read more

Date: September 15, 2026 To: Valvoline Corporate Customer…read moreCare & Risk Management Regarding: Incident Report & Damage Claim at Valvoline Location ​Customer Name: Andrew Phone 5137650510 Email: Vehicle 2019 Infiniti QX60] Date of Service: September 15, 2026 Store Location:9879 coleraine ave, cinti oh 45239 ​SUBJECT: Official Complaint - Vehicle Rendered Inoperable & Lack of Support (Claim Urgent Escalation) ​Dear Valvoline Management and Claims Department, ​I am writing this letter to formally file an urgent claim and express my strong dissatisfaction with the service provided at your store on September 15, 2026. ​During a routine oil change, your technicians failed to properly handle the oil filter and informed me that they could not install a new filter due to thread damage. The staff claimed that a previous service provider had cross-threaded the housing. I strictly follow a 3,000-mile maintenance schedule, making this claim completely unacceptable and indicative of poor workmanship on your technician's part. ​As a direct result of your technician's failure, my vehicle was rendered completely inoperable, leaving me stranded without transportation to pick up my child from school. ​Furthermore, the customer service experience that followed was completely unacceptable: ​I spent over 40 minutes on hold per call across 3 separate phone calls trying to reach your customer support. ​I was promised that a Store Manager/Adjuster would review and approve the necessary repair and rental car arrangements, but I received zero call-backs or follow-ups. ​Due to this negligence and lack of response, I had to tow my vehicle to Urb's Garage for diagnostic and repair. The vehicle will be out of service for 1 to 2 days. ​REQUIRED ACTIONS & DEMANDS: ​Rental Vehicle / Transportation Coverage: Immediate approval and full coverage/reimbursement for a rental car while my vehicle is being repaired at Urb's Garage. ​Full Repair Cost Coverage: Valvoline must cover all repair costs assessed by Urb's Garage to restore the oil filter housing/threads to safe working condition. ​Towing Expense Reimbursement: Full reimbursement for all towing fees incurred to transport my inoperable vehicle from your store to Urb's Garage. ​If I do not receive a prompt response and resolution regarding this claim within 24 hours, I will escalate this matter to the Better Business Bureau (BBB), initiate a claim through my auto insurance for subrogation recovery, and explore formal legal options through Small Claims Court. ​I expect an immediate phone call or email response regarding my claim status. ​musicpassion23@gmail.com ​Andrew

Stopped by this location after having my oil changed at the Harrison Avenue location. I hadn't…read moreseen anyone fill my tires and when I asked, I was assured that they had been checked. So I came to Valvoline on Colerain for help. They were very friendly and helpful. My tires in fact had not been checked and my fluids had not been topped off. I heard the manager call the other location and tell them I was the second person THAT DAY that didn't have their tire pressure checked or fluids checked. While I'm VERY dissatisfied and disappointed about what happened on Harrison Avenue, I'm grateful for the guys at the Colerain location for making things right.

I went and had my oil changed and they were able to get me in right away. The whole crew was nice…read moreand very professional. The price was great! The next day, my husband took his car in to get his oil changed. I definitely recommend Christian Brothers Automotive.

From the owner: Professional, ASE certified Master Technicians who perform service/maintenance all on makes and…read moremodels.

Great service, reasonable price! I went there for a…read morepre-purchase car inspection. It was same day appointment and they were busy, but still everything was done in 2 hours. Thanks for that inspection I saved myself $500 on the car's buying price.

Very Professional and always updating progress. Invoice was Reasonable and Spot on! Easy to make…read moreappointment.

My sister got her car worked on, and I went with her. Anthony performed high-quality work and…read morerespectfully updated her. She is very happy with the company and now I will be using them for my future mechanical needs. It can be hard to find a good mechanic you trust and they've earned mine. Jennifer was wonderful and has a warm personality. I was impressed with her. And I overheard that they came under the expected cost.

From the owner: At Generations Automotive, we treat every customer like…read morefamily. We’re proud to be a locally owned and operated shop that believes in honest work, fair pricing, and quality you can trust. •Expert Service: From engines to oil changes, our experienced technicians handle it all with precision and care. • Affordable & Transparent: No surprises here — we explain every repair before we start so you always know what to expect. •Customer Focused: Your satisfaction drives us. We go the extra mile to make sure your vehicle is safe, reliable, and ready to hit the road. • Community Driven: As part of the Fairfield community, we value every customer and appreciate your trust in a new, family-run business. Come experience the difference at Generations Automotive — where quality meets care, and customers become family.

Always Great Service!…read more I've been here many, many times. This is my local, go to place for oil changes. Having done my own oil changes all my life, life gets in the way and automotive makers make it a little bit more difficult for the do-it-yourself kind of person. Valvoline instant oil change makes this easy. Sure, and you pay a little bit, but it's worth the money. This great expert, courteous and thorough team always gets the job done right . The 1st time!. Would I come back? Yes, emphatically! This is my number one place for an oil change. Tip: Get there early, even before they open, on the weekends. There is always the risk of a wait because it's first come, first serve. Also, if you have a hard to find or not always stocked oil filter, you may want to check and see if they have it in stock. I've only had this happen once, so I always make sure to have one in the trunk in case they don't have it. Additionally - They'll push for the synthetics. Always consult with your vehicle OEM recommended oil! Lastly - They'll check your air filter. These are typically very cheap to buy at an auto parts store and very easy to install. They won't push it if you don't need it. However, they will check it. If you don't mind taking a few minutes and doing it yourself, you can save a few dollars.

Polite service! They seemed like they were very happy to be working together as a crew which helped…read moremake their customer service excellent.

Buying tires here yesterday was a great experience. The gentleman that helped me was…read moreknowledgeable, friendly and helpful. Was able to get them installed the same day with a free ride home and back while I waited. I felt respected and valued as a customer here. Store and shop exceptionally clean. Highly recommended!

I had my car towed here late Tuesday evenin, due to an…read moreemergency as I'd been stranded on the highway for 6 hours, after being on shift since 5am, was a hot and day needed to be over afternoon. the associate seemed nice at first. then informed me nothing would be done till the next day. I just needed a tire, stranded. we're closed. Ok, in direct contradiction to the way they were open and I was discussing this with them inside. Got home eventually. well then they quoted me nearly $400 for 2 tires. They refused to email me a breakdown of the quote or anything at all, as I needed to have something to show work. Said they did, I politely called the day after that and asked again at which point the pretended to so while I was on the phone. I know this be Igave them two emails and to this day, 5 days later have received nothing. when I got paid a cohole days later I had a ride at 520 called and asked if we headed that way would they wait, knowing we wouldn't be late, could have totally said no we can't do that. instead he said yes, that's no problem. we arrive at 609 pm just as hes walking to his car. we honk, he stops looks right at us, gets in his car and drives off. fourty min drive one way, accompanied with the $208 I lost as a. direct result of this individual being dishonest and inconsiderate and disrespectful about their word and our time and their integrit. when I came back the next day and asked the uncomfortably overweight gentleman at the counter about this they immediately proceeded to give nothing but attitude and we had stuff to do retort. I calmly explained that had they said that upfront it would be fine, it's the fact they knew how far we were coming and told me they would wait, and then they didnt. He didn't have anything to say to that, so when I made a point to let him know I was out over $200 because if this he laughed in my face and and gave me a look like they were very plew to hear that. I then asked for a ln alignment print out at which point he informed me they didn't bother to do the alignmen, because. They didn't have a reason, he mumbled something and changed the subject they were adamant that I did not get overcharged yet tires were $93 each+ $33 for labor disposal fees under $5 leaves nearly $100 unaccounted for. As if all that wasn't enough already, I get out to my car and they'd put used tires on the car, with no alignment for a hundred dollar premium with a side of morel repugnance and sadisti delight. I only see reasons to stay far, far away from this place. Far. If you break down here, push your car on another lot before they touch anything. Be aware

A diamond in the rough is my opinion DO NOT HESITATE in using them…read more They are a well run establishment from the time you make an appointment and even after you pick up your vehicle you have a peace about you and you just know you have been serviced by one of the best. You don't find a company like this anymore that hits it correctly everything from customer service to fixing your vehicle. It only takes you one time to make an appointment with them and experience the service as a whole and then you will know exactly what Im speaking on. I'm just so happy I took someones advice and took my car to them and I wont let anyone else service my car again. Cindy Bailey

Love this place! Honest with fair pricing. Talked with owner during service and he was very…read moreinformative and upfront. I will definitely go back if need be.