This is not a legitimate business. They have multiple names, no website, and ONLY accept cash…read more They made somebody I know wait several hours in below freezing weather (his car was impounded by them in front of his eyes, he accidentally parked in a parking spot only for University of Michigan professors that isn't clearly marked, particularly not in the snow), AND lied to him. They REPEATEDLY told him that "a driver will be there in 15 minutes! He waited from 3 PM to 10 PM. When I called the number for them online, the first thing that I asked was who contracts them the most frequently in Ann Arbor. The man said " What?" I said "What businesses or institutions contract you the most frequently in Ann Arbor?" He replied, "MA'am, do you need a tow truck? We're busy and it's cold out" then hung up on me. They literally forced someone to wait outside in the cold for 6 hours, always saying "15 more minutes and a driver will show up!" It's so unprofessional to have multiple names for the same business, NOT have a website, NOT accept credit card payments, lie ("15 more minutes" turns into 6 hours of waiting outside, refuse to answer questions AND rudely bring up the fact that it's cold outside (don't customer service reps sit inside)? This isn't even a business. Y'all need to stop leaving negative reviews and instead contact IRS about the company potentially not paying taxes and potentially committing tax fraud. They don't have customers, leaving a bad review won't help. But contacting an organization to investigate them might put them out out of business if they go to prison for "accidentally" not reporting the entirety of their paid ONLY in cash earnings.

Predatory and Unethical Practices My vehicle was towed right…read morein front of me after being parked for less than 10 minutes. When I immediately spoke to the tow truck driver, he told me he would release my car and not tow it if I paid $200 in cash on the spot. I didn't have cash, so the tow proceeded. I was then informed that getting my car out of the impound would require $400, cash only. I was told the wait would be 3-3 1/2 hours because they were busy. In reality, it took approximately 10 hours to retrieve my car. I waited outside in freezing, snowy conditions for over three hours and repeatedly called the office. I was told a driver would arrive around 7 PM, then repeatedly told "15-20 minutes," until about 10 PM. When the vehicle was finally released, I was again required to pay $400 in cash only, and I was not provided with any receipt. The cash-only demands, lack of receipts, misleading delays, and request for money on the spot to avoid towing raise serious concerns. This was an extremely frustrating and unprofessional experience, and I would not recommend this company.

Nothing but the best service around. They did an outstanding job getting my 10,000lb machine into…read moremy new shop. I especially appreciated their patience and attention to all the details involved in a tow like that. A huge thanks to Josh! Too bad other reviewers give them one star reviews based on a parking situation rather than their service.

My car was towed by Brewers from private property. Between them towing my car and me getting it…read moreback was total 55 mins. They charged me $370. 1 days of storage fees, fuel surcharge fees (less than 5 miles of transit), and use of unnecessary equipment. They also tried to place the blame on the city, stating that "the city sets the rates". I'm sure the city is not setting the rates of a private company, doing tows from private property. Needless to say, I inquired about the charges, requested a breakdown, including documentation of the contract with the city showing the rates and how they are calculated, the tow drivers report and any photos supporting them charging this price and for the equipment they claimed was necessary to use. No response! Very fraudulent and money hungry behavior! Additionally, they certainly need better customer service practices, as their dispatch staff is extremely rude and confrontational. You are a local business that provides a service to the community and if this is how your staff treats people, that says a lot regardless of the nature of the industry you're in.

They did what I needed. Towed a dead car out of my garage. I checked one other towing company,…read morethey were more expensive as a basic rate, could have doubled the price depending on ... I want to know what I'm going to be charged up front...I was charged the price quoted on the phone, I like that! Driver was professional. I hope I never need to use them, but will use Fox's again in an instant!

I was in a car accident and Fox's Towing showed up within fifteen minutes of calling! I was…read moreshocked at how quickly they came out! Mark was extremely caring and comforting as I had my mom and dog in the vehicle also. The expressway was so backed up because of the accident it was going to take my brother forever to even get to us to take us all home. Mark loaded up my Jeep and had us hop in with him and had us put our dog on our lap so he wouldn't be by himself in the Jeep and took us to an exit where there was a gas station/subway so it was easier for my brother to get to us. When we got to Subway he jumped out of his truck and went in and got a cup of water for our dog and stayed with us until my brother got there to make sure we were okay. I couldn't have asked for a better towing company!

These guys were the nicest and most cordial people to work with. The prices were well worth the…read moreservice. I would recommend them to anyone needing their services. Thanks again guys for helping me out of a rough spot.

First Class Towing & Recovery is a total Rip-Off Joint. I was toinked for over $785, and my car…read morebumper is damaged. English is not their first language, and I don't even think they are legal to work.

They came through in a clutch. I was stranded in Saline and needed a tow. AAA wasn't answering so I…read morecontacted Sakstrups, they were willing to come out and assist me as my car overheated. I am so thankful to know they are there and willing to help anyone stranded. I highly recommend them if you're ever in a pickle.

Paul was very efficient and got the job done with care. Very respectful and helpful. Highly…read morerecommend sakstrups towing. They got here within 10 minutes from the call. & can't stress enough how nice Paul was! Thank you.

Absolutely no stars. We've waited over 5 hours and there's still no sign of them. Initially, they…read morepromised a window of 60-90 minutes. That soon grew to include another 45 minutes, followed by an extra 20, then yet another 20, and finally, they claimed it would be only 10 more minutes. That was well over 5 hours in the past. Regrettably, instead of providing an alternative towing service, Progressive Insurance just asked us to continue waiting. I'll be posting my critique of their services shortly. Honestly, don't bother spending your precious time or hard-earned money on this service.

I'm lucky. My battery died at home. I called Progressive and this was the number they sent with the…read moreETA for help. They were at my home within 45 minutes, and the awesome guy who jumped my battery gave us all the info we needed. He tested the battery and checked the date, and suspected it would not last long even after the jump and shared his company would bring a battery and replace it if I requested it. Initially, I thought this all had to be done through Progressive, but nope. I called them on my own and get it done. And so I did. Tee took 22 minutes to arrive to my house and within 15 minutes my battery was changed, and the car was ready to go for less than it would have taken to be jumped and driven to an auto parts store for the right battery. I was given advice about how long it would last, and I am considering taking on AAA at some point just because of how great the experience was. Very thankful for them, but also super lucky that I was already home and safe.

Great and quick service. They were out of my specific key and overnighted more in and he came the…read morenext day. I appreciated the communication and transparency during the process and it was fairly priced. I now know who to call if I need help with any locks!

Xavier was very helpful in unlocking my car, he was quick and professional. Definitely a life…read moresavor, he'll be the first I call if I ever need something like this done again.

This is the second time in one year that I've faced the same kind of treatment. However, this time…read moreI decided to share it on social media. The dispatcher first said the driver would arrive in one hour. After an hour and a half, he claimed the driver was stuck in traffic--even though it was already past midnight. When I insisted on speaking to the driver directly, he told me that he wouldn't be able to help me for another 3-4 hours because he was already "out of town." Deception and lying all night long. They should be out of business.

It's been 133 days since this professional towing company ( they would like to think so) damaged a…read morebrand new 2021 Ford Edge. I haven't received a call other than two hang ups when I tried talking to AJ. It has cost me $3047.82 to fix a vehicle that's not mine but owned by Varsity Ford / Ford Motor Company. These guys are scammers. Please be aware not to use this company, I can't believe AAA would even endorse this scam of a company. AJ is too scared to even call me to discuss how his driver damage this brand new vehicle I had to pay for. AJ you'll be hearing from me sooner than later about this vehicle. I have to spend 133 days to get $3047.82 paid back to me. This cost will increase with the time spent tracking down this unprofessional towing company.

I found this service by doing a Yelp search…read more I was stranded on a Saturday. My call was answered immediately and the dispatcher sent someone to meet me. I had no idea what was wrong with my car. I explained the issue to the tow driver, who arrived in about an hour's time. He didn't offer any solutions or suggestions, but I was still grateful for his professionalism and timeliness. He also allowed me to ride with him to my home - which was supremely valuable. Perhaps the tow company merely tows and doesn't offer suggestions. Turns out that all I needed was a battery.

Despite my warnings, the operator dragged the front fascia of my Saturn Sky on the driveway. Then…read morehis truck leaked hydraulic oil on my driveway.

Great help , Texted me their number made a call , came up with a great price and amazing customer…read moreservices

He showed up quickly, took good care of the vehicle and completed the tow. Also, Ali was a super…read morenice guy!