Good group of employees at the Ashland Ohio location. They work well together like a well oiled…read moremachine. Sorry about the pun.

Tyson and Logan deserve a raise. I accidentally added WAY to much oil to my car and they didn't…read moremake me feel dumb about it and believe me I felt SO DUMB. they deserve raises and promotions and whatever else take5 can do to honor them

Fast service quality staff very impressed. Great value all around. Going there for yearsread more

These guys are very quick and super nice. They even fixed my washer fluid delivery hose so I can…read morewash my windows properly. Very. Pleased with this recommendation from my coworker

I come to this valvoline faithfully.. the employees are always soo nice, and knowledgeable. I often…read morestop in between oil changes to get air in my tires and top off my fluids.. they go above and beyond. And I truly appreciate it..

I've been to this Valvoline several times, about once or twice a year. As I arrived, a couple…read moredifferent employees started giving me instructions on how to enter the building, I was confused and requested verbal instructions from one person because I didn't know who was giving me the instructions I needed to follow. The employee who I thought was in charge, took offense to my questions and asked me if I was going to give him an attitude. That was not my intend. I was practicing safety by asking questions. I have found the courtesy to be questionable at this local in the past. The employee was obviously having a bad moment and took it out on me. I was there for several services. I will not return until that employee moves on. The current staff is not friendly. Thank you for your reply (below). There is no need for me to email you. Overall I like your product. I'm sure this group of employees will change and I'll be back. The crew last time was good. Today, not so

It was time for our vehicle's tire rotation and oil (full synthetic) change. I did an internet…read moresearch for a location offering those services in Ashland. Smetz's Tire came up and I gave them a call and was informed that early afternoons would be the best time of day for walk ins. That turned out to accurate info, as the work on our vehicle was able to done right away -- Not having to wait was much appreciated, BUT, what really impressed me was that the "reminder" sticker placed on my front window, once the work was completed, indicated the next recommended oil change was listed at a 7500 mile interval. That is the number that our car manufacturer recommends, but my previous quick oil change location had always recommended it be changed at 3500 miles. I raised concerns about that number with employees of that establishment, but was given some B.S. corporate answer -- So if you are looking for GREAT and honest car service, I suggest you check out Smet'z, in Ashland (OH).

An hour into my 3 hour drive, I stopped for a second time to fill my deflating tire and searched…read morefor a tire store nearby. My GPS led me to Smetz. Eric Dull quickly assisted me, got to the problem and I had two new tires and was on my way before I ever imagined. Just wanted to thank him and Smetz for an easy experience. And for helping me get home to my family safely.

Would give zero if was an option. Arrived at 5:50, close at 7 and was told they didnt have time to…read morehelp me. Poor impression.

Great experience! Friendly people and very fast service! No appointment needed! Highly recommend…read morevisiting!

Fast affordable and reliable. My go to place. I will return when the time comes. They have saved me…read moreallot of $$

They are very good people work with and good service and good prices in town. book you with within…read morecouple days. thank you very much

I used to love going here, but under new management since Don retired, it's been nothing but…read moreissues. I am leaving negative reviews on any platform I can, because they need to make this right. Maybe some negative publicity will wake them up. I took my car in for new rack and pinion in power steering system. Also got new brakes in the process. Anyway, immediately upon picking it up after new rack and pinion, power steering failed a mile down the road. They took it back in and looked at it, replaced the pump. I had to leave it with them while I left for a business trip because they had to keep it overnight to replace the pump, waiting for a part to come in. Immediately upon my return, the vehicle had loud exhaust noise upon pickup. The exhaust was fine when I took it in, and I have documentation from them to prove such (see attached). I called them to schedule an appointment to look at the new exhaust issue. Upon taking it in today, 11/3/23, I showed them the paperwork where exhaust was fine when I dropped it off. When I showed the manager the paperwork and explained that something seemed to be amiss, she immediately became angry and said I was accusing her of purposely damaging my exhaust. Ultimately, words were exchanged, and she refused to look at it. I now have corporate involved waiting for a resolution to this issue. Bottom line, I've taken it in twice, and twice left with a car in worse shape. They are not taking accountability. An exhaust noise does not just magically appear when there was no noise prior or issue upon arrival to the shop. Mr. Tire, you've left me without a car several times. I've had to take time off from work, rearrange my schedule, and loan vehicles to make it to work when I couldn't be off.

Probably the worst experience I've ever had with a tire shop !! I call to have new tire put on ,…read moretold them i would take them off the car to make things faster. They did the job but a week later when I put the rims back on my I had out of balance vibrations an called to see if they could check an see if the job was done right so I could determine if there was another issue . Long story short I was met with rudeness as soon as they answered an told me I would have to pay again for them to check their work !! I already paid $148 to just have tires put on rims an balanced which is way more than any other shop I have had tires installed at . Ended up having to pay another shop to do the work they were supposed to do . Idk what happened to backing up your work!!! This place definitely does not !!!!

My Experience with Firestone…read more I hate complaining, especially because I'm in the customer-service business myself, but I feel like I need to say something. I took my car to Firestone multiple times for the same issue. After several visits, I was told the problem had been resolved. I was driving to work when my car suddenly died. I popped the hood and noticed that my battery cables were loose. That immediately concerned me. How does something that basic get missed after my vehicle has been serviced multiple times? It also made me question whether everything I was told I needed during those visits was actually necessary. I called the store to express my concerns. I wasn't looking for anything unreasonable--I simply wanted to know why the mechanic missed something that ultimately left me sitting on the side of the road. I was told they would have to ask the mechanic and get back to me. They never did. I then called the 1-800 number. I was told an area manager would contact me. A month went by, and I never heard from anyone. I called again and asked to speak with someone above the area manager. Again, nothing happened. Eventually, after several calls, the area manager finally contacted me. I called him back within 30 minutes, but then days went by. When I finally reached him, I was told he was busy and given a very specific time several days later when he could talk to me. At that point, I was simply exhausted from trying to get someone to address my concerns. So I told him, "This isn't worth my time anymore. I'm done." His response was essentially, "I'm sorry to hear that." And that was it. No real explanation. No attempt to make things right. No effort to understand why I was upset. Eventually, it felt like they simply wore me down until I gave up. I'm not writing this to attack anyone. I'm sharing it because if you use Firestone, be very specific about what you're asking for, keep your paperwork, and write things down. Make sure you understand exactly what work is being done to your vehicle and why. Hopefully, someone else can avoid the frustration I experienced.

I needed to replace a single tire on my wife's car. Gavin got me in right away and did the work…read morehimself. I was out the door in about 20 minutes. Gavin was polite, friendly, and professional. An asset to the Firestone team!

Went it for an oil change and it was done quickly and wasn't expensive at all. They were so nice…read moreand professional

Performed an alignment on my 2014 Chevrolet Silverado, got truck back (3) sensors need replaced,…read moresteering stability light is on....they acted like it could not have happened. Something happened during the alignment.