I come to this valvoline faithfully.. the employees are always soo nice, and knowledgeable. I often…read morestop in between oil changes to get air in my tires and top off my fluids.. they go above and beyond. And I truly appreciate it..

DO NOT TAKE YOUR CAR HERE!!!!! my car needed a simple an oil change. They convinced me I needed a…read moreradiator flush and new filter. I took my car home and it sat the rest of the day. The next morning (Sunday), I tried driving it and had no heat. I started getting warnings about it overheating. I let it sit and had intentions of taking it the next morning back into Valvoline to let them have it for ruining my car. However, on the way home I started to slowly lose power and luckily was able to pull off the highway. It completely died and I had it towed to a local auto place in Wooster (where I wish I had taken it to for this oil change - Vans Auto). Who informed me that the engine was shot. I immediately contacted Valvoline and filed an investigation. They even went to Vans to talk with them. They call me back and said "you can not prove it was anything we did. It would have eventually happed anyway" I am 100% convinced their work was a result of all of this. I am furious. They are not making this right. I had just gotten new tires and brakes on this, not to mention them talking me into paying for these extra things. I am not in a position to buy a new vehicle and feel they need to make this right. Even the auto place I had it towed it to was too coincidental that the area that they were working in didn't cause this. After talking with friends and family they too have had issues after having their car serviced here. Do not take your car here. I intend to continue to fight this.DO NOT TKE YOUR CAR HERE please see other reviews as people have had similar issues when they do radiator flushes

It was time for our vehicle's tire rotation and oil (full synthetic) change. I did an internet…read moresearch for a location offering those services in Ashland. Smetz's Tire came up and I gave them a call and was informed that early afternoons would be the best time of day for walk ins. That turned out to accurate info, as the work on our vehicle was able to done right away -- Not having to wait was much appreciated, BUT, what really impressed me was that the "reminder" sticker placed on my front window, once the work was completed, indicated the next recommended oil change was listed at a 7500 mile interval. That is the number that our car manufacturer recommends, but my previous quick oil change location had always recommended it be changed at 3500 miles. I raised concerns about that number with employees of that establishment, but was given some B.S. corporate answer -- So if you are looking for GREAT and honest car service, I suggest you check out Smet'z, in Ashland (OH).

An hour into my 3 hour drive, I stopped for a second time to fill my deflating tire and searched…read morefor a tire store nearby. My GPS led me to Smetz. Eric Dull quickly assisted me, got to the problem and I had two new tires and was on my way before I ever imagined. Just wanted to thank him and Smetz for an easy experience. And for helping me get home to my family safely.

Would give zero if was an option. Arrived at 5:50, close at 7 and was told they didnt have time to…read morehelp me. Poor impression.

Great experience! Friendly people and very fast service! No appointment needed! Highly recommend…read morevisiting!

Fast affordable and reliable. My go to place. I will return when the time comes. They have saved me…read moreallot of $$

They are very good people work with and good service and good prices in town. book you with within…read morecouple days. thank you very much

I used to love going here, but under new management since Don retired, it's been nothing but…read moreissues. I am leaving negative reviews on any platform I can, because they need to make this right. Maybe some negative publicity will wake them up. I took my car in for new rack and pinion in power steering system. Also got new brakes in the process. Anyway, immediately upon picking it up after new rack and pinion, power steering failed a mile down the road. They took it back in and looked at it, replaced the pump. I had to leave it with them while I left for a business trip because they had to keep it overnight to replace the pump, waiting for a part to come in. Immediately upon my return, the vehicle had loud exhaust noise upon pickup. The exhaust was fine when I took it in, and I have documentation from them to prove such (see attached). I called them to schedule an appointment to look at the new exhaust issue. Upon taking it in today, 11/3/23, I showed them the paperwork where exhaust was fine when I dropped it off. When I showed the manager the paperwork and explained that something seemed to be amiss, she immediately became angry and said I was accusing her of purposely damaging my exhaust. Ultimately, words were exchanged, and she refused to look at it. I now have corporate involved waiting for a resolution to this issue. Bottom line, I've taken it in twice, and twice left with a car in worse shape. They are not taking accountability. An exhaust noise does not just magically appear when there was no noise prior or issue upon arrival to the shop. Mr. Tire, you've left me without a car several times. I've had to take time off from work, rearrange my schedule, and loan vehicles to make it to work when I couldn't be off.

Probably the worst experience I've ever had with a tire shop !! I call to have new tire put on ,…read moretold them i would take them off the car to make things faster. They did the job but a week later when I put the rims back on my I had out of balance vibrations an called to see if they could check an see if the job was done right so I could determine if there was another issue . Long story short I was met with rudeness as soon as they answered an told me I would have to pay again for them to check their work !! I already paid $148 to just have tires put on rims an balanced which is way more than any other shop I have had tires installed at . Ended up having to pay another shop to do the work they were supposed to do . Idk what happened to backing up your work!!! This place definitely does not !!!!

I needed to replace a single tire on my wife's car. Gavin got me in right away and did the work…read morehimself. I was out the door in about 20 minutes. Gavin was polite, friendly, and professional. An asset to the Firestone team!

Stopped in to have a leaky valve replaced. At that time, I told them I also needed new windshield…read morewipers. I paid for having the valve repaired and the new wipers. After I left, I noticed that the wipers were not replaced. I called them and they immediately gave me a refund. I hope this was just an honest error on their part.

Went it for an oil change and it was done quickly and wasn't expensive at all. They were so nice…read moreand professional

Performed an alignment on my 2014 Chevrolet Silverado, got truck back (3) sensors need replaced,…read moresteering stability light is on....they acted like it could not have happened. Something happened during the alignment.