These people are so rude and unprofessional, I seriously have no idea how they've managed to stay in business for so long.
Right off the bat, I'm going to have to tell you that they would often "forget" to wear gloves or masks. Look, I get it. They're only human. But it happened on multiple occasions, with different people. It was completely disgusting and made me want to vomit.
Then, there's how they treat their clients. I was there for a regular appointment, signed in, was waiting, got called over by one of the Harem Girls, she put a bib on me, said "I'll be right back." Okay. Fine. I don't mind waiting for a bit. But then I realized that Dr. T and four or five of his Harem Girls were standing around another patient. I don't mind that, either. Except that they weren't discussing her treatment or her teeth or anything. Just catching up; shooting the breeze. And I don't mind making casual chit-chat with patients, either, but they were standing there and talking with the lady for well over fifteen minutes, while I remained in the uncomfortable dentist chair!
And on one particularly memorable occasion, one of the Harem Girls who was treating me spent most of my appointment looking at a file for a completely different patient! How do you even mess up that badly?
The receptionist was exceptionally rude and standoffish to me, and made zero effort to make me feel either welcome or like she was even remotely trying to work around MY schedule, rather than hers. Look, I get it. It's a busy office, with lots of clients, and, since the target demographic for their services are the 10-18 age range (or whatever), all of the after-school slots fill up fast. Except that I was in university when I was using their services. I literally had three classes, and I told her that. She had no cares to give about that, and I ended up having to miss a class because of her poor behavior and generally terrible attitude towards me.
And my personal favorite: Dr. T's Harem Girls. I'm not even sure why Dr. T even has the audacity to call the clinic after himself, because it's his Girls who do all of the "heavy lifting". In fact, most times when I was there, I wouldn't even see him. Or I might see him as he breezed through, but couldn't even be bothered to give so much as a "How ya doing?!" to me. I don't even think that I could tell you any of their names, too, which is the worst part. I don't know about the rest of you, but if somebody is going to be inside of me, I'd at least like to know their names. And that only leads me to question how much experience that they have. For the most part, they seemed to know what they're doing... for the most part.
They left me with a "permanent retainer", and sent me on my way. However, the retainer keeps coming loose, and my regular dentist keeps asking me to go back to get it fixed. She even writes me a note and says "Tooth number X has a loose bracket; please fix". There was even a diagram, with the tooth in question CIRCLED. So the first time this happened, I went to Dr. T's with the note and showed it to them. They poked and prodded in my mouth for a good five minutes before basically saying "Dunno. I don't see any problem! What tooth was it again?" And since they didn't actually DO anything, the next time I went to see my regular dentist, she again told me that the retainer was loose. Gave me another note, and I went back to see Dr. T and his Harem Girls. The exact same thing happened. I now have enough notes from my regular dentist about this to wallpaper my house.
I eventually went to another orthodontist, who just removed the stupid thing for me. And, considering that the retainer was broken anyway, it wasn't exactly doing any good to begin with...
TL;DR: Awful people with questionable dental education providing horrible orthodontic services. Avoid. read more