This business lacks the organization to meet its own deadlines, the professionalism to deliver on…read morepromised results, and the accountability to take responsibility when things go wrong. I strongly caution against using their services unless you are willing to deal with unreliable timelines, poor communication, subpar workmanship, and difficulty getting issues resolved reasonably.
I brought a brand-new bridesmaid dress here for hemming, strap securing, closing a slit, and adding sewn-in inserts. During the detailed 2-hour initial consultation, various options (including different inserts) were presented as part of what seemed to be the standard process for achieving the desired fit. At no point were these options presented as special accommodations or personal favours. I accommodated the length of this visit as walk-in customers were repeatedly attended to throughout. During the consultation, I also observed the seamstress snagging the fabric while handling the dress; when pointed out, it was acknowledged and I proceeded in good faith.
Despite explicitly offering additional time, the business insisted the dress would be ready in one week. That commitment was not met. When I arrived on the agreed date, I was told no work had been started due to it being a "busy time." I was asked to follow up before returning. After being told the dress was ready, I made another trip, only to be informed it actually still was not finished. I was then told it would be done later that day; in reality, it took several more days.
When I returned to collect the dress, it had multiple issues: visible fabric snags (including additional snagging during that final visit); straps that were not secured as discussed; and incorrectly placed inserts resulting in a poor, unflattering fit. When I raised concerns about the inserts, I was told they might be sewn incorrectly based on how they were initially pinned. Instead of helping to correct the issue, the seamstress left me for nearly an hour to figure it out myself while she worked on other items in the back, repeatedly telling me to "relax" and "enjoy myself."
After an hour without resolution, I requested a partial refund for the insert-related work ($40 total), as it had not been completed as agreed. This was initially refused on the basis that I had just "changed my mind," which was untrue. Fabric damage concerns were also dismissed with suggestions that the dress quality was to blame, despite snagging visibly occurring during her handling. I was then asked to leave while the refund was "considered," which I declined to do without resolution. The situation escalated in front of other customers as the seamstress becoming highly emotional and disengaged. The matter was only resolved after her partner intervened to issue the refund.
Following this, I received a voicemail apology focused primarily on delays. The core issues - poor workmanship, damage to the dress, and how the situation was handled - were not addressed. Instead, there was repeated emphasis on how "nice" she was based on the time and effort she put in during the initial consultation and how little was charged.
To be clear, the scope of the work, pricing, and billing descriptions were entirely set and recorded by the seamstress. For example, the invoice noted "fix straps," reflecting our verbal agreement to both reattach and secure them; it is not reasonable to expect a customer to interpret internal shorthand or restate instructions when the provider has already agreed to the work. Similarly, the insert installation (including selection of materials) was a service she suggested, not something requested as a personal favour. In my opinion, bringing up the time and effort spent after the fact to justify poor results is inappropriate and unprofessional. The time and effort spent, or how "nice" the service may have seemed during consultation, do not change the outcome: I was left with an incomplete, damaged product.
All in all, based on this experience, I will not be returning and would not recommend this business to others.
