We just rented four tuxes plus one shirt from this location for my wedding.
Our tuxes arrived the Wednesday before a Saturday wedding for the first fitting. We were told when we arranged it in October that they would be in a week ahead so that everybody could try them on. My tux had the wrong size vest (couldn't be buttoned) so they had a replacement sent express from Toronto. It arrived the day before the wedding but nobody could be bothered to call me to say it was in so I finally got it at 4:40pm on Friday.
One groomsman had a jacket that could be buttoned as long as he didn't breath and the other got a tuxedo shirt with no studs, just cufflinks. I discovered these two problems the morning of the wedding. No professional tailor would let somebody try on a jacket that clearly doesn't fit and neither say nor do anything about it. As for the missing studs, the groomsman was told "The tie covers the button holes, you'll be fine." Unbelieveable!
When we returned the rentals and asked about the issues, I was told "Impossible, we have extra studs" and he ran off and started rummaging through a drawer in the fitting area, where he found none!
I am currently drafting a letter to Grafton Fraser (the owners of Tip Top) and to Freeman (the rental supplier) and will update this review if/when I hear back. read more