I had a very very bad customer service in this restaurant yesterday. It deserved no star. Started after I and my family got seated. There were 4 people eating and yet there was only 3 eating bowls and tools. Then they only give us 1 menu....so we asked. Instead of giving us what we need, the waiter said there is a menu on the other table and took him a long time before bringing the other bowl and chop sticks.
Next we asked for water. Instead of 4 glasses, he gave us 1. We asked for more, he responses was why when you can drink the tea.
Next we asked for chilli oil during the meal, you can feel more "why do you want chilli oil when i gave you chilli sauce" attitude.
Next my young one didn't want to eat food but wanted a fried ice cream. We asked specially to come alone with the meal. Instead the same waiter felt that in our interest, the ice cream should be coming after the meal. So during the meal when i realised the ice cream is not coming, i had to order again. Then he asked my son what favouring does he wanted in the ice cream. My son said strawberry. He said only choclate or caramel. Since my son can't eat chocolate, he asked for caramel. So the waiter went in the kitchen and came out with an ice cream with CHOCOLATE topping. He said sorry kitchen made it and only choclatee left and just put it right in front of my son's face. There were no apologies or asking if we still want it. Just expecting my son to eat it.
We got angry at the service but waiter said the kitchen is busy but yet the restaurant is not full. He kept saying we were loud at complaining but they themselve are not listening to our complaints. The whole meal theme was "EAT WHAT WE SERVICE".
They did not charge us the ice cream but at the end there was still no apologies even from the manager. This is a total NONE customer focus restaurant. They did really care about their customers...to them you are lucky to eat at Tim's bbq. read more