Always easy to get a same day appt. My sister brought me here for the first time and it went well…read more Everyone was very nice and accommodating.

PLEASE STAY AWAY!!!!!! THIS WAS THE WORST MASSAGE I'VE EVER HAD AND IT EXTREMELY INJURED MY SPINE!…read moreHORRIBLE SERVICE AS WELL. I will start by saying I get massages VERY often and prefer firm pressure. Usually places don't even do it firm enough. I decided to give this place a try because of the price and availability. They have a phone number you can text and they respond very quick which is nice but that's probably the only good quality about this place. I came in for the 90 minute back pressure massage and requested Ivy. The bathroom was very interesting...there was a shower and bucket but it doesn't seem like it's for customers. It didn't feel very clean. Anyways when I got ready for my massage, there was no indication when the masseuse was actually going to come in so I rushed to get ready. When she came in, I was waiting for her to ask me what hurt and what areas I wanted to work on...instead she asked me what was wrong because I was looking at her... As for the massage, there was no method and she would work on random areas longer than others and one side more than the other. Not because that side or area needed more work. My lower back was the part that was hurting really bad and that's what I wanted to focus on but she did not even touch my lower back. She kept burping during our session and I felt her body press up against the wall while she used one arm to lean into me while she used the other to massage me. When it came to the hot stones, she didn't tell me when they were being applied, she randomly slapped them on in the middle of the session, they were super hot, and kept sliding off and falling on the side on my body about 9 different times. She wouldn't even notice for quite some time and would eventually throw them back on my back where they would just slide off again. Where it went really wrong was the pressure and what she did to my spine. I kept telling her lighter pressure and she acknowledged it but didn't go any lighter. I was sweating, making noises, and moving my body from being in so much pain but she didn't change anything. She kept ELBOWING and using her knuckles to press into my spine, especially where your neck and spine meet, between your shoulders. Anyone knows that massaging and especially elbowing bone is a HUGE safety issue and should never be done. I was trying to sit through it and tried not be rude, but eventually I was in so much pain I told her to end the session 30 minutes early as I couldn't take it anymore and was worried. I was in so much pain and couldn't really move. This wasn't a sore pain you feel after a deep massage, this was "is something bruised" "do I need to go to see my doctor" pain. What made things worse was when I went to check out, the front desk lady didn't seem to realize I came out 30 minutes early! She looked at my tip and questioned why it was so little (I paid the full 90 massage price AND tipped). I told her that it was way too hard and I was in pain. She proceeded to tell me in mandarin why I was wrong and how it was just firm pressure. This is really upsetting because no one should ever elbow someone's spine and neck bone, no matter how light or firm pressure is! It was extremely loud outside as well. There was a man talking on the phone, people talking very loud to each other...not a very relaxing setting. I came into this wanting to be relaxed, hoping to be in less pain, and instead I was even more stressed out and literally could not even lay against a pillow for 3 days at home. My spine felt like it had been burned and bruised. I regret not waiting for an opening at my usual place.

We were referred by a friend and came to Hong Kong Hollywood Massage to celebrate my husband's…read morebirthday with a couples massage. The place is clean, relaxing, and the owner was so friendly and welcoming. Lilly gave me an amazing deep tissue massage and really focused on my sciatica. My husband's therapist, Kat, did an excellent job on his shoulders and arms. We both left feeling relaxed and refreshed. Highly recommend--we'll definitely be back!

I really wanted ti give the Jong Kong Holly spa a better rating. On the surface it's a nice space…read moreright off of El Camino Real while offering a variety of services, but the hard sell right from the introduction really lessened the vibe of the experience. From hard selling the deep tissue massage to recommending the more expensive versions of their combo massages, it just wasn't the stress needed right before what's supposed to be a relaxing experience. Note, once you start the massage, any variations to the requested will come with an additional fee. Overall, a decent experience if you're strict and can negotiate hard with the owners, otherwise lots of better options nearby to choose from.

I can't say enough good things about May at Sea House Spa. Her deep tissue technique is incredibly…read moreeffective. She has an intuitive touch that always finds and releases the knots and tension I build up from long hours at the computer and intense workouts. Her massages have made a huge difference in my recovery and overall well-being. The spa itself is a hidden gem. It's located in an unassuming strip mall, but don't let that fool you because the space is clean, the staff are very professional, kind, and welcoming. It looks like the spa may be under new ownership, and they're doing a great job creating a relaxing, high-quality experience. One thing to know: the staff primarily speak Mandarin, so if you call, don't hang up if there's a delay. They use live Google voice translation, which works well but takes a moment. Be patient; it's worth it. The prices are also incredibly reasonable for the level of care and skill you receive. I highly recommend May and Sea House Spa to anyone looking for true therapeutic bodywork at great value.

I found this spot on Groupon and decided to give it a try for a couples massage. I booked an…read moreappointment via phone a week or two in advance yet the staff appeared surprised when we showed up for our appointment. It was a pleasant enough experience up until it was time to tip. Despite purchasing this couples massage on Groupon, I always tip based on the original, pre-discounted cost. For a 60 minute couples massage, the price was advertised as $150 in house. I was planning on tipping the 15% on the $150 and the masseuse honestly made it really uncomfortable for me. She kept saying my entered tip amount is just 1 person and I said that's 15% of the cost of the massage. I even showed her my math on the calculator. She then said she expected at least $20 per person for the massage and that's coming up to almost 30% tip. I ended up tipping 20% and walking out and will likely not be returning. Perhaps increase the cost of the service rather than making customers feel awkward and obligated to tip higher.

While my massage therapist, Nicole, provided an excellent service, the overall experience at this…read morefacility fell far short of standard spa expectations. (60 min Massage, 30 min "Salt Sauna") Finding parking in front of the building was convenient, but locating the business on the second floor was quite confusing, as it shares an entrance with the local 24 Hour Fitness. While checking in was smooth and I opted into a $9 upgrade (hot stone, oil, and salt), the vast, empty lobby lacked the welcoming ambiance and tranquility typically expected of a professional spa. Nicole was incredibly hard-working and delivered a thorough, high-pressure deep tissue massage using effective elbow and forearm techniques. The hot stones were a nice addition, though I never noticed any salt treatment being applied despite paying for the upgrade. Unfortunately, the treatment room itself was a major disappointment. It resembled a basic hotel room furnished with an seemingly homemade wooden massage bed and a recliner. Additionally, the headrest had a noticeable odor, and the room was dusty enough to instantly trigger my allergies and cause nasal congestion. The most concerning part of the visit was the "Salt Sauna." This was simply another converted hotel room with cloth walls, plastic seating designed to look like rocks, and a few actual salt blocks on a ledge. It lacked any proper sauna components, such as an electric heater, wood-burning stove, or infrared panels. Labeling this as a sauna feels like a blatant misrepresentation. Furthermore, when I asked for a dressing room, I was instructed to change inside this makeshift sauna room. This was highly uncomfortable due to the heat, and it raised serious privacy concerns as the door featured a peephole facing inward toward the room. Upon departure, I requested a receipt for proof of service. The front desk informed me they could not provide one because the booking was made through a third party. As a customer, it is highly unusual and unprofessional for a business to refuse to provide a standard receipt confirming services were rendered on their premises. Nicole's exceptional performance is the only reason this review is not a 1-star rating. She is incredibly talented, but the management desperately needs to address the subpar facility conditions, misleading descriptions, and lack of professional privacy standard.

I wish I could give this place minus 1,000 stars! This was one of the worst experiences I've ever…read morehad. The place was dirty, the service was terrible, and it was a complete waste of money. My friend and I each paid $120 for a head spa, and it was incredibly disappointing. The package said it included a head, neck, and shoulder massage, but I don't think they know what a real massage is. They were just pinching us and randomly grabbing our arms. It was uncomfortable and nothing like a professional massage. To make matters worse, after this terrible experience, they still asked for a tip! I have never paid $120 just to have my hair washed. Save your money and go somewhere else. I would not recommend this place to anyone.

My wife and I have been here lots of times for their massages and we have never been disappointed!…read moreThe staff listen if they need to be gentler (there's an acupressure tool they use on the bottom of your foot that can be painful but feel good after, but I asked that they not do and they skipped that). The prices are well worth the service they provide. They have repeat customers with my wife and I! We've gifted gift certificates and recommended this place to our family and friends and they've loved it!

The massage itself was great, which is why the ending was so disappointing. I paid $155 for a…read moremassage that lasted two hours and 15 minutes and initially left a $20 tip. The massage therapist was visibly unhappy, pointed to the suggested tip paper by the register, and indicated that he needed more. The man working at the register supported him and told me I should add another $15. Having both men pressure me about my tip was extremely uncomfortable, embarrassing, unprofessional, and rude. I gave the additional $15 because I wanted to avoid a confrontation and leave as quickly as possible. I understand tipping etiquette and always expect to tip for a service, but a suggested tip should remain a suggestion. A customer should never be confronted or pressured into giving more. Unfortunately, this interaction overshadowed what had otherwise been a great massage, and I would not feel comfortable returning.

This was one of the worst customer service experiences I have ever had at a massage place…read more As soon as my friend and I walked in, the staff immediately demanded payment before the service and asked us to pay in cash. When I told them I didn't have cash and wanted to pay by card or Zelle, the staff member immediately asked how much tip we would give before the massage even started. He even suggested that we should tip $30 per person, which was very uncomfortable and inappropriate. I explained that I prefer to tip after the service depending on the quality, which is normal. However, the staff kept repeating "No tip?" with a very rude attitude and facial expression. I even used Google Translate to explain clearly, but they still acted disrespectfully. Then when we paid by card, they added a $2 service fee, and even if you pay by Zelle they still charge the same fee. Customers should not be forced to pay extra fees like that. What shocked me the most was that while I was talking with my friend, a male staff member started mimicking my language and laughing at us in a mocking way. That behavior is extremely disrespectful and unprofessional. The massage itself was also very poor quality. We paid for a 1-hour massage, but they started counting the time immediately after payment, not when the massage actually started. During my massage, the therapist kept standing up and walking around the room, which wasted a lot of time. The environment was also terrible. The staff were talking loudly the entire time, making it impossible to relax. When my friend asked a simple question about the massage service, the staff member responded very rudely. My friend she wonder the body massage have no hand massage and he directly yell "oh come on, no"??? The place itself also smelled bad, which already made the environment uncomfortable before the massage even started. I come to this place cause my friend she reccomended here they did a very good job. Don't come here, if you don't want to waste money and time.

They give great massages but it's not worth the disrespect. They made me pay before my massage and…read moreI also still had 10 minutes left for a massage. When I was finished they asked me to tip and the lady didn't like what I wanted to tip acting like she didn't hear me, then tried to put a different number on the card terminal and charge my card a bigger amount tip than I said. She started calling me names in her language then tossed me my receipt when I asked for it.

I was horribly bruised. I've had deep tissue before and I have never bruised. I have never bruised…read morefrom a massage before today. I'm assuming the rubbing over cloth without oil may have had something to do with it. Super weird. There was really no technique other than rubbing as hard as humanly possibly. They were nice. It is clean.

5 stars for the foot massage--it was great. 0 negative stars…read morecustomer service. I was in my underwear getting my massage when this silly woman who said her name was ""(whose favorite phrase is "i don't speak English followed by cascades of giggling) entered my room with some guy in his his 30s, so he could have a massage, too. She said to me, "You don't mind" I said, "Yes I do mind" that I wanted my privacy, especially since I didn't know the guy, & these double rooms are for couples & friends, not 2 strangers. She ruined my massage by putting me in this awkward position. She kept giggling saying she forgot (that I was wearing only my underwear.) I said it shouldn't matter. I wanted privacy. I will never go back. Since "LEE"can't speak English, here it is in simple Chinese 部按摩五星好评----太棒了。客户服务零星差评。 我当时只穿了内衣在接受按摩，这时一个傻乎乎的女人（她最常说的句子是"我不会说英语"，说完还连连 giggling）带着一个三十多岁的男人走进我的房间，说也要做按摩。她对我说： "你不介意吧？"我说："我介意。"我想要隐私，尤其是因为我不认识那个男人，而且这些双人房是给情侣和朋友用的，不是给两个陌生人的。她让我处于一个尴尬的境地，破坏了我的按摩。她一直咯咯笑着说她忘了（我只穿了内衣）。我说这不应该重要。我想要隐私。我再也不会回去了。

Tried this place out for the first time. They took me in the same day that I called, which shows…read moreflexibility. Inside there were a few rooms. It was $62 for an hour of half body and half feet, with hot stones (my fave). I told the woman where I wanted her to focus on the most, and she did an amazing job! She was attentive and handled my body with the utmost care. I almost fell asleep on the table, and that rarely happens for me. The staff were kind and courteous, and I really loved the smell of the lotions/oils they use. Normally it would give me a headache but it was a nice, light fragrance that was very aroma-therapeutic. I would love to go back for another next month. The prices weren't bad.

This was one of the worst massages I've ever had, and I have been getting massages regularly for…read morethe past 30 years. I paid for an hour long deep tissue massage. $70 is on the pricier side but a good massage is worth it. This one was not worth it. The massage tech didn't seem to know what she was doing. She didn't use any oil. She seemed to barely be touching me... It was like the brush of a butterfly wing. She just kept going back-and-forth back-and-forth over my back without any kind of a plan, and without any strength, and without any apparent knowledge of the musculature, I asked her to do it harder she did not. She asked if she could walk on my back and I let her do that she stayed up there for about 20 minutes. Just kind of walking back-and-forth not specifically seeming to target anything. I have an injury on my knee and I asked her to please not touch my knee, but she spent a good long time rubbing my knee and yanking on my leg, which was extremely painful. After this horrible experience, I reached out to management and asked if they could either comp me a massage or give me a discounted rate on another full body one hour massage so I could try a different technician and they have had the audacity to not even respond to my request. Terrible shoddy workmanship, and a terrible way to run a business. !!!! It took a week, but the business finally reached out to me! They offered me a complementary massage because of my terrible experience. I'm so grateful I feel like that's the right thing to do in this situation. Thank you so much!

Partner and I walked in after dinner and were quickly seated. The chairs for the foot massage were…read morecomfortable and there was a quick back massage at the end. All in all, very worth the price ($40+$10 tip) for an hour.

Massage was ok but I do not appreciate the forced tipping. I had a combo massage and gave a tip off…read morethe full amount. The therapist then stood there and said something to the man checking me out and both stood there hounding me for an extra tip that they said is recommended but then wouldn't leave me alone until I gave an extra tip for what they said had to be tip for two separate services instead of a combo. Definitely not coming back after that experience

Wow, can't believe I hadn't written a review for Carrina yet; this is long overdue…read more I've been coming to Carrina off and on for more than 10 years (I didn't have a car for a while and was stuck in SF, and the massage therapists I found were just....ok, FWIW). Anyway, I eventually moved to the Peninsula, got a car, and went back to Carrina. She's amazing. One of my pet peeves is when massage therapists don't listen to what you actually need when you tell them and just do their normal routine. Carrina is refreshingly different because she actually listens to what you tell her when you explain what's happening and why you're there to see her, and she somehow magically finds and works out all the knots - even the ones I didn't know I had. Absolutely recommend Carrina and worth the monthly investment as part of self care!

My wife got me a massage with Eszence as a birthday gift but accidentally picked a date/time that…read moreneeded to be changed. When I called a week before and emailed 3 days before, I received no answer to either (but they were sure to charge my wife's credit card). Now we will have to contest the charges. Buyers BEWARE!!