This was one of the worst customer service experiences I have ever had at a massage place. As soon as my friend and I walked in, the staff immediately demanded payment before the service and asked us to pay in cash. When I told them I didn't have cash and wanted to pay by card or Zelle, the staff member immediately asked how much tip we would give before the massage even started. He even suggested that we should tip $30 per person, which was very uncomfortable and inappropriate. I explained that I prefer to tip after the service depending on the quality, which is normal. However, the staff kept repeating "No tip?" with a very rude attitude and facial expression. I even used Google Translate to explain clearly, but they still acted disrespectfully. Then when we paid by card, they added a $2 service fee, and even if you pay by Zelle they still charge the same fee. Customers should not be forced to pay extra fees like that. What shocked me the most was that while I was talking with my friend, a male staff member started mimicking my language and laughing at us in a mocking way. That behavior is extremely disrespectful and unprofessional. The massage itself was also very poor quality. We paid for a 1-hour massage, but they started counting the time immediately after payment, not when the massage actually started. During my massage, the therapist kept standing up and walking around the room, which wasted a lot of time. The environment was also terrible. The staff were talking loudly the entire time, making it impossible to relax. When my friend asked a simple question about the massage service, the staff member responded very rudely. My friend she wonder the body massage have no hand massage and he directly yell "oh come on, no"??? The place itself also smelled bad, which already made the environment uncomfortable before the massage even started. I come to this place cause my friend she reccomended here they did a very good job. Don't come here, if you don't want to waste money and time. read more

They give great massages but it's not worth the disrespect. They made me pay before my massage and I also still had 10 minutes left for a massage. When I was finished they asked me to tip and the lady didn't like what I wanted to tip acting like she didn't hear me, then tried to put a different number on the card terminal and charge my card a bigger amount tip than I said. She started calling me names in her language then tossed me my receipt when I asked for it. read more

Stopped here randomly while in the area. Called and no answered phone at first but someone quickly called me back and said they could take a walk in. I arrived and was slightly taken back that I had to pay for a massage before the service which I have never been asked to do before. I had a 30 minute foot massage which was good and a body massage which was also pretty good. The place was clean and quiet until towards the end of my massage when I could hear the person in the next room. I would probably give 3 stars if it wasn't for pay upfront experience. read more

I made an appointment in advance and specifically requested a certain massage therapist. When I arrived, they told me she had already started working on two walk-in customers and asked me to wait for over an hour. I said I could not wait that long, and their response was basically "there's nothing we can do." Extremely unprofessional and very disrespectful of customers' time. If appointments don't actually matter here, they should not accept bookings in the first place. read more

It was our first time here we paid over 200 and were not given the time we paid for and on top of that they made us pay over 45 dollars for the tip we don't recommend and the Place also smells really bad. read more

So sad how this place just went down the drain.I've been a very loyal customer since they opened and even brought people in multiple occasions. Would tip generously even if I get a not so good of a massage. Well tonight was very bad. I have an appointment at 7 and opted for the 1 hr foot massage. As soon as I walked in there's a lady that was very rude. I dunno who she is but was talking like she owns the place. Ok..good for you. Then she yelled "caroline"! A lady pops out. First time I've seen her there but ok. Seen them change staff multiple times all throughout the years. After the transaction, I was just waiting, sitting there wondering who will be my therapist. Then Caroline brought the water and told me to lay down. I happen to glance at the clock since both of their lights were blinding me. 7:10. Then no one....waiting ...waiting. I heard people eating...OK no biggie. Finally she came. Opened my eyes to adjust my position..7:20. Cool. All throughout my session, she stopped multiple times to talk to customers coming in and talk to the guy that sat down at the desk. Needless to say I was getting annoyed coz my body felt like it's in a traffic...stop and go. My last straw was when a couple walked in and was so loud talking on their phone and she stopped again my session for the umpteenth time! I told her about how Im not getting a quality session and she said she will extend the time. OK. Sure. At this point, I can't relax anymore. Then she said "all done!". It was 8:05! I was so annoyed I just stood up. She waited if I'm gonna tip her. When she sensed I wasnt, she asked if everything is ok. I said no and proceeded to tell her my complaint. She reasoned she gave me extra 5 mins. I told her she started at 7:20 & it's 8:05. I paid for 1 hour session and now she's telling me she gave me an extra 5 mins with all the multiple stops within that time?! She was upset that I refuse to tip her and she waved me off and said "ok just go!". I'm the type of customer that if I like the place , I would stick to it even if it's far or even if they dont give the same result everytime. Coz I get it. No one is perfect. But it's so sad that this place just kept on going down. Guess Im not coming back for my 2x a week massage here no more. read more

Some years ago, my mom and I came here several time and we always had a great experience. The service was great and the masseuses were skilled. We left wanting to return, but the pandemic hit. Recently, my mom came back with her friend. It seems the place had undergone a management change, and the masseuses were all different as well. My mom has back issues. She specifically asked that her masseuse not work on her lower back too much in fear of adverse effects, but she was reassured it would be ok and suffered through a session of rough kneading. My mom had also asked for her masseuse to focus on her shoulders but her request was ignored. Fast forward to a couple of days later, and my mom's back hurt so badly that she couldn't get out of bed for days. The pain was much worse than any she had ever had before. She also learned that her friend, who is healthy and active with no back issues, was also experiencing back pain at the same time. The only commonality was that they had both gotten massages from this place, and both of their masseuses decided to focus on their backs. It's unfortunate that new management resulted in decreased quality. The masseuses also seemed to think they knew better than the customers themselves. This place is officially off my recommendation list. read more

Was great pre Covid but absolutely horrible now! Super loud, not relaxing, workers didn't really know how to give a good massage and other rude customers in the same space on their phones loudly as if they were the only people in the room. My masseuse even picked up her phone and was on the phone for a few minutes in the middle of my massage. Horrible technique, will not be coming back. read more

I haven't had a massage since before COVID. This week was particularly grueling, and by Friday, my back, neck and head hurt really bad. I found out that Four Seasons, which is one of my normal go-to's for a quick massage, was open for appointment, so I called. the owner was responsive and got me in for a combo 60 min body and 30 min foot massage. When I came by, there was only one other customer there, so there's plenty of social distancing. The owner was really friendlyand upgraded me to a hot stone body massage. the body massage was in a private room, but they were sure to leave the door open in order to keep airflow. I didn't feel uncomfortable since there are so few people there, I was covered with a sheet the entire time. Everybody wore masks including myself during the massage. the foot massage, as is common with these reflexology places, was done fully clothed and the person used plastic gloves during the massage. I found everybody to be really nice and professional, and the quality of massage is amazing! I just regret not being able to tip more, I stopped at the ATM beforehand and it happened to be out of order. Here's a photo of the price list, prices have gone up since before Covid but I understand because everybody needs to sanitize. The owner also advised it was currently cash payment only. I'll be back soon! read more

Four Seasons Foot Spa - Price list - Massage Near Me - Millbrae, California

Services not the same as 7 yrs ago. Tips in cash only. They do accept debit/credit card payment for an extra $1.00 charge. Prior to 2018 owner had a revolving door of customers due to pricing and services. I tested it out this weekend & I left with not having that euphoria of relaxation and body relief. Though the massage helped a little, it didn't quite feel the same. read more

Four Seasons Foot Spa - New prices - definitely new management and not the same services as pre pandemic. - Massage Near Me - Millbrae, California

We have come to this place for a while. They have such good prices and wonderful service. Their foot massages are really the best prices around. However, I suggest you call in first before you come in, especially if it's a weekend. I've seen people try to walk in only to be told to call first and make an appointment. Because the prices are reasonable, I make sure to tip very well here since the service and massages are solid. It is well deserved especially considering the prices around here. read more

Still not improved. Went with work group total of three of us and everyone had nothing great to say about their massage.

I used to come here often but I'm definitely not coming back. My partner and I had a couples room and we're both uneasy about the way the massage went. At one point the gentlemen was straddling my neck in order to massage my back. And another point where my arm was down from the sides of the bed and he was straddling my arm. I did ask him to stop and he did but went back to the same position after massaging other areas. It just got a little weird and felt unnecessary. read more

This review is for Peter's excellent service. This was my 2nd time here, the first time I went for a full body massage but this time opted to try the 30 min foot massage 30 min body massage. My full body massage was also great, but I liked how the foot massage really focused on the feet/legs and shoulders, back. I typically request a female masseuse but this time just saw whoever was first available and was not disappointed. Peter did just the right amount of pressure and you can tell he finds the knots and tension and massages them right out. I left feeling refreshed. Thank you Peter! I can't wait to return for another massage. read more

WOW! I came here after all these years recently and was greeted by the most unwelcoming person ever. It was an empty room, so I was happy that I could get a massage without a wait. He took my money and then proceeded to the back, making me wait for 10 minutes. He came back wiping his mouth as if he had just been eating something. It was definitely around 2 pm, so either this was a very late lunch, or he was just snacking and making me wait. The massage was Meh, but I always keep my expectations down, as it's only a quick $60 with clothes on kind of thing. But since it was not very good and he made me wait, I wasn't intending to leave much more than a few dollars tip. Before I could even get around to it, the guy was meeting me at the register pointing to a sign that said "If you got GREAT Service, please tip". I was thinking to myself, "and? It wasn't great service!" But instead I bit my pride and proceeded to write $5.00 additional on the credit card slip. Then he stopped me and was TAPPING on the sign again, where it said "Suggested 20%" with this look on his face as if I OWED him this! I was appalled! Of course, we are not speaking so it was all facial expressions, I should have just walked out! But I thought if I walk out, he was probably going to forge a bigger tip! Of course, I didn't walk out and felt like a total pushover when I changed my $5 to $10 on the receipt. UGH! This was months ago, but writing this makes me so mad still! The nerve of this guy! read more

I've been coming to this spa for years now! I absolutely love it. I definitely enjoy my time here and they're amazing prices as well. I usually get the feet and body for $50 and it's an hour long. They know exactly where they need to massage for the stress and pain I be having. I have shared to so many people and I will continue to share as well! read more

We came here on a Sunday morning with a group of four girls and we all loved our massages. 60 min foot and body for $50 + tip. We had two members of our party who were pregnant and they were so great. Would 100% come back! read more

Would return next time to get a foot massage. Great relaxing atmosphere and friendly front desk staff. Private room in the back were I got a great deep tissue massage from Peter $60 plus tip. Would recommend. read more

First massage I've gotten since COVID -- was a little nervous, but there was so much tension everywhere in my body... and thank goodness I came here!! I felt safe the whole time, and I believe they're only accepting reservations at this time to limit the number of people inside at a time. The place is also very clean. The massage itself was greeeaaaat! I got the 60 min foot massage, and 10 of those minutes are a body massage. It felt so nice during the massage with the music and quietness and everything :) I walked out feeling very refreshed. Highly recommend this place!!! read more

So much more than just a foot massage. They rub your scalp, forehead, and neck while your feet soak in warm water. Then they work your arms. Finally, they rub your feet, calves and shins. Then you flip over while they grind out the tension spots in your shoulder blades and hips. Outstanding value for $20/hour. They do ask for a tip, beginning with $10 for a good job. read more

Horrible foot massage. The guy just went hard with no technique at all. When I guided him to the areas to focus on he kept moving away. Won't be back read more

I had the combo 30 minutes foot and 60 minutes body. It was just OK, nothing special. And they counted soaking the foot in hot water as part of the 30 minutes which is a rip off. So you actually only get 20 minutes of that massage. Skill level was low with a lot of elbow use, which hurts and does not feel good. Use your hands and put some effort into it instead this lazy elbow repetitive motion BS. read more

My boyfriend and I had purchased Groupon deals to utilize. Redeeming the deals were pretty straight-forward. The foot massage was pretty good. I would've been completely relaxed during the foot massage if they had closed the door and not talked so loudly with other customers at the door. This completely ruins the experience. DO NOT GET THE BODY MASSAGE. There is no way these people are licensed masseuses. I felt I was being rubbed rather than properly kneaded, which makes the experience very uncomfortable when you are on the table half naked. I left feeling more tense than when I first arrived! The worst part is the tipping. If you do not tip what they suggest, they will verbally abuse you and force you to tip the amount. We didn't enjoy the experience as is, but tipped the amount they wanted since we did not want to deal with any more verbal abuse. This is not the way to run a business as you will mostly have first-timers who have been suckered in by discounted prices. Do not come here! Total waste of money! read more

Trash. Called and made a reservation for one male one female. Came, made me wait 15 min and told me that there's no female. They didn't even apologize. Would not recommend read more

Went at opening, first customer of the day. Nice, warm and a great, relaxing experience. Tony really dug in deep. Ambiance is mellow and quite comforting. Communal area was quiet and soothing. Foot bath and massage was on point and hit all of the right pressure points. Did the 30/30 foot and back massage. All for $30. Well worth it. The back massage was intense but very well done. I was a little sore afterwards, but was not in pain. Must try if you are sore. All and all, a very good experience for a neighborhood reflexology establishment. I will be back. read more

I have to admit, my expectations weren't that high since I have never heard about this place before. For $20, how wrong can it be? Billy's English is limited but he is very good at what he does. He surprised me by giving me a body massage, not just a foot massage, much more relaxing than what I normally get for $50!!! The massage was so amazing and I was so satisfied that I gave him a generous tips. I found out later that the spa is under new management. Who knows how long this $20 special will last? I'll back next week, hopefully the special is still available by then! read more

This place is absolutely ridiculous. It should be 0 stars. I paid $75 for a massage and it was HORRIBLE. The lady just pretty much rubbed oil on my back and legs for the entire time. Suppose to be an hour and half was more like 45 minutes because she kept leaving the room for several minutes before returning. And then at the end, they REQUIRED a 20% tip. I went off on the lady. Told them you do not demand a tip. DO NOT GO HERE. Not worth it. read more

Horrible!! Tonight there was an ad on groupon. The ad said $39.99 for a 30 minute full body massage and a 45 minute foot massage. I called and made an appointment. I showed up and the guy they set me up with was coughing most of the time and didn't know how to massage the body. I'd give him a 2 out of 10. It was horrible. I told him I'd pass and ended the session early. Then the girl that massaged my feet was pretty good. I'd give her a 6 out of 10. But she only gave me 30 minutes. Then asked for a tip. The old lady up front tried to tell me I bought another deal. I wouldn't send anyone to this place. read more

Four Seasons Foot Spa - Horrible!! - Massage Near Me - Millbrae, California

I phoned this establishment to set up an appointment for both my husband and myself. Our regular place is still closed due to COVID and we tried another place on Monday and it was a NIGHTMARE EXPERIENCE! I spoke with Jennifer who was very professional and helpful with answering my questions. Upon our arrival, we were greeted by Jennifer who took our temperature and explained how their services work. The rooms were clean and the place quiet and peaceful. Jerry was my masseuse and WOW!!!!! He almost made me cry with his pressure point massage then rubbed it out after and I felt like jello. He moved things in my body that seemed complacent for a long time. I had a 1/2 hour body massage and an hour foot massage. Normally when you go get a foot massage 10-15 minutes is massaging your back head and shoulders...Jerry focused on my back for 1/2 hour then dedicated the next hour giving each leg 1/2 hour each. By the time I was done, I turned to my husband and said pick me up next week...I'm not going anywhere . He told me his masseuse Sandy was just as good and that we need to come back next week! Yes!!! Upon leaving Jennifer and her business partner Simon thanked us for giving them the opportunity and explained that the two that massaged us were a husband/wife duo. They ROCKED! This whole experience at Four Seasons Foot Spa rocked. PS~ A hot shower and Tylenol loosened me up even more and it's the first time I slept through the night in a long time. We definitely will be back! read more

When in town, this is my go to especially because I travel a lot. They were able to fit me and my hubby with short notice. At first I thought the message therapist was a little strong but my body begged to differ. It needed a detox and a reset. The facility is clean and the workers were friendly. Great experience... read more

Why they have to use gloves and when he massage my body he put all the towel at my back and never touch my skin to massage,he just keep on pressing my back! I will never came back and i suggest don't visit this place read more

This lady/ place sucks! I understand we were the last appointment but come on! She was rubbing my feet instead of massaging. I kindly asked her to use more pressure and she continued to "rub" instead of massage. She had the audacity to ask for a tip. read more

These places are a hit or miss and his one was a miss with a double whammy... My friend and I were not impressed. We both opted for the foot massage which of course is a whole body massage. But when they are pounding your head, arms, legs, stomach in a rough manor I would just have taken just the batting on the feet instead. There was a language barrier but usually most of them understand if you're trying to tell them that it's too hard to the point where it was unpleasurable. The establishment was clean and well ventilated though. I prefer not to have a tip but they have a tipping requirement .. It's pretty ridiculous to tip such amount when you're not satisfied. And to find out my friend had just as bad as experience as me. I think she didn't tip the requirement either... But we did tip.. Needless to say we won't be back.. Off to the next foot spa... Lol read more

First, they were available to accommodate our last-minute appointment request for two at the same time. I was sceptical about how this place would be since it was so easy for us to get in with no prior appointments. As we walked in, we saw nyon purple lights and a reception desk at the corner with a table lamp on. It was very different compared to all other massage places that I have been to. Prices? Very reasonable! I am talking about $80 for 30-minutes food massage and 60-minute body massage combo. Our feet were soaked first before anything. The food massage was very good and it was much needed. It took place in the main / shared room with the rest of the clients, with curtains as dividers. The body massage took place in a private room. Unlike the other places, the body massage was fully on the back of the body. Though, massage oil and even hot stones were included. They accept credit card for the service and fees are to be paid beforehand. Gratuity needs to be pay by cash to the massage therapists directly. The overall experience was decent for the price we paid for. If one is looking for a last-minute massage, I would certainly recommend giving this place a try. read more

I understand that you get what you pay. however, how can you beat $20 for 1 hour of massage. It's not as deep and relaxing or personal - but you are not at the Four Seasons Hotel...you're at Four Seasons Foot Spa! I came here first with my best friend. Fully clothed and expecting a foot massage, we basically got a massage from head to toe! If you want a quick fix...this is the place to go. It's difficult to relax when you have conversations going on, phone calls, hearing people walk in and out and all the external distractions, but none the less you do leave feeling good. Their massage is not the typical kneads and pressure like shiatsu, deep tissue, or swedish, etc. It is a style of rubs, kneads, pulling, and stretching, pressures, and all while fully clothed which makes it difficult. However, it is a cheap treat if you are looking for a decent massage. Beware - this is not for those who are sensitive to touch and like soft pressure. read more

I looked for a quick foot massage place before I checked in for a long flight. This place was ok. I didn't feel like it was amazing nor did I feel like it's was terrible. It was more of a meh. The price is comparable for the area so it depends on preference. I imagine if someone lived in the area they would find their person to be a regular. Not sure, I would visit again but in a pinch it did the job. read more

I've been coming here for 5 years.. the best massage in the peninsula. Never a bad experience!

I heard what happened to this place, but they also have great masseur. I've been coming here for many years, and sometimes it's just ok, but tonight was one of the best in years. I got my usual regular foot massage $20 and he knew the exact spot that needed the extra attention. I'm not rich but I honestly think he deserved my $10 tip for the one hour of service. These people work very hard and they deserve $5-10 tips for foot massage, so don't be stingy. read more

Great price and great service! Paid $25 for a 1 hour foot massage, but it included neck, shoulders, legs, and the back as well! Very affordable. Everyone was nice. I arrived at 11:30am on a Sunday, and only 1 customer was already getting massaged, with 5 empty beds available in the big room. Overall, I really liked this place and I will come back again next time! read more

The massage quality has been consistently good for years. They really know how to get your pressure points. However, it was a little noisy, which made the atmosphere less relaxing. Also, there was a slight stink on my headrest. Fyi, they've raised their prices for the basic package from $20 to $30. read more