Michael is very knowledgeable and has fantastic customer service! Quality work for a great price. I will definitely recommend this business to others. read more

Heard about this place from a friend and this will definitely be my new go-to place when it comes to watches. Michael was extremely helpful and service was fast and easy! Answered all of my questions and definitely knew what he was talking about. I usually don't yelp a lot unless I get really good or bad experiences, and this was definitely a good one! read more

We had a great experience at Time Zone...it was really close to closing time on a Wednesday night and the proprietor was really nice to take the time to take some links out of my husband's watch and put a new battery in it. He was very talkative and friendly and we had a great experience...the cost was also very reasonable. read more

Went in to the grossmont shop and Rob was very friendly, seemingly knowledgeable and honest, and seemed To know what he was doing. I'm excited about doing business with him because he custom makes wooden watch cases...and very nice ones at that. Perfect gift idea for my husband. read more

Amazing service !!!! We come in to do watch repair and purchase new watches. We have been purchasing watches from the owner here for years. The most friendly man we have every met. That's why we come back. The negative reviews are not justified . If you have questions. Go see him or call him. He will be happy to help! read more

The service here is awesome. Michael helped us out and was super knowledgable about watches and explained everything before he did it. He changed the batteries in the watches in less then 2 minutes and we were on our way. You can't beat the prices!! read more

Michael fixed my Omega and Movado for less then $300! Everyone else wanted to charge me $800... great service , great prices, a true watchmaker!... I will never go anywhere else ! read more

I was in and out in less than 2 minutes for a battery replacement on my watch. The guy there was friendly and wasted no time getting me taken care of. $10.75 later I had a working watch again. read more

The guy was very rude. I said, "this is my first nice watch" a swiss legend and I love it. I needed to get the band re sized, and his response was "this is not a nice watch" and was serious. You don't treat a paying customer like that. To top it off, he was unable to adjust the links..... His 6 years of watch school really helped huh? He was an arrogant ass and does not know customer service. Not recommended Unless you have a Rolex, he could care less. read more

I visited the Grossmont location to find out how much a clock repair would cost. The estimate started at very expensive and went higher according if parts were required. I thought the guy was a pompous ass. When asked how long the turn around was....the reply was "as long as it takes...it could be months". My impression was SHYSTER. I'm thankful that he convinced me to take my business elsewhere. read more

So long story short, my citizen eco drive watch band popped off and was a special curved band so I decided to take it in to Time Zone. Michael was very friendly and professional with attention to detail and the charisma to keep you coming back. Not only did he fix my watch before my eyes under 60 seconds, he would NOT let me give him a single penny! He would not take my money, only left me with a smile, a thank you of appreciation, and a blessing from god. Thank you for such a great experience, it truly went a very long way! read more

Went in for a battery replacement and Michael helped me with a battery that isn't the easiest to find. Quick and very affordable. Definitely will be visiting again for my next watch related issue. read more

I've known Mike for 25 years. He's always done good work for me but I also called him a friend. I highly recommend him has my watch repairer. Mike always been a friendly individual. Tries to do his customers right. So if you want your timepiece to be in good hands Mike from time zone I highly recommend them. read more

I brought the innards of my large foreign made wall clock to Michael for a repair. After finding that a American part was not available for my clock, he located the foreign part I needed to order, online, then told me to bring both the part and the clock back in and he would help me replace the part. Where else can you get such great customer service? Thank you so much Michael! read more

WOW! Found Time Zone through Yelp and I am so pleased! They have been in Grossmont Center for 23 years and I can understand why! Great service and efficiency! Five batteries & two band adjustments in less than 10 minutes! You have just got a customer for life! Thank you for the great experience! read more

Had my mickey mouse citizen eco drive repaired by Michael. Wonderful experience. One of few master watchmaker in San Diego. Will not go anywhere else for watch repair. Thanks Michael! read more

The service was amazing! I had 4 watches that needed maintenance and he had me in and out in about 10 minutes. Other places, it's over an hour. The prices are great & the repair guy has a sense of humor. read more

The sign on the door says "Watch Batteries $14.99" The guy behind the desk says my watch needs a thinner battery which is more expensive (never been told that and I've had the watch for years) After he changes the battery he is clearly struggling to put it back together and snaps it together with the rubber gasket hanging out the side. He takes it apart again and bends over and put his hands under the desk where I can't see them and snaps it back together. I ask if the gasket is in there and he says yes. He notices the stem isn't turning properly and opens the watch again - I tell him the gasket is missing. So he bends down, picks up the broken gasket off the floor and tries to put it back in my watch. He clearly lied about the gasket being in the watch when he put it together. I will NOT be returning here again. read more

I came in with three different types of watches that needed to have their batteries replaced. The gentleman was extremely optimistic and very knowledgeable. Within two seconds he knew exactly what to do for each of the watches. I left with a smile and a greater knowledge of my watches. I will definitely be recommending this place friends. read more

I have taken in two watches to Time Zone for new batteries. The wait is either 15 minutes or no wait at all depending on how busy they are. So far both batteries are holding up well. read more

Extremely helpful and friendly. I had a concern on a new watch and they were able to diagnose my problem and fix it very fast. Very pleasant experience, would go back 100% for any watch needs. Great local business! read more

Great customer service! I picked up a great watch for my father in law as a Christmas present here. They are fast, friendly, and very helpful. read more

Super rude from the moment I walked in plus, way over-charges. Spent $$$ to have my Cartier serviced here and the stem was broken off when I came back to pick it up! Huge hassle and arguing to get them to fix it, and another to get them to agree to not charge me for *their* mistake! It's unbelievable they are still in business as I have heard several other horror stories from friends about them since my own. DON'T GIVE THEM YOUR MONEY. read more

I must say that this place is the only place. Michael and Amador make the perfect team using the highest quality of service by supplying experience, skill, and passion. I have been going to this store for over 15 years now and laugh at the false negitive reviews. This place is very well established with customers from all back grounds. One day I was in to drop off my Omega and realized the person infront of me was a super star for the San Diego Chargers. In my mind I was like "WOW". Anyways...from a simple 2 minute battery change to the complete rebuild of an Atmos Clock, this is the only place I go. Recommended to all. A++++++!!!!!!!! read more

Completely helpful! I came in to change the battery of 3 watches. I did not feel obligated to buy anything and I was told ahead of time the cost. Super friendly staff. read more

I came in not knowing anything and Michael was able to help me find my first watch. He showed me several before I made my final decision and was amazed at how many there were to choose from! I will definitely be back to purchase more watches and if they ever need service, I will return. Excellent costumer service, very knowledgeable, very friendly. Need I say more? I think not. read more

This place is a joke. Went in to get batteries for 2 watches. He wanted to charge me $35. Told him I got last one for under $20. He said no way. Went to Charles Koll at Fashion Valley and they charged me $17 for battery. PLUS - the guy had a tip jar on the counter! He is not a nice person. read more

deserves "0" zero stars I paid for a new watch battery, here, at Time Zone and, in less than a month, my watch started to lose time. When I took it back to Time Zone, the guy there (supposedly) ran a check on the battery and said that it was "fine." And, he implied that it was the watch that was bad. Well, my instincts told me that he was handing me a line. So, I immediately took the watch to a trusted & reputable jeweler in La Mesa. And, after they checked the watch, I was told that the battery was actually low, which accounted for the lose of time... and, they added that there was absolutely nothing wrong with the watch. So, if you buy from Time Zone, just be aware that... they won't give refunds... and, only give 10 days after purchase to exchange one lousy product... for probably another lousy product. And, have a very limited knowledge of watches. read more

Highly unsatisfied doesn't quite fit how I felt about my encounter with this business. I took a vintage Bulova watch in to be refurbished. This was my Grandmother's and Mother's watch and I wanted to have it refurbished to give to my daughters. I was assured that it would be beautiful, all I had to do was pay in full up front. RED FLAG!! He said it would take at least thirty days. I called after almost sixty to get the status. The clerk said " I think it's done". I went to pick it up and found that they had ruined the band when they polished the case. I refused pickup so I could speak to the owner. I had no idea what a special treat this would be. When I called the owner he said he wasn't informed about that problem and that's why he didn't phone me. He then proceeded to call me a liar and tell me I just wanted something for free. I told him he just didn't give a shit about it because he had already been paid in full. He then told me he was going to teach me a lesson in humility by ripping out all the pieces he put into my watch. I agreed as long as he put it back the way it was. He closed the conversation by saying he would throw my watch in the trash if I didn't pick it up that day by 7 pm and then hung up on me. I contacted the police to see what recourse I could take if he destroyed my heirloom. Please don't take and sentimental precious pieces to this business!! He is worthy of nothing more than a battery change on your watch read more

Worst experience ever! I don't think these people know that they are in the customer service business. Do not take your watch here unless you want to be ripped off. Also they do not stand by there poor workmanship. read more

Had a battery in my watch changed and it cost me over $40. Within 3 months was having problems with watch keeping time. Took to another watch repair establishment who said my battery was bad. New establishment changed my battery for under $17 and watch works like a charm. Stay away! read more

We went there to take one link from my watch and we found the ugliest costumer service !!! and he asked15 $ to take one link from my watch .. Meanwhile i did it for Free at the jewelry place next to him .. read more

From my experience, these people are incompetent, dishonest, and - unpleasant! They overcharged for my antique wall clock repair, replacing the works with a cheap battery mechanism (I could have bought it at Michael's for just a few $$!) at more than $120.00. They also replaced the pendulum with one that was unattractive and DID NOT WORK. I returned the clock several times, since it was not, in fact, "repaired." They said it wasn't their problem: they said "it ran when it was in their shop"! When I responded that I had paid to have it run in my home, also, and finally, to give me a refund, they said they had "done the work," and refused to make it good. The clock is exactly as it was when I first took it to them; it's still not working, and I'm out a lot of time, trouble, and $$. I think they don't know what they're doing. Avoid them!! read more

I wish I had read the reviews before going to Time Zone. I also wish there were negative stars. I have a nice Omega watch that has had its battery changed 2 or 3 times, at a price of around $20, since I've owned it. The La Mesa jeweler from whom I purchased the watch is no longer in business. Searching for a jeweler who works on Omega watches, I found Time Zone. The unshaven grumpy guy who waited on me opened the back of my precious watch with his pocket knife. The price of the new battery would be $59.95 plus tax. I was shocked. Then he told me my watch needed service at a cost of $225. He said, "It's an expensive watch. Expensive watches need to be serviced." He said, "An expensive Mercedes needs to be serviced to make it last." He said if he serviced the watch the battery would be included. I asked if that would be the case if I brought the watch back in a week. He said, "No, just the service would be $225." I am sooo glad I didn't trust him to work on my watch beyond replacing the battery! Hopefully he didn't damage something doing that. I don't understand how this place stays in business with so many really bad reviews. Don't trust them to do anything! read more

I would use a negative if I could. I went in last week end to get links taken put of a watch. I told him I had a Michelle Deco Dimaond watch. I had told him my jewler had changed the battery for very inexpensive and he started to explain that my jewler might of ruined my watch. And then told me I would probably have to send to michelle and spend all this money to have it fixed and that he didn't want to touch it in case it was ruined. I was so scared. I worried about it all week. I have several Michelle watches and have taken them to different places to have the batteries changed. Usually 30 to 40 dollars. I have many friends who have Michelle watches as well. So I let them all know about this guy and thought he was totally the guy. His name was Micheal. Seemed very knowledgeable. I took my watch in today to get the battery changed. He started to tell me that I would need to bring in some time to get it serviced He said it would run around 200.00, but no hurry. He said to change the battery on a Michelle watch it must be pressurized and mine needed to be oiled. I watched him replace the battery and do some kind of oiling and I guess he pressurized it. The total bill came to 68.75. I then asked if that was for the battery every time or for the extras. He said for just the battery every time. I had to run home and get a credit card because I didn't have enough money on me, was on way to beach and did not excpect it to be that high. I came back and paid. I asked him If all my Michelle watches were going to cost that and he said yes. I said I was really surprised that you spend that kind of money and have to keep spending so much money to keep it up. I know when you own a expensive car the parts are more ect. But come on now 70. Verses 40. Like Judge Judy always says, ' If it doesn't make sense it isn't true! ' I went home and it was bothering me so I called Michelle , the maker of my watch. I simply asked how much to send my watch to them and have the battery changed ...23.00. And asked if I had to pay 200.00 every couple years to have it serviced, he said no. You can send in to have serviced sometimes but he said it's not required to do. I felt so taken! I called the Time Zone and told him what I found out, he said bring it back and he would refund my money. NOW THIS IS WHAT REALLY PISSED ME AND MY HUSBAND OFF. HE TOOK THE BATTERY OUT THEN DE OILED IT, REALLY , DE OILED IT...HE TOOK A LITTLE SPONGE AND TOOK BACK THE OIL HE HAD PUT IN. THEN WENT TO A MACHINE AND TOLD ME HE WAS DEPRESSURIZING MY WATCH. WHAT A BAD CUSTOMER SERVICE EXPERIENCE. YOU PEOPLE WHO LIKE HIM AND GAVE HIM HIGH SCORES JUST MUST BE GULABLE AND HAVE MONEY TO THROW AWAY! Do your research people. I would not recommend this place for anything, anyone who takes back oiling something is just RUDE!!! -5 read more

Bought a new watch band here in September. Three weeks after purchase, I noticed the band had split and would soon tear completely through. Went back to the Grossmont Center shop, asked for a replacement. The same person who sold me the band informed me that they do not carry those bands and never have. I was shocked at the blatant dishonesty. Wrote an email to the owner asking if this was really the policy. No response. read more

Very poor customer service and very high prices. Over $30 to change a battery? That's do out if line as to be ridiculous! Don't bother as this organization is only there to take advantage any time they can. Try any real jeweler that has their own watchmaker and you will be better served. High prices and unreliable incorporation, so you will not win either way. Will never use again. read more

I brought in a $59 clock to replace a lost minute hand. I advised that if it was more than $25, it wasn't worth fixing. I got a call a week later saying they replaced everything and it would cost $47. Although hesitant, I went to pick it up and was charged $76!! The owner claimed that the person who called was not qualified to give me a quote. I should have told him to keep the darn clock and just bought another one. read more

I Needed to get my battery replaced in my watch and came here. Very fast service n very attentive. I will definitely be coming back.

Returned from getting my watches resized and must change my rating. Not sure what's going on here but there was a new (older) gentleman working there. He has about the same personality as a bent trash can. Service is good but friendliness has been flushed down the toilet. The younger dude from Temecula is much nicer! read more