Serpentine Jewelry is a hidden gem and the kind of local business you want to support. Rich, the…read moreowner, is incredibly friendly, professional, and so easy to work with. From the moment we walked in, we felt taken care of. We brought in 10+ watches to have the batteries replaced (yes, really), and Rich handled all of them quickly and efficiently while we waited. No hassle, no upselling--just great service at very reasonable prices. While we were there, we also purchased a beautiful gold bracelet for our newborn niece. When we later brought it back to be engraved, Rich did it free of charge, which was such a thoughtful and generous touch. It's a small store, but the service and care you get here are huge. Honest work, fair pricing, and genuine kindness--you don't find that everywhere anymore. We'll definitely be back and highly recommend Serpentine Jewelry to anyone looking for quality service and a great local jeweler.

Advice don't go here find another place Seriously…read more If you want to "sell" your jewelry "Privately" Just make sure you get cash ! Don't go here sell your jewelry These people used to be In the mall Here now they have their own place I bought a piece of my jewelry there I wanted to sell it ! This place wouldn't give me what it was Worth as they wanted the "money" I even had an appraisal too what it was Worth ! Everyone wants to rip you off Especially the jewelers ! So sad !

I bought one of the worst pieces of jewelry here. They really don't know what they're doing....poor…read morediamond settings that resulted in lost diamonds. DO BETTER FOR CUSTOMERS!!

Great service. Friendly and helpful staff. They even do jewelry repairs and battery replacements…read moreon watches.

I had a wonderful experience at this family-owned jewelry store. They repaired my jewelry…read morebeautifully, and the craftsmanship exceeded my expectations. From the moment I walked in, everyone was welcoming, kind, and genuinely cared about helping me. You can tell this business takes pride in treating customers like family. They took the time to explain the repair process, answered all of my questions, and made sure I was completely satisfied with the final result. I highly recommend this jewelry shop to anyone looking for reliable repairs and a friendly, family-oriented atmosphere. I'll definitely be coming back for any future jewelry needs!

Very congenial service. They did two small jobs for us: reshaping my husband's wedding ring and…read moreenlarging mine. For the first job, I watched him work, very carefully and thoroughly, and then clean and buff the ring. For the second, it could not be done as I waited. It was ready in time; a perfect job. Both jobs were done well and were reasonably priced.

Nice place! Friendly guy running the business and very willing to assist…read more Parking is located in the street and it is a busy area. I stopped by with a used watch I purchased from a street vendor to see if we could jump start it. He spent a decent amount of time cleaning the watch, inspecting components and determined we couldn't repair it without insurance a new movement. That would be too costly for a used watch, but I really appreciated his efforts. No charge for evaluating the watch. He has a great display of unique mini clocks here and affordably priced as they are beautiful! I recommend this business for sure.

Everything went well. Very happy with the service and recommend for all watch lovers.read more

If I could give 5+ stars, I would! Jonathan traveled to my…read moredad's home and was able to fix his 4 clocks. He was prompt and courteous and an absolute gem! My dad's clocks stopped working over the past 2 years and he is now 81 so didn't have the capacity to fix or find help. I found Franklin Clock Shop and it was just what we needed. Now the "clock parade" as I affectionately called it when all the clocks start chiming rings again! THANK YOU!!!

Fixed a very important clock for me. Helpful and reasonably…read morepriced Thank you. Nice staff

Amazing service and so knowledgeable. They were able to fix…read moremy watch and my husbands watch in less than 10 min. In addition, their service fee was very reasonable. Overall, I was very impressed. (Thank you!) I highly recommended if you are looking for watch repair service

Michael Oransky and Jerry Tate are liars and scammers. The…read morewebsite clearly says Free Estimates. They lied and charged declined service fee.

Chad Sopp is a highly regarded, personable repairer of all watches and clocks (recent and antique)…read more President of the CNY Watch and Clock chapter (#55) of the National Association of Watch and Clock Collectors and owner of Timesmith Antiques (Shop & Store: wonderful selection of watches and clocks!) at 11 Ellis Drive in Dryden, NY (near Cortland and Ithaca, NY). Also a member of another NAWCC chapter, its Cog Counters (antique watches and clocks). He is helping the Bement-Billings Farmstead [BBR] in Newark Valley with its 1810 Silas Hoadley (once a partner with Seth Thomas, both of Plymouth, CT) tall clock built into the wall (rarely found) of the BBF. See him & his shop on Facebook and also at Etsy as well. Very highly recommend!

We've had a nice Swiss automatic watch and mantle clock completely serviced, bought several small…read moreestate items and dropped in from time to see new arrivals. Chad's work is impeccable and his prices very reasonable. He is a master, and is very kind and friendly. Having him so close to home is a gift to the area.

He is very knowledgeable about watches and clocks. Provided excellent service for a reasonable…read moreprice!!

Recently I purchased an aftermarket rubber strap for one of my watches from Delugs (online watch…read moreband retailer). The strap had integrated quick connect pins, but wasnt fitting my watch lugs even though Delugs was advertising the strap was compatible with my watch. I went to the watch repair store on the second floor of Macys hoping that they could get the strap and pins inserted, but they werent able to. I did a Google search and came across the highly rated Simpson Watch Service. Reuben (Owner) was able to take the pins that came with the strap out and inserted pins that he already had in his shop. He then took the time to size the strap on my wrist and put together the butterfly deployment clasp (this particular strap was a bit complicated). I was very happy with the end result. I had been annoyed when I first bought the strap and couldn't get it on myself...I was worried I had bought something I wouldn't even be able to pair with the watch and had even contemplated sending the strap back, but Reuben got it. As Reuben was working on my watch we talked about various topics from small businesses like his surviving the Covid pandemic, to his opinion on Tudor reliability, to vintage Omegas...Very rare to find a watch maker like Reuben. Most watch "service" places exist in malls or in a jewelry store where the person there just swaps batteries or if it gets too complicated, they just ship the watch back to the manufacturer...Simpson Watch Service goes way beyond that...Thats evident when you walk in the shop and see the various clocks and watches...I am a believer in supporting small business owners, especially those with niche services like this. If you have a significant issue with your watch or simply need a band or battery def go see Reuben.

They don't answer their phone or return called when messages left as instructed to to so. They…read moredon't value new busines.

They never called me back. I sent pictures, told them what I needed twice and no answer.read more