Called to ask about repairs to a necklace and a pendant. They were rude and unhelpful on the phone…read more I usually go out of my way to support local businesses, but I'm not interested in spending any money at a place like this. Zero Stars. Fortunately I found a place on Atlantic Ave close to smith st, where they were very nice and happy to give me an estimate of the cost of repairing my jewelry.

I bought my wedding band at Facets in 2016 and have subsequently come in for repairs and tuneups…read more Their jewelry is absolutely gorgeous. I adore my wedding band, and after I banged it up, they restored it and make it look like new. Yes, the jewelry is to die for, but more importantly, the customer service is fantastic. They are attentive, communicative, and customer forward, which I think is the best sign of a lasting business. I am so grateful that this Park Slope institution continues to flourish.

I was once quoted over 200$ to repair this ring and I had it repaired- ten years later!- at this…read moreamazing jeweler for 60$. I was so happy my husband decided to buy me another ring from the right then and there!

Came here to get a few pearl necklaces restrung as a surprise holiday gift. Got here pretty close…read moreto Christma--a busy time for sure--but they exploded repairs--which were perfectly done--in time for a nice surprise holiday gift--much appreciated. I should note that the jewelry itself here is...not to my taste. I thought I'd get a new piece to go with the repairs, but for me things felt on the showy side. Then again I'm no expert, and tastes vary. Service here is great--I observed a very fun and entertaining interaction as a clerk helped someone pick out an engagement ring that eventually involved the whole store. A worthy place to try for repairs or to see if they have items to your taste.

I went to 1:46 Watch Repair right as they opened on a Saturday because I needed a battery…read morereplacement for a Cartier, and I wanted to avoid the upsell for a full service that I knew I'd get at the Cartier boutique. I explained my situation, and without a word, the watchmaker took my watch and replaced the battery in five minutes as I waited. It cost $30, which isn't cheap but fair for professional service on a nice watch. He noticed that my gasket was busted and warned me to be careful with water, and he's doing the research to source a replacement part and will text me when it's ready. I'm super satisfied with the quick, honest, and technically skilled service.

HORRIBLE SERVICE !!! Period !!! When you drop off a watch and in detail write on the receipt what's…read morewhat, you can NOT all of a sudden when picking up add additional fees and say what was written on receipt is insignificant even if it says for another watch and want to say it for cleaning service and then add an additional $20 fee to the $20 "watch cleaning fee" due to the watch being high-end and he's said Just got jerked for $95.00 in watch cleaning from this place and even his math was OFF !!! Receipt said $95 for a watch and he tried saying the $95 was for $20 (2x's) "watch cleaning" and then $35 for 3rd watch because it was a "HIGH END" as he said (he thought it was a Fendi and it was a Tiffany's ) and add $15 EXTRA for it being as he called it a "high end" watch and to TOP it all off his math was wrong because if you add $20+$20+$35=$75.00 so receipt was for $95 which had written for the Wooden Watch he was selling yet wants to tell me to get a LAWYER smh !!! Times (YES pun INTENDED and a SUB ) MUST BE EXTREMELY HARD POST COVID for this guy and he has to (1 more time) STEAL TIME from customers Make sure all is spoken for an he doesn't all of a sudden add ADDITIONAL fees when picking up your watch or you come off as being financially ok due to appearance.

the service is great. i appreciate rami for helping me out. a lot of options to pick fromread more

Don't try to call either. They ghost you if they don't have the watch they are advertising on…read moretheir website. Not sure if they are still in business

My engagement ring and wedding band had to be resized, Irene, Kay, German, & Sergei all had a part…read morein it. I heard about this place on the TV said that your diamond never leaves your site well if that's not the truth I don't know what is. From the minute I got there I was with my rings everyone was so nice and explained what was going on the whole time. Prices are high, but the job was great. Thank you everyone. Mare

Gary and his staff came highly recommended. My wife's engagement ring needed to be repaired. Her…read morering never left our sight and the repair was completed in a matter of minutes. The ring looks as great now as it did the day I bought it for her 25 years ago! !Everyone there is very nice and knowledgeable. I will make my future jewelry purchases there ! Joe

Excellent service. Repaired my Swatch watch and also looked into my Swiss Made watch. Very…read morecourteous, friendly and honest. The store has a lot of interesting and quality clocks. The village needs more place like this gem. Thank you!!

I can't talk enough about how amazing their services are. They fixed my fathers Rolex . They came…read moreto pick it up from my home, to make me feel comfortable gave me something called a guarantee of responsibility which we both signed and held them responsible for my Time Piece. They fixed everything up & then dropped it off about a week later. I had to do absolutely nothing but be home when they came by. Incredible

Not sure what the deal is with this place... I collect watches and have a large collection. I work…read morearound the corner and it popped in twice to sort of look around and see if there's anything that catches my eye that I might trade in some pieces for. Both times I've been there today. He wouldn't me and showed me like one watch but I asked like one or two questions. They're just like thank you goodbye basically I can get the hell out of the store. We have a great inventory and a lot of the pieces I've never actually held so you're kind of wanna look at them before you spend. I don't know $50,000 or something.. anyway I don't think I'll be walking in that store again

I have a 12 year old DLC GMTII with a worn oyster bracelet. I tried several other online sites…read morewithout success. Boris at Motion In Time texted back right-a-way with a price to replace the bracelet with a new DLC coated one for a great price. (I was quoted a higher price to repair and re-cost the old bracelet from a watchmaker in London). He turned around the watch by the end of the week and shipped it back overnight to Portand. Couldn't be happier with a watch that looks as good as the day I bought it 12 years go. Thanks again Boris.

I got my husband a Throne Watch two years ago and he absolutely loves it. Whenever he wears it he…read moregets compliments on it. It's elegant, simple, and matches with pretty much everything. A few months ago, he noticed his watch stopped ticking. I emailed the guys at Throne and they told me to stop by to have them check it out. Trav not only replaced the battery (for free!) but he told me that if it gave us any further problems, just drop in again. Great customer service! In addition to watches, they also sell wallets, hats, tee shirts, jackets, replacement bands, and more. If you're looking for a great gift, check out what they've got. You can also check their Twitter to see when the shop will be open.

Although I can not speak for the quality of their watches I can speak for the quality of their…read morecustomer service - which is terrible! I have been wanting to purchase a watch from Throne for sometime. However, if I am going to spend $500+ on something I typically like to see it in person first. I made the hour or so drive out to their Brooklyn store for the first time a couple months ago when I was in town - only to find out that it was closed. I emailed them asking to set up an appointment because maybe I thought it was by appointment only. By the time they responded to my email (which was a week later) I was out of town again which was unfortunate. Now, fast forward six months to the present day. I am in town for a couple of days. I email them again asking to set up an appointment. No response. I check online again and call their listed phone number and get an automated response system which lists the store hours and it should be open. I even attempted to reach their store representative several times to no avail. I drive all the way out there and it's closed again! Look, if you're going to have your store hours posted online along with a automated response system confirming those same hours, you better be open. Hopefully no one else makes the same mistake as me. Don't bother trying to visit the store - it's a total waste of time and expensive gas.

Arthur was very knowledgeable, patient. I appreciated the time spent as he explained the process of…read moreselling the jewelry I had.

Thank you best in the business! Truly best of the best!!!!!!!!! The best thank you!!!!!read more

I was in the market for a new watch to mark a life event, and through a few months of research, I…read moredecided to get myself an Omega. I reached out to Element in Time as a customer from out of state, and they offered the BEST price shipped. I contacted them about the piece and was told that though it is not physically in stock, they would be able to source the watch and to give them a few days. For the price I was quoted, I was more than willing to wait. Personally, I'm a customer that has no problem missing out on the in-person "AD" or boutique experience, especially if it could save me some money. In a day I was sent a message, letting me know that they were able to source the watch, and I just had to be patient while they received the watch to inspect and forward on to me. My new Aqua Terra is on my wrist a week later and I can't say enough good about Element in Time. They were prompt with responding to all my inquiries and kept me posted on the status all throughout the process. Looking forward to doing more business with them in the future as life happens!

I had the best online shopping experience with Element iN Time. I placed an order before noon and…read moreNick reached out to me by phone to talk through what I should expect with the shipment. Which, BTW, arrived the next morning from NY to CA! The watch is beautiful and the condition was exactly as described and shown in their photos. And well priced :) Couldn't be happier and would purchase from them again.