We bought our tickets on Sunday for Monday. We also purchased two sodas, pizza, ravioli, and…read morepopcorn so I could review this theatre properly. We walked in the door the pleasant worker at the front asked if we purchased online tickets we told her yes and food, she stated she just needed to see them. We then proceeded to online pick up counter for food. My husband showed our order to the young man behind counter he handed our cups to him and yelled across to someone that we needed a refund with no further explanation. Unacceptable behavior, I asked another employee why we were unable to get our food and we're informed they do not serve food on Mondays, their website should not allow payment and should state that.

We went to see the 40th anniversary special showing of The Muppet Movie, and fortunately the movie…read morewas good (how can you go wrong with the Muppets?) because the rest of the experience clearly said, "We don't give a crap about you, just hand over your money". The movie was showing in #8. The seats were modern and comfy as most seating is now, but they were dirty. Garbage was left in the drinkholders. You didn't dare stick your hand in the crack of a seat because they hadn't received a good cleaning in a lonnnnnnng time. Refreshments were extremely overpriced.... $15 for popcorn and a soda, a pair of tickets was nearly $30. My wife had to get up after the movie started rolling and find someone to turn the lights down. The sound was left quiet -- as in at pre - preview level -- the whole time. Our cashier was bored stiff, uninterested and disengaged, as were the concessions folks. Hey, if you hate your job that much, find another line of work! Booo. I have better places to take my entertainment dollars. Next time I hear the theatre industry whining about declining revenue, I'll know why.

Original Marcus Theater…read more $5 movies EVERY DAY OF THE WEEK! The caveat is they typically play the same movie all week & weekend long...what does this mean for adults? Well, it means if they are playing a PG movie, it's the same movie that plays for the matinees and all the way into the late evening all week long. I check weekly, I love going to the cinema, but they seem to cater more to children than adults since there aren't many adult showings. I don't want to see animated PG flicks late on Saturday evenings! Please change it up a bit! There are adults in nearby towns that would love to head over for late night adult showings, especially on the weekends!

$5 movies! Top movies come in. Clean theater. Friendly workers. Only one screen but it's quit…read morelarge. Really a great theater.

Great movie theatre. Very professional staff/manager at the…read moreentrance to guide us, it was our first time there. This theatre is close to us which is great. The establishment was clean and tidy. The workers were efficient and informative, friendly. Our seats were plush and comfortable and purchasing our tickets on line was easy. This WILL BE our main theatre from now on for all movies.

We enjoy going to the movies regularly. The enhanced sound system at this theater, makes for a…read moregreat experience. There are two items that concern us, cashiers that are handling. The food are wearing gloves and go back-and-forth from the food items to the cash drawer, constantly with the same gloves on. Also, please stop the pharmaceutical ads before the show- they are so annoying.

Terrible Customer experience and customer service!…read more Sunday the 22nd of March, tried to see "Project Hail Mary" at the UltraScreen at the westhill Marcus Location. I bought a tickets online earlier in the week. My partner is paralyzed so this always works best as we can reserve the handicap seating. It was $35 with their $5 service fee. We got $30 worth of snacks when we got there and found our seats. First the theater was fridgidly cold, leave your winter jacket on cold. Then they started having issues with the trailers and the projector went dark. After only about 15 minutes they said the show was cancelled, we could go into the 1 pm showing in the regular theater. This didn't work for us, for seating and that was not what we paid for as that was a cheaper showing. No one explained refunds or anything like that till people started questioning things. No one seemed to know what was going on and the front house manager was running around all over the place. Finally we got our refund and we're then told we were going to eat the convenience fee. This totally felt like theft. We paid for a service and they couldn't provide. What did I pay a fee on, a chance to see a movie? This is ridiculous. Message customer support and got the most tobe deaf response back which I included. So, now if we want to see the same movie again, reserve seats, we will be paying roughly about $65 again(food and entry), for the same movie, after paying $35 already for a service fee and two drinks and two snacks that are anything better than gas station fare. So, that $100 for two people to see one movie at an outdated theater that can't afford heat apparently or working equipment. Gross

Cute theater with a cool arcade connected to it! All the workers were nice and helpful. The signage…read morefor the movies is great if you forget which theater you're in. I'd advise going on Tuesdays for their value deals if you're a rewards member (which is free)

We really enjoyed seeing the Paw Patrol movie with our two kids. The seats are so nice, and the…read moretheater is nice as well. The tickets weren't too bad, but I will say food and drink is expensive. I kind of expect it, but the expense does mean I won't be able to go back often. I'll save the full "movie, soda, popcorn, and candy" experience for when I really want to treat the family.

My son invited me to see the new Spiderman movie last night & I'll say after my experience, I would…read moreDEFINITELY NOT RECOMMEND seeing a movie here. Spend the extra gas money & go to the Marcus cinema in Oshkosh. Our venture started w/ buying the large popcorn 2 large drink combo & being told there was no ice for our drinks because they were too busy & ran out. So we had 2 large drinks & no ice. Ok. Whatever. I get it, you were busy. Then w/ an hour of movie left, I had to use the restroom so my son said I should refill the popcorn since our combo included that & I was going that way. I ran into a worker on my way & confirmed that we were entitled to a refill but was told that the concessions stand was closed so although I was entitled to a refill, I couldn't get it. What? So I throw my bucket away & proceeded to use the restroom. Each stall in the bathroom has room for 4 rolls of toilet paper & the 1st 3 stalls I go into are empty. No toilet paper. What? The theater is packed & no toilet paper? Totally felt like I was at the bar, not seeing a movie with my family. I did find a stall that had one roll so I guess that was a win. Then I go to fill my drink & still no ice so at this point I ask to talk to the manager. The employee tells me he's busy. What? Holy cow! So as I am walking back to my seat I see a young man sweeping up popcorn in the hallway & yell down asking if he's the manager. He says yes. So sweeping up popcorn is more important than dealing with customers? I tell him that he needs to get his $hi@ together because our movie is going to let out in less than an hour & the girls are going to want to use the restroom & would likely want to use toilet paper. He then tells me that my language won't be tolerated & threatened to kick me out. Yeah, I was upset & used the word $hi@ but the statement was," get your $hi@ together", which is what they needed to do. Yes, poor choice of words on my part so I correct my language and used the word crap instead of $hi@ & proceed to go finish watching the movie. When it was over, the manager (Edward) & his side kick were waiting at concessions to tell me on my way out that they had no idea why I was upset because they checked the bathroom & they all had toilet paper. Like what? You waited to call me out? Yeah, because my hobby is going to theatres & lying about bathrooms not having toilet paper. Who does that & how did Edward even become manager with that mind set? Manager Edward & his sidekick need to re-prioritize their nightly chore list & Edward needs to learn some customer service skills. Waiting to call out a customer who was not lying is OUTRAGIOUS! I dont think it's at all unreasonable to expect some ice, popcorn (that I paid for) & toilet paper after spending almost $100 in an establishment. WORST experience I've had in a very long time!

Love the small town cinema! Great atmosphere. Food was amazing and the service could not have been…read moreany better!

When a business does their job well, they get 5* from me. Small but tasty menu, typical beers and…read moreflavored malt liqueurs, clean, comfy seats and tables, nice folks and service. Great prices. That just about covers it! Movies don't last long so if you see a movie you want, go. Chances are it won't be showing the next week. Oh, great ambience! Old style theater, very classy!

Super experience. First run movies at a very low price. Great picture and sound with comfortable,…read morereclining chairs with tables and food and drink service.

Classic theater with food. It's hard to find cool spots like this anymore. Pizza is pretty enjoyableread more