Haven't experienced customer service like this in a long time!! Passing through from NY and having some charging / wiring issues possibly with our class A motor home and they did not hesitate to fit us in. Everything went smooth and again the customer service was top notch. The owner and employees were very friendly. And it didn't break the bank. Well done gentlemen, WELL DONE read more

Timbucktu RV - 2016 Thor Tuscany 40DX Class A Diesel Pusher Motorhome - RV Repair Near Me - Worcester, Massachusetts

Stay away from this place!! Wish I had read these reviews before I went there! Went in November for a generator ignition switch and they kept the camper van for over 3 months. When I got it home i realized they never winterized it so everything froze and burst. They wanted another 700 to fix it even though it was under their care when it happened. They took no responsibility for it and when I got there to pick it up it was now 800 even though the manager Ken quoted me 700 on the phone. Not the way to do business. I can see why they get so many complaints! I was willing to meet them half way and pay for the parts which was more than fair! read more

Currently experiencing our THIRD major issue with the water system built by these guys. For the amount of money we paid them and the time it took (we had similar issues to another person on here with regards to them not giving any sort of accurate due date and delaying our travels for WEEKS ), this is just completely ridiculous at this point. We custom built a camper van and approached them to install a simple water system (no heater). Since then it's been a nonstop headache, involving us fixing all the bad work they did. First the drain pipe opening wasn't large enough so we had a blockage (that was within 3 days of getting our van back from them, and dropping zero food waste down the sink-- they tried to make this excuse but that wasn't the issue). Oh and they tried to charge us several hundred dollars extra for this "repair". HA. Then, and this was probably my personal favorite, we had one of their crap connections (that looked more cheaply made then a Mcdonald's toy) explode while driving, resulting in water under ALL of our floorboards. Lets just say they got lucky we were in the desert when this happened (and things dried out naturally) otherwise my insurance company would have been calling them to pay for the damage. Now, after a winter (where, yes, we properly winterized and drained everything- or so we thought) we come to...drum roll please...surprise! An ENTIRELY BROKEN water system because these guys set up the pipes in such a way that one of them has a dead end where water gets trapped and cannot be properly drained. Since this part of the system was in the back, we had no way of knowing until now. Basically any kid with a remote sense of gravity and Tetris could have done a better job. So unless you really like spending extra money to redo someone's work (that you probably waited way too long for) I suggest you download a few PDFs on whatever it is and do the thing yourself. read more

This place.... where to begin. I recently bought a used truck camper and being new to the camper world I thought I would work with these guys to help get my truck ready for it and look over the camper. They FUCKED UP BOTH so bad it is hard to imagine any one doing it worse. Let's talk about the truck. After doing my research I decided to go with torklift tiedowns, these are the frame mounted ones. In the course of installing them they actually damaged the truck requiring me to take it in to a shop to fix my e-brake. When I got it to the shop my mechanic was horrified to find that NONE where of the bolts had been tightened. He was so concerned he said I was lucky to have had the brake problem because if i had put the camper on it might have fallen off!!!!! Now fixed, I went to put the truck camper on and realized they ordered the wrong turnbuckles!!!! After I called they realized there mistake and said they would order new ones for me. Which I figured would be fine since I had to bring the camper in to get inspected.... but I got there they had repurchased the wrong turnbuckles again! AND then tried to argue with me that they were normal. When I point out that the on the box it notes they were for a box mounted not frame mounted system they tried to claim it was what they always did!! I will never trust these guys with anything for my truck camper again. read more

Have used this rv repair facility for several years. They are knowledgeable, helpful and very welcoming. As an older woman solo traveler being treated respectfully and fairly is not always my experience. The staff and management of this facility have always provided service that makes me feel confident as I venture out on my travels each summer. They also make me feel at home when I return in the fall. read more

I called to see if they could install an item on my teardrop trailer and they said yes. I made an appointment and brought it in. 4 days later they called me to tell me there wasn't enough clearance on my trailer for the install. I contacted the trailer manufacturer and there is enough clearance. I suggested they call the manufacturer of the item I wanted to install. They said they would. 5 days later I heard nothing so I called. They said they couldn't reach the manufacturer. Finally, 3 weeks after I dropped it off I drove in to see what was going on. The product to be installed was boxed up by the front door, but no one had called me to tell me they just weren't going to do it. I went elsewhere. They did install an outlet I wanted for close to $200. They are definitely not a motivated crew. read more

I have used Timbucktu RV as my local source of RV parts and Service for over a decade. I have found that they either have the part I need in stock or can have it for me in a day or two in almost every case. from a service perspective they have been the best, the absolute best. When every other service center is quoting 2-3 month waits, they have always been able to get to my repairs in less time and the quality has been outstanding. Honestly, I stopped checking other service locations first, and just call Timbucktu RV to schedule both my annual and emergency RV service needs. read more

This place is not worth the time if you want to get your RV fixed. They continued to push my pickup date much longer than promised and completely forgot that they were supposed to be sourcing a generator for me. I was going on a 4 month road trip and I asked them to make sure everything was working properly before I left. They charged me $3600 for this service. After only a few days on the road I found out that my toilet was leaking and my thermostat was broken. They did some decent work to make sure other things were in order but it simply took much longer than promised, and charged me a fair amount of money for a job poorly done. I suggest bringing your RV to a different place. read more

I Dropped my Unit off on April 11 for service of several minor things. I handed a list to the owner Bucky and went over it with him item by item. I called on April 19, spoke to Kenny, who said it was all set. He told me the total was $217 and change. Next day I went to pick it up, not even half the things on the list were completed. They didn't adjust my awning, on the list. They didn't fix a crack in my flush valve, on the list. They didn't fix my door locks, on the list. They didn't fill my propane tank as discussed. The camper was not ready so I left it there. Picked it up today to the tune of 628.00, not the quoted $217.00. Owner Bucky was unapologetic about wasting my time twice and dropping the ball on the job. He would not even consider adjusting the bill. He then swore at me during our phone conversation. I would not recommend this place in a million years. It's too bad, it used to be a decent outfit. And by the way, the rear door lock is still broken. $110.00 AN HOUR FOR POOR LABOR, OWNERSHIP AND SERVICE. read more

I had phone ahead and when I got there, Dennis, whom I spoke with the day before took my information and got the folks started on our motor home. We were plugged in to their power and they allowed us to stay inside with A/Cs running. You could not ask for better folks, from the office to the staff, everyone we dealt with was great. They apologized to my wife every time they came into the motor home. I felt I was down home with great Southern Hospitality, but with a Massachusetts accents. This Southerner was very impressed with the treatment and professional everyone at Timbucktu had. read more

crooks and liars. $200 over quoted price for a simple installation of trailer hitch receiver and bed cover. charged 3 hours for a 1/2 hour of work. read more

I dropped an RV off to be repaired and they sent it to a second party to be repaired and they charged me for tow along with quoting for work. They are incapable of getting back to you and dishonest. My unit was backed into with a hitch while there and they are claiming it was preexisting. WE have our appraisal pictures from 2 days after dropping it off which proves they were not being honest. read more

We dropped off our RV at Timbucktu for repair right after the July 4th holiday. They ordered parts we never authorized, towed our RV to another repair shop without advising us in advance and receiving our approval. The RV incurred new damage. Timbuktu denied causing the new damage to our RV even though our insurance appraiser confirmed from the pictures he took that the new damage did not exist at the time of the appraisal, when the RV was in their possession. Timbuktu did not take responsibility for the damage. When my husband went to pick up our RV In September, with the same damage that existed when we dropped it off in July, Timbucktu would not release the RV unless we paid a $200 tow fee and $200 in appraisal fees which we did not approve. Our insurance company advised that these fees should not have been charged. We took our RV to another repair facility and they are repairing it at this time. read more

They have had our camper for 6 months + and have not even looked at it, despite REPEATED calls and assurances that they are going to look at it "tomorrow" "next week" "will be ready for pick up on Saturday." I have never been so blown away at the incompetence of an establishment. read more

Just booked an appointment to have a brake box installed in my truck. They were very accommodating and I got my appointment the same week I called. After saying the preferred me to drop off the vehicle, they then said it was no problem if I waited when I expressed concern over being able to get someone to help me drop it off. They also gave me a early morning appointment so I wouldn't miss too much work that day. Looking forward to the actual install and hoping it will be as great and friendly as the initial interaction! read more

I looked up Timbuktu RV based on a recommendation from a family member and could not find very many reviews (which I rely on) but decided to call them anyway. Am I glad I did! From the beginning Brad was nothing but helpful calling and texting over the course of the week so I could get him all the information he needed to make sure he purchased the correct hitch for us (this is our first RV so we had no idea of all the things he was asking.). I must have sent him 20 pictures as a novice RV owner and every time Brad was nothing but helpful. I showed up for my appointment at 7:45 am and I must say I was worried when I drove by since it looked like a cemetery for RV's. When I pulled it I was greeted with nothing but friendly workers and they got started right away. The electrical work took longer than they thought (foreign car) and could have charged an extra $400 based on all of the extra labor they had to put into trying to put electrical in but Brad stuck to his original quote. I worked from the shop all day, even though they did not have WiFi they allowed me to use a desk and were nothing but pleasant and helpful. I left feeling confident the job was done right. Don't judge a book by its cover, give Timbuktu a try, and you won't be disappointed! read more