I worked at the lodge on Mt. Hood, and met my wife to be on the Palmer Glacier, so this store has an automatic appeal. Prior to a recent flight, I stopped in hoping to find a birthday present for my wife. I've wanted a set of forged Ram's Head fireplace utensils since working at the lodge some 35 years ago. I noticed a small forged Ram's Head key chain, I also noticed a business card with the forges name. While taking a picture of the card, Evan A approached and asked if he could be of assistance. I told him the story, and immediately he stated that he felt he could procure a set through Timberline Lodge. Needing to catch my flight I left. While standing in line to board, Evan texted that he had the set, would hold it at the Lodge until the following week, gave me all the local contact info to verify, and took payment for the set over he phone. During the week, Evan texted me numerous times confirming all details so as to make the eventual surprise at Timberline flawless. This mans customer service was outstanding, and the fireplace set was amazing. Also, I needed a small gift from this store this week. Not having a ticket to get past TSA, Evan arraigned for me to contact a store manger, who then hand carried the present out to the PDX lobby. Amazing service, and thank you to Evan and the staff of the PDX Timberline store. read more