Unfortunately, this is not a good review, and it is not something I like to do. However, I feel…read morethis is necessary. We engaged John last November to do knock down ceilings and paint our entire house after he completed a very nice job on a flooring project the year before. This new project did not go well. We discussed and agreed to the project schedule and expectations. What transpired was a serious lack of transparency and management. We were taken advantage of including paying for work that was never done and were told it was, hurried work that required rework multiple times, schedule slippage by multiple weeks causing us to incur additional costs and rescheduling subsequent contractors. John discussed making things right, however we were well past the point of allowing for this to continue and paid for a different contractor to finish the remaining rework. I'm sorry to have to share this. Sharon G.

Fantastic flooring place, we had another company come out and botch the job - these folks came out…read moreand clarified things, showed us what mistakes were made and which weren't, gave us a plan forward, and answered all of our questions and did this all for free. Will be hiring these people for our next job.

This is the place my contractor had me work through. He gave me a budget and the designer I worked…read morewith knew it. I brought in a sample of my current floor, the one I hate. I also brought in a sample of my previous floor, the one I loved even though it was stick on cheap tile. I also brought along my tile and my cabinet sample. We talked about design for a while. She said she totally understood why hated my current floor! Then she just started bringing me samples. I had my no pile, my maybe pile. I decided fairly quickly. They got the floor installed as per our timeline (which was pretty tight) and now five months later I can truly say-- I love this floor!

From the owner: FocalPoint Carpet One Floor & Home is North America's leading floor-covering retailer, with over…read more1,000 independently owned locations across the US, Canada, and Australia. Shop a wide selection of hardwood (engineered and solid), carpet, luxury vinyl (LVP/LVT/sheet), tile, laminate, and more, with waterproof options available. Our Beautiful Guarantee ensures you'll be 100% satisfied with your flooring. Our expert teams offer deep knowledge and training to meet your family's housing needs. We'll assist with your flooring project, install new floors, and renovate your bathroom, kitchen, basement, and more.

We replaced this year existing carpet vinyl with new carpet and luxury vinyl plank, and we can…read morewholeheartedly recommend Bloomington Carpet One (BCO)! Josh was our salesperson, and was tireless, knowledgeable, and patient in working out different options and educating us about the pros and cons. We did some comparison shopping. BCO's good pricing, their responsiveness and promptness, and them doing their own work (not subcontracting) were compelling, so we went with them. After we ordered the work, BCO was able to put the job on schedule within days. The BCO installers accidentally installed the vinyl plank in the wrong area. This error also led to some other issues. When BCO realized this, it immediately acknowledged its error and responsibility, and worked to correct as soon as it could. The BCO installers were back the next day to start addressing the issues, and Eric and another employee even visited the job after their workdays, just to evaluate and determine solutions. Matt (general manager) got involved at the end to make sure that we were satisfied with the resolution. (We were!) However careful a company is, some type of error will happen sometime to that company - that's a fact of life. How the company - and the people at the company - respond sets the great ones apart. And Bloomington Carpet One, through its actions and the actions of its employees, clearly distinguishes itself as a great company!

Our realtor recommended Shelly and Carpet one for some carpet replacement before putting our house…read moreon the market. It was a flawless experience. The in home consult and measurements were done the same day we called them, and carpet was installed a few days later. Also - the pricing beat a quote we had from empire for a similar product by a few hundred dollars. Highly recommend.

Josh and his team were highly professional and did an excellent job. Their method took a lot of…read morestress out of the buying process (we were able to go through the sales process at home with the mobile show room while our young children were napping), and we will definitely use them again. I asked the installers when they were here about what their opinion was of the carpet we bought - I thought it was telling when they told me that Josh and Joe don't mess around with cheap carpet. The end-to-end service went above and beyond anything I have experienced in home improvement stores. Josh and Joe actually care about their business because they own it, and you will not get shafted if something goes wrong like I have frequently have been when I have bought from big box retailers.

Did a wonderful job of installation and very easy company to deal with. One small measurement…read moremistake happened and it was corrected immediately. I am very happy with the floors. Installer was detail oriented. Everything was cleaned up each day. Work was completed in a timely fashion. Inspection was done upon completion.

I have used Thoroughbred twice now. I am so impressed with their professionalism, friendly service…read moreand so helpful. Thanks Jenna, Rob and the guys that did the installation. I would highly recommend Thoroughbred

We had a flood in our condo that left our carpets sopping wet - the water mitigation process…read morerequired us to have the carpet pads removed to prevent mold. Luckily we had been planning to have the carpets redone anyways and we chose to work with Thoroughbred since several of our family members used their services. I'm quite surprised with these negative reviews - our experience was great all the way through. Every person we worked with was so honest and have transparent recommendations. Our installation guys they contracted with were so awesome and corrected a small issue they noticed right away with Thoroughbred with no additional hassle for us. Prices are very competitive and a great value and experience. We will definitely keep them in mind for other carpeting or flooring needs!

Very good experience with the Burnsville Carpet King store, replacing the carpet in our master…read morebedroom. Cade was patient and provided good information and recommendations about the types of carpet and availability. We went into the store Monday morning, Cade came to our home the next day to measure, then confirmed that they had sufficient carpet in stock. After receiving text in advance that they were on the way, the installers arrived Friday morning. In just under three hours, they moved three pieces of heavy furniture, removed the old carpet, cleaned / scraped the floor, installed the new carpet, and moved those heavy pieces of furniture back to their original spots. No damage to any of the walls or furniture. Would recommend Carpet King without hesitation.

Great experience! In home consult was excellent. They stayed within our budget wore a mask. In…read morestock carpet was ordered and was installed within a week! Installers communicate arrival time well, also wore masks when in contact with us and did a fantastic job. Will get carpet here again!

After Ungerman ghosted us, I became my own contractor. After reading a few reviews, we were hopeful…read moreThe Carpet Guy could help us. I sent an email request through the website and quickly received a reply. Tom then scheduled a time to come out to give us an estimate. There is a $50.00 charge for the initial estimate. We needed a new pad and our carpet stretched back into place. Tom called us on his way and arrived on time. After providing us with his estimate, we decided to proceed. We were able to schedule a time for Tom to complete the job. Tom is very friendly and communicates very well. Within a few days our job was completed, In my opinion very affordable and excellent service. I would highly recommend Tom for any of your carpet needs.

Hired Tom to fix an area our puppy chewed. He responded super fast even on a Sunday, and got us…read morescheduled quickly. He showed up promptly on time and the service was not only quick but also outstanding. Cannot recommend him enough and I never post a review for anything.

Michael at carpet king was the absolute BEST! i purchased a new home and I wanted new carpet. I…read morewas unable to get in to measure , so gave Michael the room sizes from the internet..he gave me a rough estimate and found carpet that was in stock..one week later I closed, I closed on Thursday, Michael came and measured on Thursday, and on Friday it was layed!! I WAS ABLE TO MOVE MY FURNITURE IN ON Monday..during a very stressful move (I came from out of state) Michael was a miracle, so empathetic to my situation, and pulled it off..Thankyou Michael..you are truly a huge asset to Carpet King

Needed help quickly and William S. came through with a great option for new carpet and was able to…read moreschedule install along with some minor repairs to another room within a week. Expert and great service. Highly recommend!