This location is conveniently located at the corner of Bathurst and Dundas across from the Toronto Western Hospital.
Since the renovations, this location is more appealing with updated decor and has plenty of seating area. The design of the lineup for ordering has been streamlined to make it more efficient and has been very effective.
The best part of this location is being a corner lot because the seating area by the windows is great for people watching at a major intersection if that's your thing. Definitely makes the coffee/tea breaks and mealtimes experience interesting.
I'm not a big fan of Timmy's because I'm not much of a coffee person, but occasionally I would order their steeped tea and hot chocolate. The food is definitely a hit or miss and at times you wonder if it's really food. I rarely order food here except on occasion, I would order their donuts and Timbits.
This afternoon, I stopped by for some Timbits and was not impressed with the service. Usually the service is fast and efficient with minimal friendliness depending on how busy it is at the time. There was only one person ahead of me with two cashiers, but for some reason it took a while for me to reach the counter.
I placed my order and said I'll be paying with my mobile app, for some reason the scanner didn't work and I said you can just punch in the number (while handing my phone over). Instead of entering my card number manually, the cashier left to get help. When the other person came she realized my Timbits order was not filled and filled it. Then, another person checked the register and realized that the original cashier didn't touch payment in order to scan my mobile app. How many people does it take to complete a transaction? Good thing it wasn't busy at that time.
The person who completed my transaction said to the cashier, "How long have you been working here? You didn't press payment, you should know this by now." The cashier just laughed. I was very patient throughout the mishap and thanked them for my Timbits and that was it, no thank you for my patience or visit from any of the staff. This was definitely not acceptable of customer service.
I know service can be bad at times when it's busy, but it wasn't busy during my visit. After my transaction was fully completed, there were only two other people in line. I'm sure this may be a one off, so it doesn't really bothered me, I managed to get my Timbits.
Overall, this is an absolutely convenient location and fact they're open 24 hours is definitely a bonus for my Timbits cravings every now and then. read more
