When you think of your local Tim Hortons, most expect a busy line up, friendly staff and a cozy atmosphere that makes you feel right at home. Unfortunately with our experience this was not the case.
Being on the road we had entered the drive-thru with very little cars, and had placed an order for 1 Ice-Cap, and 3 Chicken Crave-ables. The woman didn't let us even finish before brushing us off and telling us to drive ahead, without telling us our total price. When we pulled up she read our order as 1 Ice-Cap and 1 Chicken Crave-able (this is likely due to the fact she didn't listen to what we were saying at the speaker) and had us drive around and park to wait even with the short line behind us. It was understandable, having to wait when there's a mix up, but with no customers inside the building and you're only serving three or four cars in the drive-thru, you can assume the wait would have to be under twenty minutes for sandwiches with a simple recipe of chicken lettuce and sauce.
What the worst part is that one of the three sandwiches had a different sauce from the typical sweet orange sauce added (likely mayonnaise or something similar), and even had cheese, which was stringy and not even melted, still cold from a fridge or freezer. It was as unappetizing as a crave-able could get, and with the addition of a watery ice cap that was room temperature it left an unpleasant feeling with the Tim Hortons that is only a five minute drive away. Due to the rushed service, the lack of etiquette and quality, and the overall mix up with a simple order I will likely not be returning to this specific establishment and hope to find a better Tim Hortons in the area. read more