No joke... I go through this Drive Thru 3 - 5 times a week. The drive thru is worth 5 stars. Always very quick, always accurate, and always friendly. I pulled through at 2 am once to grab a cup of tea on my way home and the guy serving me told me to be safe as I was driving away. Maybe a little weird, but it was nice.
I've gone inside 3 times total now. It's never a great experience. Always slow, never very friendly. This morning was really the final straw for me and I will definitely stick to the drive thru. My window was frozen today, so I had no choice :(
First off... I walked in and immediately saw why the drive thru is so quick. There were 4 staff members at the drive thru window working on the orders. That left one person working the front. And he was helping a customer who had been given the wrong order.
I can be a pretty patient person (sometimes)... but not today. I stood at the front for far too long before he came over to take my order - then the order process itself was ridiculously painful. Very slow and incorrect. Once I paid, he moved over to make my coffee. When he handed it to me, he turned around to look at the toaster area and there was nobody there. He had to walk over to the drive thru area and ask someone to come make my bagel.
When I went to take a bite of my bagel all I could taste was garlic (I ordered a plain bagel with plain cream cheese). It wasn't that they used the wrong cream cheese... but the knife must have been covered in herb & garlic.
It really put me in a bad mood this morning. read more