I go to this Tim Hortons at least 3 to 4 times out of the week today I went to tip the young lady and found out that the employees are no longer allowed to accept I find that disgusting those guys are incredible. They are the perfect start to my day most days. I really believe that needs to reevaluate that policy. Those guys deserve their paycheck plus more. read more

This location is near work so I stop by to get some coffee. A little bit more expensive than McDonald's coffee but stronger, has more caffeine than McDonald's. I didn't get their donuts since I dont like Timbits. No complains read more

See all

This is a new spot for us. Over four visits we've had great success on all fronts. Just goes to show. The coffee has been up to par each visit as has the donuts, the Timbits and the sandwiches. Mrs. E reports an exceptional iced tea but they haven't any kettle chips. How we must endure. The personalities are pretty bland. Not rude or short, but not overly friendly. They are fast and accurate, which is the most important thing. The inside could do with a little clean up. Especially the restrooms. It's not very conveniently located for us, but maybe it is for you? 12/23 read more

Employees here are very unprofessional. I stopped to order a small decaf and cinnamon raisin bagel. The "young lady" with pink hair rudely replied "we ain't got no cinnamon raisin bagels". I repeated in her exact words what she said to me. She then responded "nawl we don't now drive off". Horrible, I will never spend my money at another Tim Hortons again. If I could give negative stars I would. read more

Eggs on my sandwich never fully cooked Bacon always raw. I specifically asked for crispy bacon only to get home and find my child with raw bacon on her sandwich. The men are lazy, the women who usually work the mornings are the best but really, I'm tired of this place! read more

I come here probably 2 times a month, this specific location in my area is the only one who sometimes gets my order right, but they never crisp their sandwiches long enough, never enough sauce, food always tastes dry, their Boston creams are always put on top of eachother in a bag so the chocolate comes off & they never ever make my coffee the way it's supposed to.. unless I pay an additional whipped topping & chocolate drizzle charge, which I pay anyways because I don't feel like waiting 12 minutes in line for them to mess it up! So if you are in a hurry and need some timmys, this location isn't trash, but if your drink has a specific needs like whipped topping, or any type of drizzle/syrup make sure you tell them at the order menu, and you will have to pay the additional cost but time is money, how much do you value yours? read more

Worst Tim hortons. They close at 8 but stop serving food at 6 pm? Ridiculous they only have coffee and drinks. You might as well close the store then read more

They stopped serving food 30min before closing and the drive through worker was rude!! Do better

I have to venture down Telegraph to pay my car note each month, and each time I try to find something edible and not overwhelmingly gag-inducing to eat for lunch. Unfortunately, my options are slim: the closest thing to "decent" I have found (before stopping at this Tim Hortons) was a Mr. Pita that had the same level of dust as the aftermath of Pompeii. Needless to say, my expectations were very low when I pulled into the drive-thru & ordered a bagel sandwich. As I pulled out of the drive thru, however, my spirits soared so high they nearly broke through the roof of my car & entered orbit. Not only was I given an impeccably made (definitely with love as an ingredient!) sandwich, but I was also given the BEST customer service, courtesy of the girl working on 6/20 at 12:30 pm. Kudos to this Tim Hortons, which seems to be the only outstanding food establishment in a five mile radius. read more

Tim Hortons - a bagel in a box - Cafes Near Me - Southfield, Michigan

Coffee, donut and a breakfast sandwich all went smoothly here at Tim's. I did ask for a couple of ice cubes in the coffee and she heard "ice coffee" so that was interesting. But not really worth sending back or complaining. read more

See all

Once again if you are not in a hurry and have nothing to do stop on by. It's 6:20 AM and I've been stuck the third vehicle from the serving window for 14 minutes. Speedy service does not exist at this store, AVOID at all costs read more

It's just a trend in Southfield... Super-slow service, regardless of whether you are in the drive-thru or go inside. The workers have 0% urgency when getting an order together. A simple bagel with butter turns into a 10-minute transaction. I used to work at a bagel shop. I know how long it takes to make a bagel with butter, create a drink order AND ring it up. I'd do it in less than four minutes. So I can absolutely say that the people at this Tim Hortons just suck. They get the order right, I guess, but isn't fast food supposed to be fast? read more

I've been coming here on and off for the past week or so, and this Tim Horton's is just okay. I remember when they came to Michigan, and it seemed like such a big deal at the time, but now it's not as much fun or as tasty as I remember. This locations a okay, but nothing spectacular. Service is fine, food is okay, but the muffins taste kinda bland. The bagels are good, as are the donuts, but the muffins just don't cut it. I'm a Dunkin Donuts girl, and was hoping that this Tim's would impress me with the food, but I can't really say that. I don't know if my tastes have changed, or if the food quality is just not what I thought it was, but overall, its a mediocre at best for the food and coffee itself. Decent menu selection, prices are fair, and they are open 24 hours, which I like. Will probably frequent here on the regular, only because it's easy in easy out. read more

I requested a caramel macchiato. I got warm sweet milk. when I called I got hung up on and a manager with just an initial Q. This Q, also claims she was the person who initially decided to hang up on me. Terrible. Terrible. Terrible. She never introduced herself and could barely hold a conversation with complete sentences. "That's what they call me". IF I could give no stars I would . read more

I've never had a problem at this location; I've been going for years. Friendly, fast, orders correct.

If I could give the spot zero stars, I would. I come here once every morning before I go to work and every single day it seems like I have to correct my order or call them to let them know they have missed something from my order. which is absolutely ridiculous to pay for something and not receive the full services. they get my order wrong at least twice a week. This is absolutely horrible. How much they switch employees and most employees are rude at this location. read more

a zero star would be better! i need to stop giving this place chances! workers are worst than zombie! They don't greet anyone they just stared at you with attitude! Jesus Lord just quit your job and go work somewhere that is not in customer services! read more

Its a basic Tim Horton, nothing special. It has a drive up and a decent eating area. On the West side of Telegraph, an out building in a strip. Stick with the coffee, Donuts and Timbits. They have limit breakfast, lunch sandwiches and soup. I stop in,waiting for my next sales call. Their dining area was clean enough, it wasn't very busy, but tables and a couple of comfy chairs by a fake fireplace and TV. I didn't need to use the restrooms, so I can't comment on them. If you like their coffee, order your double double and move on. read more

I'm giving this review solely based off the service that I received from one employee, her name is Hanna. She was awesome from start to finish. Totally professional, extremely accommodating. She had the largest brightest smile and made me feel good about spending my money. read more

Since they've closed the one nearest to my home I had no choice but to go to this location, and I'll never go back. The staff is rude as I think it was the manager who had taken my order, not sure. I could barely hear the lady talking on the mic so I had said nicely 'sorry I cannot hear you' and received the worst attitude. I ordered 2 combos and got charged for 3, I know that was my fault for not checking the receipt, but also had a watered down ice Capp, and both of my sandwiches were almost frozen I had to reheat WHICH ONE WAS FOR MY CHILD, it was so Disgusting I ended up just throwing away. It wasn't busy whatsoever so there was no excuse as to why it should've been cold. There's no excuse it should've been cold at all! I work in customer service as well and never would I ever act as the lady did. Just rude! read more

PLEASE, PLEASE, PLEASE AVOID THIS TH at ALL COST !!!!!! This Tim Hortons is filthy !!!!!! Luckily I went inside because i had to use the restroom. Everything was dirty and looked as if it hadn't been cleaned in forever. I was completely speechless. I wanted to ask for a refund but i was at a lost for words so i took my tainted hot chocolate, walked out and tossed it straight in the trash. I was looking around at everything in disgust and other customers saw me and was looking at me as if i were krazy. I couldn't believe they were just sitting there ij the filth like it was nothing. read more

This is a tale of two Timmy's. #1 was the best of Tim's, #2 was the near-worst of Tim's, #1 was the peak of freshness #2 was the nadir of staleness, #1 was the measure of chipper service #2 was the measure of appalling indifference, #1 was the reason for Timbits #2 was the reason for drive-offs (before paying*), #1 was the full range of stock #2 was the barren shelf of rejects, #1 has my steady business #2 has my ready scorn, #1 has everything going for it #2 has nothing going for it, I am going direct to delighful #1, #2 is going direct the other way... #1 is the Northwestern Highway Tim Horton's. #2 is the Telegraph Tim Horton's. Both are in Southfield. Both are worlds apart. read more

I needed caffeine to stay awake, as I driving I saw this place. Pulled into the parking lot and went in. The lady behind the counter greeted me with a pleasant smile. I ordered a x-large coffee with Canadian Maple Donut. I take my coffee black. Coffee: not as strong as Starbucks but it was pleasant. Donut: too sweet for my taste. I like the place,plus they also offer FREE WIFI unlike my hotel. I gave three stars for their coffee and friendly staff. read more

Should have read reviews first. The absolute slowest drive-thru of all the Tim Hortons I've ever been too and I have been to a lot! Couldn't get my coffee order right, it was only one, went inside to have it corrected and was met with rude staff, left and the coffee was still wrong. Trust me, get your coffee at a different location! read more

Popped my Tim Hortons cherry. I wasn't that impressed. Ordered the French Vanilla and the Cafe Mocha. They were a bit too sweet and I wish I knew to tell them no whip cream. The lids on the drinks were so McDonalds. I would love to come back and try their food items. I heard good things. read more

Drive thru service always fast. Not the friendliest but, everyone isn't a morning person. LOL!

I hate to give any tin hortons a bad review, still. Store was clean on the plus but service was sub par and very slow for a morning rush. I made a simple order and it came to a higher than expected price. I was found out this was because she doubled my order. I told them but was then put in that strange situation where i know they throw it away. So I just kept in this situation they should automatically refund. Rather then shame me into buying things I didn't order. That's what i felt in front of the que while i explained the situation. Pure shame as I was belittled for even thinking of getting a refund. read more

This is the worst Tim hortons ever. They never have anything done in the morning. And the coffee taste like water.

I'm very saddened by this experience. I came from out of town and look forward to going to Tim Horton's every time I come to town. We decided to try this location because the one on 8 mile closed. When giving our order at the drive thru, the worker was very rude. Her attitude was not pleasant at all. When I got to the window, she was still very rude, then the manager came to the window and I asked for their names and explained that she was kinda rude but it didn't seem to phase any of them. We left and I realized that they forgot a donut so I had to turn around and go inside. When I went inside, I explained to the manager again how they are not pleasant and how I feel that negative energy. She said "oh it's hot in here". So the reason for their attitude is that it's hot. Wow, what a way to run an establishment. No apology or anything. read more

This was my first time at this Tim Hortons and there wasn't anything special about it. I ordered a sausage, egg and cheese on English muffin and a hash brown. The sandwich was decent (the sausage kinda tasted off) but the hash brown was slightly hard and tasted as if it has been sitting out for a few hours. Food wise I would give it a 3 but the service was quick and the staff was friendly so I'm bumping it up to a 4. Also the drive thru was quicker than I expected, so if your looking for something quick to eat or getting your daily coffee fix, I wouldn't mind coming here again. read more

This location has to be one of Tim Horton's worst, as it relates to customer service. The manager, Sandy, couldn't or should I say wouldn't look me in the eye as I was trying to explain a situation to her. Maybe it's me, not her. Maybe that's what managers are suppose to do, make you feel like you don't matter and that the employees are friends and customers come last. Maybe, just maybe because she works with them everyday and has to face them, they matter more. If this is the case, it's a sad one. If you are looking just for a fresh cup of coffee or donut and nothing more, than your good to go. If you don't believe me, check out the other reviews. ONLY "one" is favorable. Sad. read more

Just left from there. Stopped in on my way to visit my sister-in-law at St Joseph Hospital. Figured I'd grab everyone some java. Asked if I could get a Take 12 and the woman said usually you have to call in ahead for those. I said ok...well how long would one take? And she said about an hour. Needless to say I left and drove 2 miles to the next Tim Hortons on Northwestern Highway and 12 mile. Done in 5 min. No call in needed. read more

This is my new favorite Tim Horton's even though you can tell they need more help in the afternoons! They still rock though just hope they hire a few more employees read more

I like this Tim Hortons. I go there several times a month on my way into my Southfield office. The ladies at the window are always very polite and smiling. The location is good and the food is what I expect it to be. read more

Let me start by saying I was taken aback when I saw the plethora of poor reviews for this location. When I first walked into this Tim Horton's , the line was long. I was met with immediate apologies and very fast service. I can't say much about the quality because all I got was a black coffee, but that was delicious as usual from the brand. It seemed as if there was something in the air making everyone inside happy, almost a Utopian type vibe if you will. I can't say enough good things about this place. The coffee, the atmosphere, everything was flawless. I'd recommend to anyone. read more

Won't be back. Waited 15 minutes just for someone to get on the mic, with only two cars in front of me, at mid day. Once I did get someone, she absolutely was incompetent. I placed two meal combo orders (nothing special) and it took another 5 minutes. After arriving at the payment window and waiting for another 5 minutes with no interaction from your employees, I left. Never coming back to this location. Waste of my f*cking time. read more

Horrible service, they are always running out of items! Don't go through drive thru, you'll be in line forever. Don't waste your time.

Today I came in an ordered a #7 which is supposed to be a English muffin, egg white, swiss cheese, turkey sausage and spinach. I got a regular egg and I don't even know if it was pork or or turkey sausage, and cheddar cheese. I don't and can't have pork for dietary reasons and it makes me sick when I have too much pork. This restaurant needs to improve with getting orders right or I won't come here at all! read more

I had crapy service the lady didnt know how to ring up my order my food was wrong and lukewarm and my coffee had wayyy too much cream don't know if I'll be back or not read more

This is the worst Tim hortons in Michigan. They never have anything!!!! Worse customer service in history!!!!!! I've came to this one on numerous of occasions and they were out of basic stuff. read more