Terrible customer service. The lady at the drive thru was so rude and argumentative I just left. Not worth supporting this place!

Young lady that waited on us in drive thru was very nice, alerting me at the window that "Your decaf will be a little longer because we're brewing a fresh pot for you." Even so, our entire transaction took probably 5 minutes from greeting to driving away happy! read more

I'm reaching out to report an issue with my recent visit. After receiving the wrong order in the drive-thru, I went inside to have it corrected. Unfortunately, the staff I interacted with were noticeably rude and dismissive. When I later called to speak with a manager, the response I received was equally unprofessional -- they treated the situation as if it were a joke and asked what I expected them to do about it. I'm not requesting anything unreasonable; I simply expected respectful service and a proper resolution to the store's mistake. I wanted to bring this to your attention because the conduct I experienced fell far below basic customer service standards. read more

When we got to window to pay. The girl with birth marks said" he's a newbie" he charged you wrong. Way to go lady. Embarrass the new employee in front of customers. You need training on how to handle these situations. Without pointing fingers read more

Service was kind and quick. Ambience was great for studying and lounging. Had great coffee and a variety of meals and snacks.

Service was good, donuts were great, coffee was good but the hot chocolate was like colored hot water. Not chocolate flavor at all. I ordered a large and felt like they didn't put any mix in it at all. For $3+ I felt very cheated. After this experience I recall several years ago having the same issue with another Tim hortons. Maybe you need to rethink your hot chocolate recipe or retrain on making a large one. Much disappointment with this item!!!! read more

Asked for two cups of water. Was charged a dollar a piece. When I told the staff member serving me that the reason I didn't buy a real drink was because I can't afford it she said sorry. I asked her to let the manager know that there are people that cannot afford to pay a dollar for water out of a tap. When I saw her talking to the manager, the manager shrugged her shoulders and went back into the back. Shitty company. Shitty managers. I've worked in customer service in the food industry for over 20 years. It basically costs nothing for them to make a pop let alone a cup of water. Completely disgusted. read more

All that I have heard about while we were in town was how "Tim Horton's is the next best thing to Starbucks and Dunkin". Well, in my opinion it is the next best thing for a garbage can, because that is exactly where my "Bieber Remix" French vanilla cold brew coffee went. It was beyond disgusting! Asked for additional sugar, and after first sip, you could tell none was even added! Poured my own sugar in and still not any better! Honestly couldn't even taste the French vanilla! And top things off, my husband's " HOT" coffee wasn't even Luke warm! Customer service was honestly none existing to say the least! It seemed like we were bothering them when we walked into the store! No one even greeted us when we walked in and 3 employees walked by us while we were standing next to the " bakery" section. "Bakery" section, more like the leak of one, only had 8 items to select from at 10:00am! Good thing there was a Dunkin' 2 miles down the road so I could get a great iced coffee! read more

Would give 0 stars if possible. Went to get my usual ice cap with an extra shot in a separate cup. Just moved here from TX not too long ago and had my first, horrible, rude experience with the assistant manager. I said my order 3 times, on the third time she said her headset wasn't on, then I said it a 4th time and she said she wasn't paying attention and to say it again, the 5th time, I said it louder and the assistant manager yelled "why are you yelling" and it immediately went negative from there. I tried to explain I was just trying to make it where she heard me. So I said never mind, as I was leaving I stopped at the window to get the name of who took my order, it was the ASSISTANT MANAGER. With 3-4 people around her at the window. She very passive aggressively said her name was Nicole and she was the assistant manager. We left, went and got coffee at Starbucks since the customer service was better. Reached out to HR and the store owner as well. Don't go to the Pine Grove Ave if you want a good coffee as the assistant manager doesn't even have the common sense to put the head set on, when taking orders at the drive thru. Embarrassing and making it a point to let people know about the management there. I hope they get better management in the immediate future. read more

Tim Hortons - Tim hortons Pine Grove Ave. - Bakeries Near Me - Port Huron, Michigan

I can see poor service or wrong orders once in a while, but with this Tim Hortons! WOW! Every time... I live close by and this TH never used to be this bad! I get it "short staffed" and supply issues, but with very simple orders for example 2 med coffees 2 cream (pretty much the usual for me), gets messed up every time! I'd blame the employees, although this truly is a management issue! Wish there was a negative star rating... read more

I really like Tim Hortons but was greatly disappointed when I found out this location didn't have any of the Butter Tarts distinctive to this chain, sort of like a pecan pie without any pecans, just the filling. What I did get was some potato bacon soup, a chicken salad sandwich, Sun chips, a Boston creme donut and small decaf coffee. Their coffee is the best. The donut was good, but not heavenly. The salad tasted good but like the chicken came out of a can. The soup was good, but not as good as homemade. Altogether my bill was $9, which kind is shocked me since it was a fast food place. read more

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I love Coffee and Tim Hortons does not disappoint. They have great soup and other lunch items I have not tried. I mostly Go for the coffee and the good news is .....they know coffee. They offer both hot and cold selections in a variety of sizes. Ask questions the staff loves to answer about add on syrups and differences between the variety of choices. read more

Oh how the mighty have fallen. What was once the best Tim Horton's in the area has quickly fallen to sub-par at best. Today, though the window was fast I get home to find my "assortment" of TimBits was just 3 favors - even after asking for a variety. Prices are reasonable but make sure to specifically ask for what you want or you'll be disappointed. read more

Tim Hortons - Well - this sure isn't a variety... - Bakeries Near Me - Port Huron, Michigan

The best Tim Hortons in the world. Keep up the good work people. Pro tip...skip the iced donuts and go for the old fashioned glazed.. read more

No one greets you or informs people of where to line up to order, instead employees look at you then glance furtively away. I thought I'd save time by going here instead of a sit down cafe, big mistake! read more

I give them an O rating because they like to hire people who don't know how to mix things and would rather people waste their money and then act like it's a big inconvenienced tester a coffee before they give it to the customer. Their customer service sucks They need to find new workers and stop wasting peoples money on shitty ass coffee. Because they don't know how to store anything they just hand you the stuff and expect you to drink the cream last. read more

Number One, I love Tim Hortons. I go there every day. (More than 300 visit a year). This is my favorite Tim's. Unlike an other review I, I find the staff is friendly and very helpful. They great you and thank you when you leave I all most always go into the store so I can't comment on drive in. This is my favorite store and I will go back tomorrow. read more

Worst customer service experience managers totally unprofessional food was also cold and not prepared right and let they couldn't make half of what I order because they were missing the product to make it like always! read more

It's always difficult to rate chains. For Tim hortons I find that most people have extreme reactions. There's the naysayers (those that gave this place two stars) and the fanatics (those that have their weddings in these places). I'm solidly in the middle. Tim Hortons is a cheap and affordable place to get coffee and simple breakfast food. It's Also a good place to meet for conversations. There will always be better places with more personality but this is never a bad choice among the chains. Hit this one if you are headed north. If headed south there is another just a few blocks away read more

Almost every time I go to this Tim Hortons and order a medium drink they give me a small. I also get iced coffee and there's always like 2 ice cubes in the whole drink. Unless you want to pay medium price for a small drink I would go to a different location. A lot of the staff doesn't seem to know what they're doing and some of them are very rude as well read more

I don't know if this is a corporate mandate, but the chick at the counter was asking everyone if they wanted sleeves with their coffee. As I sat eating my decent cranberry bran muffin, with a hot coffee with a (highly suggested) shot of chocolate mint, I watched other customers ponder the question of a sleeve for their coffee. Were they worthy enough to get a sleeve? Would their hand burn if they declined? Next is the new drink menu allowing the common folk decide if they want an espresso or a latte. I bet 80% of america does not know the difference, let alone 90% does not know the difference between a latte and cappucino. Confused people were returning their espressos thinking they were getting a mocha. Shame on corporate Tim Hortons for putting such pressure on the simple American. In the end, muffin was ok, coffee was decent, and service was just plain akward. read more

No rating the customer service and staff are rude. On the door you advertise vaccinated or not vaccinated wear a mask no mask no service.. well my service sorry but I'm Not vaccinated nor I cannot medically wear a darn mask but the minute all your employees start screaming at me not even yet closed the door and your yelling demanding wear a mask or I'm not serving you well then guess what walk right back out. If you are going to yell at people and scream as employees and as a manager cause some one to have a health issue seriously I would not be having your restaurant open more shut down. There was no need to yell at me and stand at the back counter scream and treat me like that. Also some of your current customers had to tell the employees don't be treating people like that and fuck off. Pretty sad when you have all staff of employees and managers doing unprofessional things like that. If you had kindly done tell me sure might have just said ok thanks have a nice day and walked out but don't ever ever treat anyone like that. You have no idea what kind of health issues people have. My hope is that this certain Tim Hortons shuts down in the future. You employees want customers to be patient and give you a break but there was no need for that all you screaming and yelling. I hadn't even finished getting inside. You don't deserve anything but minimum wages careless idiots run this establishment read more

Tim Hortons - i am not vaccinated by choice and that's my right - Bakeries Near Me - Port Huron, Michigan

Every time I come to this Tim Hortons there is a negative vibe spewing from every face of every employee. There is No "good mornings", No " Thank you have a nice day". If you want fast service for below average food and crap attitudes from employees that have no personality.... eat here!! Only reason I'm eating here right now is because I have a gift card... and I'm hungry! Good morning!! And Have a great day everyone! read more

So I came back. Two days in a row. Yesterday because I wanted a hot chocolate with a shot of espresso, and today because I was given a Valentine's Day gift card for $5. This one is closest to my house. Both days, my order was wrong. I ordered the same both days: a hot chocolate with a shot of espresso and a chocolate dip doughnut since they don't do peanut doughnuts anymore. Yesterday I got a honey dip doughnut. Today, the doughnut was right but I had a half hot chocolate half coffee (or a lot of extra espresso because it tasted more like coffee than hot chocolate. It may seem picky, but I don't like a strong coffee taste (just a splash). Also, when going through drive thru (which from what I am gathering is still the only option as of now), the people are not the best in the window. When they confirm your order, they only say the price (no thank you, please pull forward) and the tone seems rushed. When I get the order, I initiate the thank you. As a customer service rep for years, the store employee should initiate that as for friendly service. Plus, they are out of printer paper so I couldn't get my order number to send the corporate review. You can look at my history and see I have more 4 and 5 star reviews than 1,2, or 3 stars, so I am open to honest feedback. Honestly, this store needs to be retrained, and if they are out of things, I see that as a franchisee responsibility. We can blame COVID all day, but customer service should be on point, and I have not had that from this location in at least 3 years. I don't see myself going back soon, even though it is the most convenient location. I get better service down the road or at 24th Street than I do here. Had the order been right, it likely would've been more of a 3 star. To get to a 4, I would expect at least more courtesy in the window. They aren't rude, but they aren't welcoming either. read more

IDK .... I hope someone at the Tim Hortons Corp. Office gets around to reading this ....... I DO NOT BLAME this individual location ........... But Tim Hortons overall has gone downhill ... and I mean DOWN- FREAK-N- HILL!!! Their coffee used to be awesome, something I would leave the office in the middle of the day to go get.... it has become undrinkable (and I am not a coffee snob either) ...... it's just not very good ..... I recently went to Tim Hortons to get a "Nutty Doughnut" ... was informed they do not even sell those???? WTH??? YOUR A FLIPP-N BAKE SHOP!!!! what kinda Bake Shop would not have a nutty Doughnut??? WOW !!! .... SO THEN ... I said how about a couple of chocolate chip cookies .... NOPE ... don't sell those either???!!!! What in the "flipp-n Hell" ??? Tim Hortons is a Bake Shop??!! A BAKE SHOP!!!!!!!!!!!! ..... I heard that Burger King Bought the U.S. Tim Hortons and it seems to me that about when the place started a drastic decline .......I am writing off this JOKE of a place ........ Hope it changes back to its older version. read more

Is it possible that a place is worse than Dunkin' Donuts? Yes. I went to Tim Horton's for the first time and I wasn't very impressed. I had the worst iced coffee/mocha in my entire life. It tasted like dirty water. Disgusting. The food was so-so, but Dunkin' Donuts has a bigger menu and food had "flavor". My breakfast sandwich at Tim Horton's tasted like cardboard. Not impressed. I recommend McDonald's. At least they have greasy goodness known as McGriddles. read more

So I've been here a couple times... Generally just for coffee, maybe a bagel and occasionally a sandwich. This crew is fast and even with a lineup, I'm usually thru in less than 10 minutes. read more

Awful coffee. Awful customer service. Only way people like this place is if they get an "iced Capp" which isn't real coffee. If you like REAL coffee... Don't go here!! read more

I really like Tim Hortons, but this location left me with a sour taste in my mouth. I order the grilled cheese panini with a cup of soup while my husband ordered a barbecue chicken one with a regular size soup. The gal at the register didn't hear me and asked if I asked for the regular, instead of objecting I just went ahead and got the regular. I noticed upon walking in that there were flies everywhere, the floor looked like it hasn't been swept in a day or two, and on top of it, one barista was slamming doors shut and obviously appeared frustrated. I work in food, I can sympathize it's tough... Then I got my food, ugh, a sorry excuse for a grilled cheese. Not only that, but my husbands food wasn't what he ordered and when he went to let someone know and she replied, "She was busy." Okay, that's fine, but you don't just retort that to a customer.. She made him a new one, but I honestly didn't finish my food. I'll post a photo of my sandwich. I won't be back to this location, sorry. read more

Tim Hortons - A wad of craft cheese not melted on panini bread. - Bakeries Near Me - Port Huron, Michigan

What's the point of advertising breakfast at 5:30am if you're not serving it, or a thought, let people know when they pull up that you HAVE NO FOOD read more

Just left the drive thru. The girl sounded very unprofessional when we placed our order. When we got to the window she had her phone stuck in her shirt with rap music playing. She never looked at us. Always kept her eyes above the window. Experienced better...... read more

Canada's most popular coffee chain. Provides quick, mediocre coffee, sweets and sandwiches to the masses. Lost some points for having left an un identified bottle of, what I assumed was, a cleaner in the washroom. read more

I stopped in for a quick cup of coffee to go. Both employees looked right at me and neither of them said a word to me. No "Hi, welcome to Tim Hortons, I'll be right with you," or anything. Just blank stares while they slowly finished their mundane tasks. Having worked in the service industry to pay my way through college, I know that this is totally unacceptable. If I'm ever passing that way again, I'll get my coffee elsewhere. read more

The manger in the morning should be fired he lacks the necessary customer service skills! I've work in multiple restaurants and have over 20 years experience in the industry from serving to managing. My wife and I ordered breakfast a few months ago and her sandwich was missing the egg I told the manger we didn't want another that it was fine I was just letting him know started to walked away he started talking insinuating I want a breakfast sandwich for free because I didn't come up and show him when he should have came out to us when I first told him not to mention I already told him we didn't want another one! So fast forward to today I just left the store same manger same person making the sandwiches and she messed up making them again she put my sausage on my wife's sandwich so I walked back up to the counter to show the manger this time he grabs the sandwich doesn't apologize tells her to make another one so I go sit down and the crew and the manger most not of thought I could hear them but they started talking about my wife and I saying rude things and again insinuating that I took the sausage off my sandwich it was so unprofessional the whole morning staff that was standing there making comments should be fired along with the manager! Never go to this place drive to another one! read more

They are always out of something every time I go there for example today they were out of eggs and the lady talking through the speaker had major attitude. It's always the same thing whenever we go through so avoid it if you can. read more

Every time i go i get the same thing and every time they dont have what is needed to make it. You see what you dont have so make more. Im tired of waiting and no apologies for the inconvenience read more

First and last time at this Tim Hortons location. We got 2 chocolate glazed donuts, this was after they were out of our first 2 choices. Rude service. It felt like it inconvenient them to actually wait on us. The place was empty, that should've been my first clue. read more

Tim hortons is one of my favorite coffee spots for a behalf and a coffee.... but this particular establishment absolutely stinks I order the same thing every time and pay a different price every time not just the different between two numbers but a completely new number every single time within a two dollar range not to mention I've had to peel off and throw away any tomatoes do to them being old and rotten..... idk how a coffe price can change every day. But today there was like ten employees and still I was trapped in the drive through with no way to make it out to reach work on time read more

Went at 1145 and when I tried to order a bagel I was told they stop serving food at 10 pm. Why would you be open 24 hrs if you aren't going to be serving food to go with drinks? This was even on Thanksgiving so people wouuld be heading home from their Black Friday shopping. Again, what's the point of being open 24 hrs? read more

the worst Tim hortons I have ever been too like I told them to make my bagel toasted and cream cheese but they didn't toast the bagel and the chai was bland with no sugar and literally water never even visit this trash place read more