We will not return to this Culver's because of the crappy service we received today. It's a shame because the food is usually very good. We went to the second drive thru line for credit only. A young man was taking orders and repeating them into his headset. I ordered a chicken garden salad and a chili supreme and a diet root beer with ice. He repeated it all into his headset. My husband ordered a single butter burger with lettuce, tomato, ketchup and onion. He had to repeat the toppings 2 or 3 times and I heard the worker repeat it correctly into the headset. Ordered it as a basket with fries and Diet Pepsi and also an extra side of chili, and a chicken tender kids meal. Everything was repeated. We paid, did not receive a receipt to check our order, and were told to go park and wait. It took over 15 minutes to get our food, we were missing the diet root beer and the extra chili. The lady who brought out our order looked at our receipt and said they never charged us for those two items. I explained that we ordered them, and I heard him say it into his headset. She said yeah sometimes it's hard to hear when they're doing that. She said there is nothing she can do about it since they didn't charge us for the two items. I said this is crap! We have waited a long time for our food and parts are missing! She again explained since we didn't pay for them she can't do anything, but can have her manager come speak to us. I said yes. Manager comes out with the chili and an attitude, tells us look he is giving us the chili THIS time but since we didn't pay for it in the future he won't do this again, I said we are still missing our diet root beer and he tries saying well we didn't pay for it. I said I heard him say it into the headset and maybe they shouldn't be doing two lines if they have issues like this! He said they haven't had an issue all day (insinuating that we are the problem). He said he will bring me my drink but this won't happen again, that we should have to go through the drive thru all over again. The worst experience I have ever had at a restaurant. He never apologized for the mix up, pretty much accused us of trying to just get free stuff, you guys lost our business for good. Oh, and the icing on the cake, my husband's burger that he ordered with lettuce, tomato, ketchup and onion, came with onion, pickle, ketchup, mustard. Screw this place. read more