Orleans seems to have an abundance of Tim Hortons locations that don't quite pass the muster, IMO. This one located inside the Esso gas station and Circle K convenience store is one of those. But fear not, Tim Hortons are ubiquitous in Orleans. Don't like a location? Literally you can drive for less than 5 minutes and you'll find other location, lol. Anyway, I made the mistake of visiting this location.
My mom had some Tim Hortons reward points on her phone app that were expiring soon, so while I was visiting, she asked if I could buy some stuff for her and also redeem some points. I love doing things for my mom, so off I went. The Tim Hortons closest to my parents' house was closed due to "staffing issues" (it has since closed down permanently) so I drove to the next closest one and the drive thru line was epic, so then drove to this one.
I ordered a Regular Roast Beef and Cheddar Sandwich (this was the one my mom wanted to redeem 220 points for) and 2 Chicken Bacon Ranch Wraps (my mom had an offer on the app buy one get one free. The regular price is $6.39 each). I don't like that this drive thru does not have a screen that shows you what your order is like other locations have. If they did, I would have seen that they punched in my order wrong!
So I drive up to the window and scan my mom's phone app. The guys says the total is $10 something. Now we pay a lot of taxes here, but no way that a pre-tax amount of $6.39 ends up being $10 something. I asked the guy if that was right because I get one for free on points and the other is free with the app offer. He looks at his monitor and says that I got one free and $2 off one, and regular price for one. I said it should be 2 for free. He said you can't use 2 offers at once. I said I'm using one offer and redeeming one reward, this is allowed and I do it all the time. He couldn't explain why it was ringing through the way it was. The lineup behind me was starting to pile up and it was only a few bucks and the poor guy didn't know what to do, so I was like ok whatever, I paid for it, got my food and drove off.
It was only after the fact that I realize what happened. They gave me a Roast Beef Cravable instead of a Regular Roast Beef and Cheddar Sandwich. The Cravable is a mini sandwich. So what happened is they charged me for one of the Chicken wraps, the other one I got for free in exchange for my mom's 220 reward points and they charged me for the Cravable, but for some reason I got $2 off the Cravable. My mom's buy one get one free (BOGO) app offer was not claimed, as it remained on her app (they usually disappear once they are used). So it was a total waste of 220 points, because she had the BOGO offer and I had to pay for the Cravable mini sandwich (although I got a $2 discount). I'm not a happy camper.
I get it, people make mistakes, but on top of all that the bread on the Cravable was burnt around the edges, and the wraps were so poorly wrapped (too loose) and for some reason totally stuck to the inside of the cardboard holder it was in. I had difficulty removing it from the holder for pictures and the wrap ripped.
I should have gone to the one on Tenth Line and Brian Coburn. Or the one on St. Joseph across from Place d'Orleans mall. No shortage of choices. I just made the wrong one :( read more