You know what? I still love the food and the coffee at Tim Horton's - pretty much at any of their locations. For the food alone, they would garner more than 2 stars, but specifically at this location, I have to drop it down 1 star - based on the service alone.
This is 2 days after the event, and I'm still thinking about it! :-( Not good!
For one thing, I have not won a thing in "roll up the rim"! NOT A THING! "A prize for every Canadian"? I saw that advert near home last week! HUH! I haven't even won a free coffee - never mind the cars and other fancy things they're giving away!
Meanwhile I am not so happy with the service in particular at Tim Horton's lately, and unfortunately I am picking on this specific outlet. It seems I can never win!
See, although the phrase "double double" has been coined because of how most Canadians drink their coffee, I am not among those who ever uses that phrase, as I have been drinking my coffee with "NO SUGAR" but double MILK for many years now. This seems to baffle the staff! If I say "double milk only", they add a single sugar. If I say "double milk, no sugar", they don't hear the "no sugar" part, and I get a sweet coffee. YUCK! The staff complains that if they hear "sugar" they add it, but if I don't specify NO sugar, they add it anyway! Either way, it's a long-winded unhappy conversation about the pros and cons of adding sugar! Like everyone else, I just want to get in and get out with a great coffee done right! And it doesn't seem to matter what age or sex the server is, as this has happened so many times, no matter how old or what gender the server is. It makes me wonder if drinking coffee without sugar is weird? It hasn't been unusual to me for so long that I don't even think about it any more! The only thing weird to me has been the taste of coffee with sugar in it! There are so many other sweet beverages out there that a customer can get their fill of!
Is the staff of Tim Hortons generally on a sugar high?? What gives?! read more