A great little spot for a late night snack! We came here for juice and ended up ordering half the…read moremenu ! Their juices are fresh and flavourful, we tried the lemon mint, mango, and an orange strawberry one all were great! The crepes were chocolaty and great. But their paninis were super! It took us back home with their flavours.. their Bastrami is a must if you visit! Owner and staff were all very nice

Rude and snotty service at the Starbucks on Bank street in Ottawa. The woman gave me an attitude…read moreand I tipped her a generous tip. I am not going to support a business who treats their paying customers like trash and don't even thank them for a tip!!!!

I had such a great experience at this location. My barista was so nice and friendly. I found out he…read morewas is from Mississauga and going to school in Ottawa... The machine wasn't working very well that day so it took a few mins to pay, but my barista offered the drink for free if it didn't go through. But I said it's okay it will work and it did :) ... I tried the BLOSSOMING ROSE TEA LATTE it was delicious!!

They seem to be more interested in catering to people who are there to look and feel important by…read moreworking on their laptops. No effort is made by the staff to remind customers to purchase something at least every 30 minutes, so people sit there for hours on end without ordering anything and tying up table space.

Oops! No sanitizer. Cavalier staff. Bathrooms in use? Both for 15 minutes? My out of town brother…read moreis unimpressed.

The last two vacations that I've spent in Ottawa, I tend to find a Starbucks that ends up being my…read morecafe for my entire stay. For this trip, it was this Starbucks that was a three-minute drive from my hotel. Here's a first. I woke up staring at my go-to cafe from my room. It kept calling me for an icy cold tea every day. It was hot and humid for much of my stay. I dropped by a total of ten times. You'd think that staff would crack and do something horrible, which would end up in my review, right? Nope. Ten visits. Ten consistent levels of service with excellent drinks. I ordered food one time and it was a stellar experience. All visits consisted of hitting the drive-thru. It's located in a plaza, across from Best Buy, with a Canadian Tire nearby. Except for my first visit, I ordered drinks and food through the Starbucks app. This cafe never ran out of any drink or food item that I wanted. Staff were always friendly and nice. They never messed up my order. It was insane! Here's where staff shine. I find that whenever I place an order through the app, get to the drive-thru to indicate that I have a mobile app, and get to the window, staff think that I need to pay for my order. In other words, they lose me in the order sequence and are only keeping track of regular, non-app orders. My local Starbucks does it often. A barista will say, "That'll be $9.14." I'll say, "No, it won't be. I'm not paying again. I have a mobile app order." This cafe, when you indicate that you are here to pick up a mobile app, will acknowledge you. The staffer will proceed to print out a sticker indicating that you have arrived and stick it on your drink or whatever you have ordered. When you approach the window, staff won't and can't mess up your order because your items are in the correct sequence with orders from other folks. One word: brilliant! I don't care if you are killing an extra tree to add a second sticker on orders. You are providing a high level of customer service and order accuracy that I love. Starbucks locations in the greater Toronto area could learn a ton from this store alone. They need more staff like the folks that you find at this cafe. My drinks tasted great and hit the spot. They were cold and refreshing. I redeemed my birthday drink at this location. I got a grande chocolate cream cold brew with sugar-free vanilla syrup. It was heavenly! I loved it so much that it went down the hatch in five minutes. I still dream about how creamy it was with the perfect amount of chocolate flavour. On my final full day in Ottawa, I saw potato, cheddar, and chives bakes on the menu. I had to get them a try. They were delicious. I loved how savoury the cheese worked with the chives. The potato cubes provided a nice contrast. So good! I am going through withdrawal symptoms. I miss the great service that staff dished out here. The closest level of customer service that I get these days at a Starbucks in the GTA is the one by my workplace. My local Starbucks by my home sucks and I haven't been there for a couple of weeks now. I'm afraid to go back to mediocrity. For all the low ratings here, I feel that the stated beefs are incredibly minor compared to what I have experienced at various Starbucks over the years. You get none of that nonsense at this and I'm so thankful! The lineup at the drive-thru does get busier on weekends. The lineup moves fast, though. Staff apologize for the wait. It's all good because I'm ridiculously patient and I was in vacation mode. I loved this cafe by my hotel. When I return to this area again, I will be back here for my iced tea fix and likely more. (237)

Since some locations have been closed I go to this one and workers are great but they don't keep it…read moreclean, there's always loitering around the drive thru and management doesn't seem to care.

I really am happy to see a nice seating area for a fatayer place.. there are so many in Ottawa but…read morenone have put such an effort in the decor and seating area.. here you can also find fresh orange juice tea and coffee.. lovely for a breakfast spot.. yet the fatayer were a little thick and the zatar they need to find better quality :) we didn't venture in the other flavours maybe next time.. but their eggs pie dough was very nice and krispy we loved this one. Staff were super friendly and nice ..

Easily one of the best Mediterranean pies in the Ottawa region. Bread is fluffy, and the…read moreingredients in the filling are high quality. Friendly service. Cozy ambiance with modern decor if you choose to eat in, which we did for the baklava and coffee. Pies were taken home.

This Starbucks cafe is located inside the Indigo store. Four years ago, I was here when the Indigo…read morewas a Chapters. I was thrilled to see this cafe still kicking around. The Starbucks at my local Chapters did not survive during the pandemic. It's sad seeing it empty every time I go to get my Chapters fix. I like that when Indigo closes, you still have access to this cafe. It has a separate entrance. Naturally, you can also access the cafe by going through Indigo's main doors. When you walk through the Indigo doors, Starbucks is on the right. There wasn't a lineup when I got there. I ordered a grande iced peach green tea. The barista was cheerful and nice. I had my Starbucks barcode associated with my card scanned. It didn't take long for my drink to be ready. I thanked her and drank my drink as I perused Indigo. I wasn't sure if I could sip and shop around. No one said that I couldn't, so there's the answer. I loved my drink. It was yummy and hit the spot on a hot summer day. It helps that this store is nicely air-conditioned for folks like me who need relief from hot, humid conditions. It was great finally dropping by this cafe. I hope that it continues to exist and thrive. (269)

This chapters is conveniently located at south keys inside the chapters. If you want to get a table…read moreget there as early as you can because its ALWAYS busy. Be ready to wait for a while for the drink because this is one of the only locations for this areas that is in a convenient location. I recommend also ordering on the app if you can to avoid as much line up as possible. The barista's here are great and if you're confused on what to order they don't pressure you to go fast and order just to get to the next person.

The service was OK; but it didn't seem like the staff cared all that much about anything, there was…read morea lack of care. The London fog was OK but nothing special. The staff didn't know why they had a cream earl grey; however, I liked their presentation of the loose leaf tea

This places gets busy around lunch time! The food and coffee seemed reasonably priced. I got a…read moremedium roast drip coffee, which was about $3.

The coffee was amazing- I got an iced caramel corretto which had the perfect sugar to coffee ratio;…read morethe chocolatine was decadent and warm, and the lady who took our order was extremely sweet and nice so the service was awesome. The shop itself is clean and quiet, very cozy in the mornings. Great for a quick coffee break!

Great place. We had a quick stop at this Second Cup when we ran into some trouble with our…read moreaccommodation. Went for two of the smoothies, banana bread, and a croissant. Smoothies were great and the food was good as well. Quite a peaceful place. Plenty of seating space and good environment overall. The lady at the counter was friendly. Overall, a nice place to be.