100% Dysfunctional! First time and it will be our last - it was not that crowded but our bagel and cream cheese took 20 min - I really wanted an egg sandwich but the gal told me it would take 30min While waiting a lady came back in with her coffees that were not correct and than a bit later another lady came back with her egg sandwich saying that was wrong - I give it 0 stars but this app won't allow for anything less than 1 - be warned go to Starbucks up the road read more

Service was great. Food not so much. Breakfast bagel nasty. Hash brown cold and droopy. Terrible, will not return.

Manager at the register was on another plant. The cook was talking about being hung over from last night. And the other 10 employees were just wondering around. It was 10:30am Sunday morning. Place was a mess only one clean table. The tables that were wiped had a flood of dirty water stains. It was gross. This is close to the the other fast food places that were packed. I mean wrapped around the building packed. What a waste. Never again. This place is raged "That's a Bad Tim Hortons" fire that manager please Let's not forget the comment from the manager "get rid of all the U of M "Michigan" boxes because I hate them. I want everyone to get Michigan State" this lady is trash and should not be working here. read more

Seriously, it's like the land of the grumpy angry old people. We walked in and it was dirty. No one greeted us. When they did they were like.... What do you want. Ordered and I asked if they had sugar free for the coffee as an option. She looked at my and said this is a bakery.. OK then. 20 minutes later for 2 ices coffees we were out of there. Wow... Management you need some help. read more

Skip this location unless you are paying cash. This all started 12/8/21 and of of today still nothing. Over 2 months later this owner is MIA. I placed a online order and when I went to get it they were out of all Tim bits. Things happen and my foster kids were disappointed but it is what it is. They asked to go to the bakery to get cookies instead so we did. My issue is the store told me they were unable to refund my purchase because corporate had to do it. They said to call the number on the app and explain what happened and they would refund me. I said ok and left. I called them in the car a minute or so after while driving to the bakery. Corporate told me they would look into it and get back to me. Fast forward to over 60 DAYS LATER. Corporate told me the STORE has to do all refunds now and they should be calling me because they escalated the issue to another department. After a few weeks no one called so I called and emailed again. This has been going on for months and they keep blaming each other. The store does nothing and takes my name number and says a manager will call me but nothing. Corporate says they will contact the owner and will have them call me but again nothing. Cooperate finally said last week they can't make a store do the right thing and now my credit card company is saying I can't even do a charge back since I never got anything because too much time has passed. They advised I contact the local news to warn others about the store and specify it was not a corporate store. Um. No thanks. You didn't fix it either so I am not making sure no one blames corporate. Bottom line the store couldn't fill my order (which is ok) but lied and wont give me a refund for items I NEVER GOT. Corporate blames the store and can't make the owner "do the right thing". So I am done going to any Tim Hortons but for sure will warn everyone to never use anything but cash at this location. You can't trust them. read more

Pretty middle of the road. I've stopped in here twice now to grab something quick before hitting the road and both times the service was slow as molasses. What gives? It's quite baffling. I don't see why it takes so long to make a latte when there are at least two guys behind the counter and nobody else is waiting. Hmm. The latte was good, though. The last time, I wanted a grilled cheese sandwich with chips. Again, two people were behind the counter (and possibly a third in the back, I'm not absolutely sure) and no one else was around. Neither employee said hello, nor did they even look up. They did, however, engage in some mindless (and loud) chit chat with each other while I was waiting for my sandwich. I watched the two toss things back and forth to each other like they were hanging out in their backyard. Weird. It took them approximately 15-20 minutes to get that sandwich to me. The one guy just slapped it on the counter without any fanfare. If I hadn't been paying attention, I likely wouldn't have noticed. It was okay, pretty pedestrian, but I wasn't expecting a lot. At least it didn't taste bad. As with all Tim Horton's, their Wi-Fi was pretty reliable and the seating was both ample and comfortable, for the most part. The inside seemed clean, but the restroom needed a little TLC. It was out of toilet paper (save for the matted wet wad of it crumpled up in a ball in the corner) and the vanity could've used a good scrubbing. In all, I wouldn't go out of my way to stop into this Tim Horton's, but I'd probably stop in again if in the area, although I might actually stick to the drive-through next time. read more

I haven't gone to this location in well over 6 months but I decided to give it another go today. The wrap I ordered looked very sad and thrown together. Upon further inspection of my wrap I saw GREEN AND GREY spots all over the egg. Is this even safe to eat?? Please care more about what you're serving your customers. I learned my lesson. I won't be eating here ever again. Also, I ordered a chocolate glazed donut (they said they were all out) so I asked for a pumpkin glazed and they gave me a double chocolate cake donut? Wtf get it together read more

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Being from Texas I was really excited to go to a Tim Hortons (my experience with them visiting Canada was outstanding). Due to COVID, the inside area is closed and only drive through available which was okay because I had to get to a meeting. The hot tea was great, no problem. But he sausage, egg and cheese biscuit was really disappointing. It was somewhere between cold and warm so it tasted pretty disgusting. I was already on my way so didn't bother to go back. Next time, I'll check before leaving drive through window. read more

They changed the coffee, same at the bristol rd one in flint. It tastes terrible, kinda like they are using way less coffee in the mix. Grand blanc one seems to be ok still, maybe cause a Starbucks is across the street. I dunno why they would change the cornerstone of their business, well I do, but it's gonna be a hard pass for me from now on: might as well just get it at the gas station. Ehh too bad read more

I understand this is fast food, but when I pay almost $4.00 for a full size GRILLED breakfast wrap on my way to work & pull away to open it up to this....pretty disappointing. Take the extra 15 seconds to put the appropriate amount of contents in the wrap and grill it. I need to just stop going to this location regardless of convenience because I swear it's every time. read more

Tim Hortons - a burrito with cheese and meat - Coffee & Tea Near Me - Flint, Michigan

I used to live near a Tim Horton's location, but have since relocated. When I see them while on the road now, I make a point of stopping for a double-double. This location was near a hotel where I was staying and, unfortunately, I didn't make it here until the day we were departing. Coffee was good. Service was a bit slow. The cashier seemed new? unsure of herself? It was odd, but not terrible service. read more

The customer service was awful. My friend and I went for coffee and breakfast. We finally ordered. They handed her, her coffee, tossed her breakfast sandwich on the counter and we waited for my plain donut and latte, and waited. I was then handed my latte but still didn't have my donut. Mind you paid for everything together, ALL on order. We finally sat down and my friends breakfast sandwich croissant was burnt. So unhappy! read more

Tim Hortons - Burnt Tim Hortons croissant breakfast sandwich - Coffee & Tea Near Me - Flint, Michigan

As a paying customer, I had to leave this location because the wi-fi is a disaster. Do not patronize this business if you intend to use a smartphone or tablet. This area has a cell phone connecting problem I was told. read more

Worst service ever, and not just once. Don't bother going. Pick a different location or somewhere else nearby.

Waited at the drive-through for over 10 minutes and when I asked hello they said one minute. Kept me waiting longer. around with a sign ordered my food just took about 12 minutes. My supposed to be toast a bagel is chewy and raw. There were 5 employees just sitting around not working, and two that were working. Every time I come here it's a disappointment read more

Tim Hortons - Me at home toasting my raw bagel. At least they didn't cinch on the butter - Coffee & Tea Near Me - Flint, Michigan

So 2nd time in two weeks we've used or tried to use this Tim's location and are left flat dissatisfied a 2nd time. 2 weeks ago, my employer's order from thus location for about 30 people, ahead of time. We order the bagels halfed, they were not. Our yogurts were half filled and had no nuts/granola on them. Filling an order to say you filled the order is poor customer service at best. Labor Day weekend, stop to get doughnuts at 5am for our employees, only to be told they didn't have any this morning. As a manager at another business, I see poor management here as the attention to detail suffers greatly at this location I'll go out of my way to not stop at this location, even though its right next to the office read more

Drive thru employee never returned my credit card, one hour later I got a notification that $400 had been charged on my card at the gas station across from this location. Police are involved and I will not be returning to this location. read more

I was a Tim Horton's virgin until this visit to Flint. This location was right by my hotel so since it was so convenient, I had to try it. I was very impressed. The coffee was really good - just strong enough and not overly hot. I brought doughnuts for the client I was working with and they were really appreciative. After trying a few doughnuts, I understood why. These are GREAT doughnuts. Not overly doughy, fresh and with good flavors in the frosting and fillings. I am definitely a fan!!! read more

Tim Hortons - Delicious doughnuts - Coffee & Tea Near Me - Flint, Michigan

If you want cream cheese on your bagel order extra cream cheese . Stingy with the cream cheese for sure .

Terrible, the worst bagel sandwich ever. Pretty sure the lettuce and tomato were rotten and the latte tasted rancid. Threw both away. Service is awful as well. Will never go back and I love Tim Hortons. read more

Customer service here is terrible and they got both my orders wrong. I ordered an everything bagel and they gave me a plain one. Then I ordered a caramel iced coffee with one cream and one sugar. They gave the wrong size and they didn't put the cream or the sugar in it. Will not be going here again. read more

It's 1 1am on a Sunday, Mother's Day to be exact. We decide to stop in for a bagel and coffee. I'm told after trying to order for 5 minutes and being told they no longer carry this bagel or that bagel that my choices for bagels are an Asiago bagel and (lmao wait for this bombshell) an Asiago bagel. They have signs up advertising all these bagels that they no longer carry. So I said fine give me a bacon 4 cheese on an asiago bagel only to hear " I'm sorry we only carry Asiago bagels". WTH did I just say?!?! Then I order a 10 pack of Timbits and tell him to give me a mixture of different ones. What I get is 2 blueberry and all plain glazed for the other 8. Wow what a mixture. I order a vanilla iced coffee and let me tell ya it's like drinking water with a splash of creamer. No flavor at all not even coffee. What a lovely start to my day. Back to Starbucks I go read more

Everybody working here had their head so far up their you-know-what i was mind boggled to get a cold Americana and the wrong donut after waiting for 5 minutes. You should be in the clean bathroom business... read more

BEWARE if using card to pay at Tim Horton's. Woke up this morning to a negative 500 in our account. After investigating, we learned that this gas happened 3 times in the last 2 weeks to other people as well. The police are now involved so hopefully they catch the person. Tim Horton must not vet their employees. I tried calling the number listed online and continuously get a busy signal. I would give zero stars if it was possible. read more

LOVE THIS LOCATION. Everyone is friendly and nice except the young guy manning the drive thru today, August 10 at 11am. Grumpy comes to mind. I ordered one bagel and a box of timbits along with a tub of cream cheese. Yes I love it on my bagel! He said "YOU mean a side"; a statement not a question. I replied A Tub. Then he told me the tub is over $3. Why did he care? It's my money! He kept arguing and I was done. So I take the side. Its is one tbsp of cream cheese and he told me THAT IS 99 cents! AGAIN, not the job of the cashier to argue what I decide to purchase!! He obviously didnt want to work today and make money for Tim Hortons. I have a bagel and a tiny bit of cream cheese!! Next time I will demand a supervisor! read more

i use this tim hortons on a regular! i've stayed with them through ups and downs short staff and all! yesterday i went there i order a #1 without egg and cheese so basically a biscuit and sausage; i was the only one at the window yes several cars were in line however they were backed up ordering. so while at the window i couldn't find my card so i'm looking still no car behind me.so one young lady yells what is she sitting there for. i say im sorry im looking for my card i can pull over and look and come to the door. they say no were closed still no car has pulled up yet. then another rude young lady says why is she sitting there. again i say i was looking for my card. so i ended up paying cash. rhen i say may i have a strawberry jelly they say 25 cents. im like i bought a biscuit though....do i give them the 25cents. then the nice young lady at the window the only kind one! says ma'am im sorry were out of strawberry. smh. i have supported this tim hortons on hill rd through its many many staff shortages and staff turn overs. it that i will no longer be supporting them. i will drive 2 miles extra not too read more

Very friendly staff, delicious food, small wait, nice patio and indoors eating area, and nice set up. We really enjoyed our breakfast here!

I love Tim's coffee so much. I drink it sometimes couple times a day! I came to this location because i thought it is as same as the location i used to order from. Despite that the shop is new but i don't like their coffee and donuts! I ordered from the drive through but when i left i found out that the donuts aren't fresh and the coffee isn't what i ordered!! read more

No espresso?! Machine is broken, but they didn't lead the order with that information... They only had regular coffee, tea, and ice caps. I was prepared to buy a $6 drink and left unhappy with a $2 coffee that I could have just saved a trip and made at home. Very disappointing.... read more

Frequent this area and visited here twice. First time, they were incredibly slow and messed up our order. Second time, still work at glacial pace and messed up our order. It was in the drive thru, so it was to our financial disadvantage. The breakfast sandwich English muffin is also not toasted which was rather dry and not very good. Called them to let them know of our displeasure in a diplomatic way but we will not patronize this store again. It makes Tim Hortons look terrible. read more

I love Tim Hortons. Grew up with them on every corner in Canada and now live in TN. Visited this location and was not disappointed. Great food, stocked up on my favorite coffees and the personnel was terrific. I did note that they need more help. Things took a little time because they were so busy. Time to open one in Chattanooga!! read more

The staff has no idea what they are doing. While ordering, they were out of almost everything (didn't even know what they had) and then when the order came, it was totally wrong. Super confused staff and horrible service...try a different location. read more

This was my first visit to this location. Had the displeasure of Dealing with a very Rude drive thru person "Chris" I had 3 coupons for me and my two adult daughters, we were heading up north and decided to stop here and I told the lady "Chris" that I had three coupons as the coupons states "one per person" and I had 3 people in my car, she proceeded to tell me no I couldn't use the coupons that I could only use 1 coupon per day, i said that's fine, I'm only making 1 visit and I said the coupon says "1 per person" and I have 3 people, she was rude and talked over me at the drive thru, said "I'm not going to argue with you about the coupon policy, the owner says, 1 coupon per person per day" I'm still confused because that's exactly what I was doing, but she refused. I pulled out of line and went into the store and gave each of my girls their coupon. Explain to me how this is different! Total inconvenience!!! I will never visit this location again! The line inside was long, and the workers were slow, apparently everyone else had to come inside, to use their coupons. read more