Went here 2 times this week. Great customer service inside. Not sure why the low rating. Good job staff read more

Tim Hortons - Coffee & Tea Near Me - Eastpointe, Michigan

the staff is super friendly every time I come in. I order the same coffee every day and it's always ready before I pay ! The coffee is always fresh and made right: read more

I live near Tim Hortons on Harper in Clinton Twp. The one Manager, usually in the morning, is RUDE too Seniors. She has been mean even too 70/80 yr olds. I'm 64 and returned A few things that they made wrong but she got mean too me n forbid me to ever come to their Tim Hortons again. I was Ticked off. They made the mistake not me. I called Owner he did NOTHING. I was allowed to still go there but then I went inside. She embarrassed me by telling Me I'm not allowed inside. THATS FUKED UP!!! Do Not go to Tim Hortons on Harper just N of 15 mile. read more

The coffee is fresh every time I come here. the staff is very friendly, very cool environment!

Rude staff that doesn't care. They decide to close everything way earlier than a reasonable time. Terrible always giving problems.

Save yourself the heartache if you love Tim Hortons. There is a location down the road in saint clair shores that is much better. Staff is rude and get angry if you order more than one item, they will not customize any drink order so don't bother (they will charge you tho) & there are SO MANY BUGS that you can see flying around and sure enough on food and in drinks. read more

Tim Hortons - Bug on doughnut - Coffee & Tea Near Me - Eastpointe, Michigan

Today I experienced some of the worse customer service ever. The employees were yelling talking bad about another customer in the drive thru. I was so disturbed by what I was hearing I stopped giving my order and walked out. These employees need more training on how to work in customer service or stop working with the general public period. read more

I went there @ 1:39pm on 10/9. All I ordered was an ice tea. The manager was rude to his crew. He just handed me my drink and said nothing. When I said thank you have a good day/ he started yelling at me, he said I said nothing to you! I told him that was the problem- he should of! He yells that couldn't I see he was training ppl. He should Not be training if he gets this flustered on a Sunday afternoon and they weren't busy, I didn't go at him with all my power cuz he isn't smart enough to handle me and I had a party to go to. But trust and believe I will tell everyone not to go to this T.H. Bigbys doesn't treat ppl like this read more

I got a bagel, and there was half a plastic knife in it. Had to pick it out my mouth thank god I caught it in time. read more

Tim Hortons - a bagel with a bite taken out of it - Coffee & Tea Near Me - Eastpointe, Michigan

Worse restaurant alive! We stopped there on 11/25 at 2pm. We waited at the drive thru for 10 minutes before the guy said (we closed). I was confused because the holiday hours were posted on the speaker. I asked a follow-up question only to be ignored. I advise everyone to take your hard earned money to a store that gives a damn about your business. I've never experienced poor customer service at ChicFilA. read more

Dirtiest place I've ever stepped into. Went through the d.t with my husband and the man taking our order was extremely rude. Yelled "CAN ANYONE EVEN HEAR THIS GUY" in the speaker. We were pulled right up to the speaker and my husband was speaking clearly and loud enough. Then the woman at the window was yelling at a co-worker. I'll never go here again. Fire and hire! read more

There is nothing too great about this Tim Hortons they are always out of everything that I want it seems they never have the donuts that are listed as their special or they're out of pretty much every single bagel or there smoothie machine is down and it really bothered me that they switch hours unannounced when it used to be 24 hours but I have to say for this area it did need a drive through coffee place and I'm happy it's there they can't mess up a medium double double and that's what I usually get so that's why it has 3 stars read more

Tim Hortons - thank you see you tomorrow - Coffee & Tea Near Me - Eastpointe, Michigan

I frequent this Tim Horton quite often..and usually the food and service are pretty good..but today I asked ordered a parfait and when the gave it to me, it literally only had 5 berries in it. When I asked for a different one they said they're all the same but they can sell me more berries for .50 Really!!! You're going to charge me extra for something that should already be in your product. I will Never Ever!!! order from them again!!! read more

Tim Hortons - Tim Horton feels that 5 berries constitute a proper parfait and if you ask for them to fix it they will happily sell you more on side - Coffee & Tea Near Me - Eastpointe, Michigan

Absolute worst Tim hortons. The staff is terrible. Constant attitude. I asked if they had a lactose free substitute and proceeded to get yelled at "NO!!" Always feel rushed. Breakfast sandwiches were cold. Not worth waiting in line for such garbage. read more

Food is on par, coffee strength & service can be hit or miss. I'm here many mornings and leave satisfied with my order, but more often than not I am unhappy with the attitude of the employees. I have had bad moments, of course orders go wrong but they should never hesitate to fix it; however I've learned if the manager isn't on the floor they will sometimes attempt to convince you that you ordered wrong and are stuck with the consequences. I've also come to understand that many of the menu options are unavailable within the last few hours of operation for the day; I understand the employees are eager to finish the day but its very unprofessional. I witnessed a physical altercations between employees once, they had been bickering prior and the fellow staff was encouraging of the rising tension between them. Another instance where I had to get my sandwich remade (which as often of an occurrence as this is, I am still polite and respectful) and a separate employee who had been standing to the side behind the pastry display starting loudly complaining about people, which unbeknownst to me at first but I was actually the target of her pessimism; on my way out she said "If I ever see you on the street, you better run." to which I could not fathom nor get her to respond as to what I had done wrong. I called on multiple occasions to get in touch with the manager but the assistant manager claimed he was busy, usually in a meeting or assisting other customers. read more

My asked if a sandwich had turkey bacon on it at drive thru. The employee said yes but when my wife got the Sandwich was none on it. My wife went inside to get turkey bacon. The employee had a stank attitude and said they didn't have turkey bacon nasty . Plz get your Employees Trained On Customer Service. read more

This is by far my favorite Tim Hortons. I stop in at least 3 times a week and have never had an issue. The whole staff is extra friendly and super quick with getting orders out. There will be lines inside and at the drive through but your coffee and food still comes out fast. I would absolutely recommend this location to everyone wanting a good coffee!! read more

Only reason I go here because it's down the street from my job. This location has terrible customer service, and terrible attitudes... most of the staff who make the food do not change their gloves when beginning a new order. They all look like they hate their lives. Never greet you with a smile. Need new staff ASAP read more

One of the worst experiences that had an a while. Wouldn't recommend this location to anyone especially for early in the morning when it sets the tone for your day. read more

My coffee tastes like Play Doh. I'm so confused. Doesn't taste anything like Tim Hortons coffee. Last time I stopped in here both my coffee and my bagel were burnt. Not giving them a 3rd chance. read more

Everyone always seems like they're upset for us wanting to place an order. "What do you want" are the words I hear through the speaker in the drive through almost every time. And it's always "is that all" after every time you place an item. And then when you get to the window, and get your food or drink it's wrong almost every time. I asked for a sandwich and an iced cap, and got "can you pull off to the front?" I did so and 15 minutes later after waiting in the drive through, I got a sandwich and no drink. I asked where it was and the woman says "you didn't order one". When I first moved into this area I wanted a quick bite to eat and a coffee so I ordered a sandwich, didn't check the bag until I was on the expressway and was disappointed. All it was, was a wrap with melted cheese and I paid $5 for that. Ridiculous, don't go here, if it were up to me all of these employees wouldn't have jobs. It seems they sure don't care for the one they do have. read more

This is the slowest location I have ever encountered; and I go to Tim Horton's all throughout the metro Detroit area. The staff are rude and Ghetto. They don't greet you or anything. During a drive-thru transaction they are completely silent. Definitely will not be returning. I need my morning experience to be positive. Don't need their negative energy or experience. read more

No no no I order Donuts and a ice Capp with vanilla and hazelnut WAY!!! To much vanilla I was basically drinking syrup The damn Donuts were stale I honestly think I was given old Donuts they were not in the bakery case I HATE THIS TIM HORTONS I WILL NEVER GO BACK read more

Let me start by saying , I spend a lot of money at this location , business meetings , and what not , I was just in the lot , I was finishing a phone conversation before entering the drive thru , and the owner or manager with the brown van instructed to e to park correctly , I realized I wasn't that good of a customer , got to treat people better , so I left and got lunch for the shop at the Tim Horton on harper they lobe my b ussiness there , read more

This place is very nice inside - see previous review. I just don't like the owner/manager, he short changed me. I didn't have time to argue as I was on my way to work but this little exchange made me kind of mad. I was not trying to rip him off, I just knew what bill I gave him (btw at the drive thru). The other workers are very nice, this manager needs to let his employees do their jobs. read more

Tim Hortons needs alot of work to get it back to good customer service.This Tim Hortons has changed employees alot since it has opened, only a handful of people stayed on staff when the business was sold to new owners. My husband would go in there and get a large coffee with 2 milk& 2 sweet n low and they cant even get that right,than a lite vanilla ice capp with chocolate topping when he got it,it had the white topping can't get that right either.....up to now I get a large carmel iced coffee with 1 cream and extra carmel every morning and it is right 10% of the time. There are 2 carmels one for hot and one for cold, when the one for hot is put in the cold it tastes like theres no carmel at all ...All I want is a good iced coffee please teach your staff the right way of making things right... read more

Normally i frequent another Tim Hortons but today this one was on the way to where i was going. It was about 1:30 in the afternoon, i ordered a large regular coffee and when i received it... it was lukewarm, at best. I did not have time to go inside to complain about it. This should never happen regardless of what time of day it is. Safe to say that i will never go to this location again. read more

I wish I could give it no stars. Horrible Tim hortons. They get my order wrong every. single. time. All I get is an iced mocha latte. We went inside and ordered and they got our drinks wrong (putting hot coffee in a cup with ice and then putting iced coffee with ice) so we just asked for a refund and a worker was mad at US and threw our drinks away saying "what a waste" and cursed at us. read more

I live right by here. I got here 2-3 times a week. Generally they are okay, today I went thru the drive-thru and ordered my usual large double-double and the new ham and SWISS croissant. Pulled up to see the drive thru lady not paying too much attention flapping her gums bs'ing with another employee, she goes to hand my sandwhich in no bag! Just the sandwhich and a napkin, I ask for a bag, she gives but you can already tell she give little F's. So I get to work and take a sip of my coffee, my only salvation on a cold Monday day, black coffee... ugh here w/o cream or sugar either so thats a waste of coffee. Open my sandwhich and go figure, fricken cheddar cheese. Way to suck Tim Hortons... actually way to hire sucky people who cant get simple coffee orders correct. read more

I used to stop here before work and get the same sandwiches and they always mess them up. Today I actually walked my order back in. The employees were so rude acting like it was my fault. It was correct on the drive thru screen. The one making the sandwiches was all mad because I took them back she gave me such attitude. She also took other drive thru orders before fixing mine. Remind you I already waited in the drive thru line. I then ask for the store owners name they do tell me. After I ask the employees were talking on there head sets and the lady (I won't mention her name making the sandwiches is saying I don't even care right now. Then she was out of egg white so she took it off the one sandwiches she already made that were wrong. I didn't even eat the used egg white she messed up. I will go out of my way to another Tim Hortons this o e is full of rude staff. read more

I regularly go to Tim's for my coffee. And an occassional Everything bagel. The service and such at this Tim's is better than most, but seen better. This TH is my 2nd choice. Coffee is always fresh and hot. The coffee has a distinct taste; could it be Canadian cream? No long lines, no wait. read more

They close the lobby super early (way before hours posted online) and drive thru is a joke. A bunch of young kids turning away business. Stay away from this location. It is the worst! I used to love TH but not after several bad experiences at this location. Duncan donuts here I come!! read more

Horrible service....just rude! The manager should hire people who know how to be professional and courteous.

This Tim Hortons needs to fire everyone there and hire people who will actually do the bare minimum. Every time I've ever bought anything from this particular Tim Hortons, my coffee and sandwiches were always cold. I didn't say anything until one day I asked the lady to put the coffee in the microwave and she got upset as if I was just supposed to accept the fact that the coffee I ordered which was supposed to be HOT was COLD! The way that the whole situation was handled was very unprofessional and I will never be back there! read more

I'm super happy this one opened up by my house, and this tim hortons seems to be the only one that makes perfect iced capps so that's a plus :) and the staff is friendly as well read more

I am a somewhat regular visitor at Tim Horton's. A few months ago, I stopped going to the ten and Gratiot store because of a young lady named Erin. I felt as though she was rude and could care less about serving me, this feeling was felt on more than one occasion. Because of this, I started to go to the new store on 9 mile in Eastpointe. Imagine my frustration when I walk into this store and low and behold she is now working there. I don't know if the policy is just to bump the rude people from store to store, but I am not at all impressed. I am sure your wondering why did I get it five stars. The store it self is ALWAYS clean. The young lady who I see cleaning the dinning room most of the time is so friendly and I have even had another young girl (who has an outgoing personality) memorize my order and always make sure that I am taken care of. I have the never once allowed Erin serve me nor do I allow for her to make my food. I don't feel that it is fair to give an amazing store a bad rating when they thrive and succeed even with a terrible employee. I wish I could list their names but there are to many good employees that work there. Kudos to whoever hired the employees, however it is in your best interest to get rid of Erin. read more