Two times, I had my truck in there with pretty major issues, they were very honest, fair, and…read moreupfront about what needed to be done immediately versus what could wait. Their pricing is more than fair, they were speedy, and always very friendly.

The only honest mechanic that I have come across is CARS auto in Jenison just off Chicago drive and…read more18th. He was super honest and they got the diagnosis right on my jeep first try. Didn't replace unnecessary parts and were cheaper than everyone else that quotes me. They were honest about their workload and still managed to get the job done way earlier than expect. They are my go to for now on!

Customer service was great, but the quality of the repairs did not meet expectations…read more After picking up my vehicle from an insurance claim, I noticed multiple issues with fitment and finish, along with an unexpected additional charge at pickup that wasn't clearly communicated beforehand. As a result, I've had to go back through insurance to have the work re-evaluated and will be getting the repairs redone elsewhere. I am very disappointed in the quality of work delivered. If you care about your vehicle, or especially if you're a car enthusiast, I would strongly recommend staying clear of this shop and seeking out a more professional and detail-oriented repair facility.

I trust this place with my auto body repairs. They were efficient and spot on and in every detail.read more

This has been my family's go-to place for YEARS. They are great people, timely, and always honest…read moreabout the work that they do. I brought my car in for an oil change yesterday and they went above and beyond to make sure I was taken care of. They even helped explain a few reasons why my car might eventually need further maintenance. Great prices too!

Always do. Great job. I've been taking my Trailblazer there since I got it. Always help me if…read moresomething on the trailblazer needs something fixed and help with the oil changes, keep everything running, and make it last for a while

Real pro auto is trustworthy, reliable, communicable and so helpful. I've had two different…read morevehicles that are about 10 years old and they are thorough in their diagnosis and offer suggestions of potential issues and if this is an immediate concern or can put off for a bit.

The old service manage Vince worked with my father years before and was honest as the day was long…read more I never knew he worked with my father until I told him my father was a mechanic for almost 50 years and I told Vince where he worked. He retired. I do most all of my own vehicle work, but on occasion I used to go to Real Pro Auto in Wyoming. I had my truck in there the last time I went to Real Pro Auto in Wyoming. Before my truck was off the lift I asked the mechanic and service manager if they could give me a price on the exhaust manifold getting replaced, and only the exhaust manifold, I could do all the other work myself. The service manager and the mechanic immediately told me they would have to replace my whole exhaust system, and it would probably be over $3,000. I knew better, and I knew they were just trying to up-sell me. I always laugh when any shop gives me a list of things that need repair, and I know 80%-90% of those things have just been done or are not bad enough for me to worry about yet. After they told me that they would need to replace the whole exhaust system, I asked them "Why would I need to have the other exhaust manifold replaced, it isn't leaking, and why would you have to replace the whole exhaust system and not just what I was asking you to do?" The both said that they would only replace the exhaust manifold if I agreed to replace every single exhaust piece. I know the talk from service managers, and mechanics, I grew up knowing many because of my father. They give the customer a big list on what needs to be done, or things they think up, even if they don't ask for it, then hope the customer is dumb on vehicle repairs and believes that everything needs to be done ASAP in their shop. I was so pissed they wouldn't budge at just fixing what I wanted fixed, and leaving the rest for me to fix. It wouldn't be a safety issue, it wasn't a request to get rid of the Catalytic Converters, (Which I know is illegal for them to do). I could buy OEM parts to replace my whole exhaust myself for under $675 if I wanted to. In there defense I know I would need to figure in the cost of the hours of the mechanic if I agreed to have them do it. But $2,325 of mechanic hours, and $675 or less for parts??????? I don't think so. I will just say this, I met the owner John many years ago, and he seemed like a nice guy. However, I truly think he hired the wrong people after Vince left. Maybe John gives the service managers a bonus if they bring in more money than his other locations, who knows, seems like it though. Maybe John should look at reviews before and after Vince left and compare them. I would bet he will see the reviews hit the floor after Vince left. After my last visit at Real Pro Auto in Wyoming I got an automated text by John on my other vehicle needing something in regards to work. How would he know? They seen the other vehicle 1.5 years before, and never after that. Then I got an automated text another month saying it was John, (I knew it was a automated text), and that one asked me why I haven't been there in a while. I almost replied, however I know he can't be at all three locations all the time and probably has no idea what goes on during most of the day in all locations, so I ignored that text instead of complaining. Now I am warning people, Real Pro Auto when it was smaller with one location was great, now they are bad in my opinion.

I'm grateful Ervine's was recommended to me and am glad I didn't go by the yelp rating. Google has…read moregreat reviews. I have a Toyota Rav-4 Hybrid and am relieved to know that the mechanics understand and are experts on these types of vehicles. I no longer have to take a gamble on an inexperienced auto-service or pay the high prices at a dealership where you cant be sure you're going to get proper Hybrid maintenance anyway. I also appreciate that the owners are trying to fight the big car companies for the right to repair. I'm tired of being squeezed for every cent I have when I already bought the product.

I want to thank Jenn, Megan and Steve for everything done in connection with the repairs to my…read morevehicle. It is never "fun" to take a car in for service and face the prospect of significant and/or expensive repairs (especially with a car that has 200,000 miles on it!), being without a vehicle and making decisions about what "needs" to be done now versus what can be done later. Everyone I worked with was pleasant, professional, and not only did they listen to my concerns, but they also gave solid, common sense, recommendations about how best to proceed. In addition, the fact they were able to provide me with a loaner vehicle was extremely helpful as I had a number of things to do that required transportation and I was able to accomplish all of them without any difficulty. I filled up the loaner's gas tank and got it washed which, as always seems to be the case, probably explained the 6" of snow fall that evening. The repairs resolved my issues, and it was a pleasure working with everyone at Ervine's. Perhaps the most meaningful thing I can say is that I will return to Ervine's to deal with some of the remaining issues that were identified.

Had oil changes for all my vehicles. Pricing is really good compared to the nationwide company's.read more

Well they came back and offered me $500 to revise my review. I countered offered $800 and they said…read moreno which is ok with me as know they are admitting to not handling they repair process correctly so as of today I am out $4,600 until I get back in Michigan and take them to court.

This is an update to an earlier review...Not only is this Dick(how appropriate its his real name) a…read morehorrible mechanic, but a businessman as well. After my last negative review he went all 5 year old and wouldn't allow the tow company to pick up the car. Meanwhile he can't produce the parts he supposedly replaced(but wasn't given the okay to fix) When way more serious issues were happening. Talking with this dude is like dealing with a kid, and they have no business working on cars. His positive reviews are oil changes , headlights, and wiper blades, all these can be done by a gas station attendant. And oh by the way...one time around the block once the car was home and BING-check engine light back on. Little baby Dick should have picked a different profession, because a grown ass man and a mechanic he is not.

local dealer told me I needed new brakes on all four wheels when they did a recall. took it to L…read morefor a second opinion and the confirmed the brakes had plenty material and were safe. Two years later I need new brakes, guess where I'm taking it? last year they did an oil change on my diesel, and then the the change I did in Florida and they charged me over twice what L charged me. everything they've touched has been a durable repair. wayland is a half hour out of my way but well worth the trip.

I've taken multiple vehicles here about 7 times total. They have been honest and pricing is…read morereasonable. They do what they can to turn the car around in time. Text communication is a nice feature when they are diagnosing. Sometimes it goes to voicemail when you call because Alex or whomever stepped into the shop. They have always called me back same day. Glad they are in Lowell and I recommend them.

Is this place open anymore? I called days ago, left a message and didn't hear back. Called today…read morewhile they're open and goes to voice mail again.