TileBar is the best place for tiles in NYC. John Ibello who has been my go to person there is my Tile God. He is totally wonderful, so responsive, so friendly and just a terrific person to help sort through their immense collection. I have selected a wide variety of styles and John has been at my side helping me put together perfect combinations for two bathrooms in dire need of renovation. He sends me all the samples I request, price quotes, everything. He has made the process totally seamless and easy. The tile collection in the Manhattan showroom is huge and well organized, but it really helps to have an expert who knows the collections intimately to work with. Thank you again John, you're my tile God and my tile angel. read more

I found Tilebar when I searched online for blue/green tile. Their Castle Denim came up & I fell in love. I ordered a sample, along with 4 others for $5. They came quickly and we decided on the Castle Denim for our master bathroom remodel. Couldn't be happier. Ordering was super easy, shipping was quick and no issue with broken tiles and the shower turned out beautiful. read more

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The Tile Bar customer service team is the best in the industry. They ALWAYS understand the stress I'm under to get tile here on time and in the right quantity, and they go above and beyond to ensure I'm satisfied and can complete the job on time. Today I worked with Zach who was so accommodating to get a piece to my job on time, and previously Rachel has gone above and beyond to replace tile damaged in shipment. I'll never use any other tile company, I only wish I had more projects to give to them now that the house is completed. Thank you!! read more

BEWARE when paying - the website is misleading. I opted to use the Pay in 4 option from Paypal, but was charged the full amount. I called Tilebar and was told it was Paypal's error. Called Paypal and was told the merchant (Tilebar) doesn't accept it and that their website is misleading. After speaking to a manager at Tilebar, the ONLY option I had was to RETURN the material, wait for it to process, and order again over the phone so that I'd truly have the Pay in 4 option. I don't know where the discrepancy is between Tilebar and Paypal, but I am stuck dealing with the issue between two companies - first time shopping and hopefully the last. read more

Absolutely terrible! I have made 2 sample orders, which they claim did not ship out due to some being backordered. It did not say BO when I placed the order, more did they contact me to let me know. So upon finally just sending the order without the BO sample, I never got it, even though they said it would come by a certain day. It's now been over 2 weeks and I still do not have the first order. The second order should have been processed by yesterday but it still says "processing," even though when I called, they assured me they would expedite last night. Don't waste your time and money on them. They do not care about customer service. I even tried chatting online via facebook, but the person just stopped responding once they told me again, another one of my sample order tiles was out of stock. I told them it was unprofessional to claim 1-3 days processing and quick shipping, and not even inform customers that something will be later or is BO or OOS. I have 3 houses to tile, but I guess they don't want more business. If TileBar would just communicate to say that sample isn't available, would you like to choose a different one, I would not be so disappointed. read more

One of the most rude sales experiences I've had in a while. They are supposed to open at 9am. My wife and I went before work. The saleswoman arrived 20m late then told us we are supposed to have an appointment in a rude unwelcoming tone. She then said we'd have to wait 10m so she can get herself settled. She then asked us what we needed, we explained, and she again said she'd need another 5 minutes to relax, saying she was hoping to have time to herself in the morning. Stay away. read more

TileBar - Building Supplies Near Me - New York, New York

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I have made two orders with TileBar, and neither have been very satisfactory. The first order I made in September 2020 and received an e-mail the next day informing me my order was backordered and estimated ship dates. That was fine, but I was surprised when one day I never received any further communication from TileBar letting me know my items were on the way. One morning I received a phone call from the delivery service asking if I could accept delivery later that day. Luckily I was available, but prior communication would have been courteous so I could have planned. I placed a second order to complete phase 2 of our bathroom remodel on Feb 2, 2021. Again, the next day I received an email stating the product was on backorder and the new estimated ship date was 3/22. The date came and went and I never heard anything, so I checked back in. I was informed the new estimated ship date was 4/22. I started to check back in a few days before, but heard back on 4/22 and my product still wasn't available. I understand that they can't necessarily control when product will be available to them, but they are horrible at proactively communicating timelines with their customers (at least for online orders). They already charged me for the tile, so I feel like it shouldn't be my responsibility to constantly be reaching out once their estimated dates come and go. I decided to cancel my second order because I do not want to keep wasting my time with them. read more

I really appreciated the extra mile Zack went through to understand our project and help us identify the most efficient plan to get us to the finish line. Across the construction process, finding vendors who act like teammates is such a valued experience and Zack treated us exactly as such. read more

I had the wrong tile sample delivered to me, and without hesitation, Alexandria sent me the replacement/correct one! We haven't made our purchase yet because there are so many awesome tiles to choose from, but can't wait until we have the finished product laid down in our kitchen! read more

I wouldn't recommend ordering from TileBar, given that timelines for remodels and home improvement projects are often firm. I ordered a relatively small order of 5 boxes of tile. Got a confirmation that they would ship in 1-3 business days. It took 5 business days for them to confirm they didn't have 5 boxes in stock. So, the communication between different sectors of their supply chain is substandard. Their website should have real-time availability and they should be able to get accurate information out to customers more timely. I will now need to start over a week behind the original timeline. read more

SCAMMERS!!!! REP OFF !! Sooooo watch out ., it's a rip off , Worst place u can order from , please please be aware I ordered a back splash and it came looking absolutely nothing like the pic so i ordered something else's from them too and called the next day to return my 1st order ( notice that I only opened one box out of 6 and contacted them next day I received my order) they said I have to pay 15% restocking fee plus I have to ship it back on my own expense plus if they received one broken they won't refund anything so basically good luck money it gone WTF And they claim satisfaction guaranteed And don't get me started on their horrible customer service Add to that paying extra $800 to ship my new order a bit faster so my workers that was supposed to install the original 1st splash start working read more

Awesome service, most lovely Made in Spain tile. And I absolutely LOVE that they have a weekly drink tile pairing! https://www.tilebar.com/drink-of-the-week.html Thank you Zachary Summer for outstanding service!!!!! You brightened my day. read more

Great Selection of premium tile. Competitive fair pricing. What really distinguishes a company is their customer experience. Well I had an issue with an order and I called in and was quite rude to their team member Zachary Sumner. This guy was poised, patient and professional. He helped me in my frustrated state to understand what the problem was and the available solutions. He latter followed up with me and solved my problem. Zachary showed me what true customer service is all about. My compliments to Tilebar and Zachary. Great Tile Selections. Great prices and most importantly Great customer care. read more

It has been nearly a month since I ordered my tile. I have been told by customer service that it was picked up from them so it is now my job to follow up with the delivery company and find out where it is and how to get it to my house. They refuse to help me. I have now tried to call multiple times to the delivery company with no returned call and my entire home renovation is waiting on this delivery. I would not use them again. read more

I'm a first-time (now permanent) client of the Tilebar. First, the showroom is remarkably clean and well organized. Next, the staff is friendly, professional and refreshingly positive towards each other as well as the client. Kudos to John and Francesca for helping me work through my order and help me create a Plan A and Plan B for the vision of my new work space. Thanks, you guys!!! Last but not least, their prices and delivery fees are exceptional. Strongly recommending to all. read more

I LOVE this company. First of all, being able to order samples for $5 to be able to see the color and texture of the tiles in order to make a informed choice. Second, the wide selection of tile types, material, finishes and colors. Third, their shipping is fast and all my tile arrived in great shape on a palette at my house. Fourth, their website is easy to use and straightforward. Last, but not least, the customer service is fantastic. I accidentally order only half the amout of tile I needed, and they were able to find the same dye lot and send it quickly to me. Plus they helped me not to feel like an idiot. Definitely would recommend TileBar! read more

Awful experience! Stay away! Order was received and tile measurements + color are completely off. Have been trying to get a response for a week now and the lack of customer service is beyond acceptable. This inconvenience is causing a big delay in my bathroom project and costing me money for each day that goes by with no response from their support team. Overall terrible experience! read more

I really don't get the negative reviews on here. My two experiences have been positive. Last year i found unique tiles for my kitchen back splash and I received excellent customer service which is just as important as the product itself. We renovated our bathrooms and they came out beautiful. The showroom has such a great selection. I worked with Francesca and she was knowledgeable, courteous and responsive, and will work with her again. read more

I'm redoing my kitchen backsplash and have been searching high and low for the right size and right color of gray subway tile. I've been to so many different tile stores and was about to give up until my husband recommended I take a look at the Tile Bar website. Low and behold, I found what I was looking for!! I placed my order and realized I screwed up. I called them the next day and Zach, who was the customer service rep who helped me, patiently sorted things out for me. He was the best! Incredibly kind, knowledgeable and helpful. I cannot recommend them highly enough! Not only do they have a huge and amazing assortment of tile, they have amazing customer service as well! Thank you Zach!!! read more

TileBar was an unknown vendor to our small business but a client requested one of their tiles specifically. We reluctantly agreed to work with an unknown business and I wish we wouldn't had. While the tile product itself was fairly standard the grout product we purchased was terrible. We build homes and tile work is standard. Directions were followed with grout application and the product was inferior. The grout cracked and crumbled. This has never happened with any other grout product with other vendors. We took pictures and reached out to tile bar. We were passed along to multiple people until someone got back to us. They stated we installed wrong and wouldn't refund the money spent on grout. TileBar is selling a horrible grout product. Do not buy. I would recommend taking your business elsewhere. read more

Recommended by our interior designer for subway tiles. :-)

I ordered 20 boxes of beautiful mosaic tile for my kitchen. It arrived on time and with no issues. The price was great! While getting into the project I made the changes and needed more tile, I couldn't find any online but I ordered some sample sheets to see if it would complete the project. When I went back to order more there was an issue, I couldn't find any anywhere. I called Tilebar and Nicole, a supervisor solved all my problems. I was so pleased. Thank you Tilebar! read more

TileBar - Kitchen tile. - Building Supplies Near Me - New York, New York

I have ordered tile and paid expedited shipping twice and it has still not shipped after 3 days. Can't get any information over the phone. Really wish I could now get tile from somewhere else. read more

Zachary Sumner is a jewel of a service agent! Tile bar delivered a great marble product and Mr. Sumner was key in getting the correct match I needed for the project ! I would recommend Tile Bar 100% And try and work wit Mr. Zachary Sumner a hard working professional and he made this a personal experience and I am grateful for his service and dedication, expertise and personal care!!!!!! read more

After ordering a large shipment of tile for a remodel, we loved it so much we decided to order more. Zach Sumner provided stellar customer service in helping us place the additional order. We are also happily aware that this level of service is provided to both large professional tile contractors as well as individual homeowner/remodelers. Thank you, Zach! We'll be back! read more

I called to find out about a sample that was delivered to me and ended up speaking with Zachary from customer service who was extremely helpful and professional as well as engaging. I've talked to a few different tile companies to find out how to get what I'm looking for and he was doing his research even though he's not a sales person and he opened my eyes to so much. Thank you again Zachary Summer for making me believe in and trusting the TikeBar! read more

On Dec. 15 I ordered over $700 of tile. Seven boxes were delivered. Two were completely in shards. You shipped two more. One was in shards. Gayle Martin said she would get a new box out with a secure delivery agent on Jan. 11 and we have no delivery, no message of notification and nothing but mumbling and fumbling and misinformation on the phone with customer service who has me on hold for more that 25 minutes and can offer no information or reassurance that my tile has been or will be shipped. I cannot complete the renovation of our hurricane-damaged home in Florida until I have in my possession enough tile to finish the job. My next call will be to the BBB. read more

Do not purchase anything from TileBar they are severely understaffed, that's what I was told by their representative. I'm trying to get replacements for tiles damaged in shipping for a week now. I called again today to find out that the replacements have not even been processed, much less shipped. Had I know that ordering from this company would have held up a project for weeks I would have bought elsewhere. Unfortunately I will continue to troll this company until it is made right. #101067744 read more

I wish I would have read these reviews before ordering from Tilebar. The prices appear to be super attractive... so we chose one of their options, only to be a bit surprised with the price of shipping (3 boxes for $75). We ordered the materials anyways and it took 21 days for them to get to Denver. In today's online shopping environment, that seemed like eternity. However, we still don't have the materials because the numnucks they hired (Estes Express) missed the scheduled delivery date yesterday, and then tried re-delivering to my business at 5:38 am today. After the 2nd missed delivery, I tried to contact Estes, who simply doesn't reply. Really disappointed - have had contractors working around this ridiculousness for a few weeks now. We used Tile Shop for the backsplash and now wish we had also for the flooring. Everything was ordered, in and correct within a week. Tilebar is definitely not worth the assumed savings in product! read more

TileBar - Building Supplies Near Me - New York, New York

They have decent prices, and good selection and customer service is just ok, but becasue they ship tile all over the country and even though they pack it really, really well, they have ZERO control over the handling of the boxes no matter how many fragile labels they put on the packaging. So......... (BEWARE) plan on breakage and buy extra cartons of tile, especially if they are low on stock. read more

If I could give TileBar a 0 star review, I would. I placed an tile order for two bathrooms. The tile I selected was on final sale to be shipped in 1-3 days. I paid approximately $6k for this tile and centered my bathroom selections around this tile. I called repeatedly for a shipping update. Finally, a month later, after another call, a rep told me that my order would be fulfilled from three separate lots, meaning that the tile would not match. The only options they presented were to cancel the order or approved the mis-matched lots. I requested that they find a comparable tile at the same price point and they refused as that was not "reasonable." Dealing with this place has been a dumpster-fire. DO NOT ORDER FROM THESE HACKS. read more

This is the worst company we have ever delt with. My company holds the oldest active tile liscence in the state of Nevada so we have delt with thousands of suppliers over the years and tile bar happens to top the list for being the worst. This was a fairly large order. First my tile came late and in two differnt shipments. When i finally recieved my second sipment, the pallet was broken and 4 boxes of my tile were broke. I reach out to them and they say they will get it taken care of. A few weeks go by and still hear nothing, I finally get a hold of them and they tell me they can not match the dye lot so I have to try to match my marble tile from two differnt dye lots. I tell them i want my entire order replaced, this material was going in to a $5million house, I am not going to put my companys name on something that is not done correclty. They try to make me pay for the return shipping and the shipping for the replacement material. Their customer service is the worst I have ever seen. I would politely ask to talk to the guy who was working my claim, then when I would get transfered he would hang up. I left several emails and voicemails. I finally get my replacement material almost 2 months from when the broken tile first showed up. In the meantime, the designers chose another material from this company that i had to purchase, once again issues. They sent me yet again another broken box of material so now the designers had to change their design because the material was now backordered until after January(this took place in September) Over the course of these two months I spent close to 20 hours between dealing with this poor costumer service, the contractor, and the designers trying to find solutions for tilebars poor quality. All of that is time that costed me that I will never get back. read more

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My wife and I really enjoyed shopping at TileBar while remodeling our bathroom. Brittany and my wife instantly hit it off, Brittany has an amazing eye for design and is extremely knowledgeable, especially to help us understand our options in our price range. We really enjoyed the experience and love our new tile. We recommend tilebar to all our friends who are in need of tile. read more

I really like this place, I would like to thank Brittany for helping me out. Brittany was absolutely wonderful she was very patient with me. She helped me pick out my tile and I love what I got. read more

Zach in customer service went above and beyond to make sure we could get the last box of tile we needed to finish our project. He made it all happen in time to not hold anything up. read more

This is an excellent company with reliable shipping and delivery. I would give them five stars, but they recently introduced an extremely obnoxious marketing strategy for selling grout with each order of tile. A high-pressure "invitation" to buy grout appears as soon as tile is loaded into the buyer's online shopping cart. As if that is not annoying enough, when checking out, a "suggested" grout order is inserted beneath each tile line item in the cart. For a buyer who is not paying careful attention, it would be easy not to notice that clicking the adjoining check box will add grout to the order. This practice is manipulative and insulting. Most people are able to source grout locally, which of course enables them to avoid shipping charges. In any case, grout color is a personal decision, and it is obnoxious for TileBar to foist their color choice on the buyer. This grout-marketing strategy is a bad practice by an otherwise good company. read more

I am writing this review because of the terrible experience we have had with Tile Bar customer service and they have still not responded to my outreach after nearly a month. I am not one to post negative reviews but our experience has been absolutely unacceptable. We had multiple issues with some VERY expensive tile we purchased for a bathroom renovation. We were on tight deadlines with our contractor and Tile Bar messed up the delivery over the course of 2 weeks which ended up costing us thousands of dollars because the work crew had to come back multiple times to complete the job. Tile bar initially sent us the wrong quantities of tile which were needed on time to complete the job, then by "mistake" only sent us a partial amount of of the remaining order. It took hours and hours over going back and forth with reps and delivery to get the shipment correct over 3 deliveries and this significantly delayed the completion of our project and thus we had to pay the contractors a significant amount of money to keep coming back. On top of that we have been told for over a month that a service manager would call us and we still have not heard a thing. We have requested this at least 6 times. Lastly they gave us a measly $150 "credit" for the hassle, but there is no way that we will work with them again after this experience so its worthless to us. We requested this go back to our original payment and that has also been ignored. STAY AWAY from Tile Bar. It is very easy to get customer service right and they have failed miserably. I even wrote them that I would be posting this review and they still didn't respond. Clearly they don't care. read more

They will lie about availability to get your order. They lost a 15k plus order. I checked Home depot and they had 100% of the tiles I found on Tile bar for at least $1 per square foot cheaper. read more

Its an amazing experience to work with them. Especially Brittany, who is very attentive to all of our needs. From the beginning of the project till the end , she was there for us. Our bathroom is now top of the line!! Highly recommended!! 5 star read more

When my shipment was incorrect, the Tile Bar customer service team (specifically, Lia R.) was on it. In one day she coordinated the correct tile to be expedited so my project would not be delayed. Very thankful for the great communication and customer service. And the tile is beautiful! Thank you, Tile Bar! read more