Kapalua just sanded & finished my floors. They look phenomenal!…read more The information they provide the client is very professional, and they document change controls/billing well. However, don't necessarily expect them to listen to everything you request. I requested thresholds for the bedrooms. It was in the quote & therefore my contract. It was in the installers instructions. The installers said they would install them on second day. However, they were not installed. When requested thresholds to be delivered to me, stained, so I could install them, the response back I received was no we would rather not, but if you want them at a later date, we will do it. Yes they took the thresholds off the invoice. But that's not the point. If you tell the customer we can do that, but decide you don't want to do that, then why did you tell me in the first place? And if you forgot to do that task, why not make it right and complete the task?

We used Kapala to redo our bathroom hardwood floor after the toilet leaked and warped the original…read morefloor. An employee came out numerous times to check the moisture level on the baseboard to ensure that it was dry enough to lay a new floor. When it came time to lay the floor, the employee showed up on-time and ready to work. He was courteous, professional and very respectful of our home. He was knowledgeable about the products and took the time to answer our questions. And I love that it was a low-voc finish he used. We didn't get the heavy toxic fumes you usually get with a floor finish. Beautiful.

GST installed porcelain tile in our kitchen. But first they had to remove our island and the wood…read morefloor, they were clean and made little mess. Installed the subfloor and cement board fixing any squeaks and leveling the new flooring to transition in the doorways. The new tile was laid straight and even and they were picky in matching up the tiles colors and patterns. Most importantly the wife is ecstatic!!! I would highly recommend and I will use them again on other projects. Oh and the pricing was very reasonable.

Joe and his team did a great job tiling two bathrooms and a foyer for me. Plus they did it for a…read moregreat price (cheapest of the 4 companies I had quote my project). Fast, friendly and trustworthy. I would highly recommend them.

Office staff was amazing to work with. Measuring and installation was handled very professionally…read moreand the job was completed on time and looks great! Would highly recommend!!

Luke and his crew installed a granite countertop for us. As far as I am concerned, Luke and his…read morecrew set the standard for any contractor allowed in our home. They are a class act, efficient, courteous with attention to detail. Made sure we were completely satisfied with the product and installation. They went above and beyond. We are very happy with the whole process from Cheri our salesperson to Luke and his crew. There are many granite suppliers in the metro area, I'm glad we found Detroit Stone. Customer service, sales, selection, Installation without a doubt the best in the area. Thank you, your hard work is appreciated.

Very helpful, customer service all the way! A HUGE selection and a lovely store. ChatGPT said to…read morego there First. One of the owners helped carry my tile, cut two samples after showing me several, while the other owner offered me a bottle of water.

Our experience started off well. The showroom staff was friendly, knowledgeable, and helpful during…read morethe selection process. Unfortunately, everything after that was frustrating. The installation process was long, disorganized, and full of unnecessary delays. The person who came out to measure forgot to template the riser for our basement bar, which immediately stalled the project. Later, (after one rescheduled install due to staffing issues), an installation crew refused to enter the house after being instructed to use the basement entrance in the back. They left without completing any work. That decision alone pushed our remodel back another two weeks and disrupted the schedules of our other contractors. When installers finally returned, it was around 5:00 p.m. just before the Fourth of July weekend. Instead of simply completing the job, they immediately started making excuses about why they couldn't install the riser and suggested another reschedule. Fortunately, my painter was there and called them out, making it clear there was no reason the work couldn't be completed. They ended up installing it, allowing the rest of the project to finally move forward. If you're coordinating a remodel with multiple contractors and working on a timeline, I would not recommend Hard Rock Stone Works. The lack of communication, poor project management, and repeated delays turned what should have been a straightforward installation into a frustrating experience.

Excellent professionalism and span of multiple services and selections. Staff is excellent.read more

Great experience working with Ultra Floors. They installed new hardwood floors in April 2021…read more Removed old carpet and flooring and disposed of it. Two installers finished the job in just over 3 days. Fantastic work! We will definitely be using Ultra floors to purchase and install new carpeting this fall for the upstairs in our house.

My husband and I just went into this store to get a possible quote for our home. The gentleman…read morebehind the counter seemed annoyed that we even came in the store at all. He was annoyed that we didn't know what kind of carpeting we wanted already, and because of his degrading tone and absolute annoyance with us, we decided to walk out in the first two minutes of being there. As we walked out, he yelled at us. It's not that hard to know what you want! I thought the purpose of going to a carpet store was to look around at the samples. I've never been treated this way for absolute no reason in my life. I don't understand this company at all. I'm assuming he must be having a terrible day, but I don't understand why he took it out on us. I will never go there again.

Decided to use a local small business for our new kitchen flooring. We knew pretty well what we…read morewere looking for, made our selections, and got an estimate done fairly quickly. It took many follow ups to schedule the job which was a little frustrating, but once we got our tile installed we were mostly satisfied. Unfortunately, less than six months later, the grout in our new kitchen tile floor started cracking and crumbling in many spots. We followed up with Fairway to see if they could do anything but were ignored and from our previous experience with them, it honestly doesn't seem worth the persistent follow up. Very disappointing to have paid for high quality porcelain tile floor for the durability (we have small kids and a dog), and a year in it is completely falling apart and looks terrible. My husband is going to have to attempt to repair it if we can ever find the time.

So, I decided to go with NuWay for a full kitchen remodel including tearing out walls. I looked at…read more3 different companies, one of which was not interested unless I was paying 60K+ (it was pretty evident), Nuway and a private contractor that someone recommended. I chose Nuway despite the other two Yelp reviews they had at the time. I didn't see how a debate on a broken tub nor the parts guy being fast enough had any bearing on a full kitchen remodel. I feel I ultimately made a good choice, and I would ultimately recommend them. There were times in the beginning of the project where I would think I made the worst decision in my life. There were issues like any other major remodeling project and changes needed; but ultimately, they pulled through and I was impressed with the outcome. I was also impressed with their continued support AFTER I made the last payment when I have a couple minor items come up and they responded quickly and courteously. I feel I received solid value for what I paid; I was able to have my cherry cabinets, quartz counter tops, top end fixtures, and simultaneously was able to considerably open up my floor plan for a much more reasonable price than I would have thought possible had I limited my search to the companies in Birmingham and Rochester. I also was treated fairly, and courteously through the whole process. I actually came to trust them, which is critical when faced with a project as large as a kitchen remodel. It's worth the drive, Steve was great to work with and if I had issues no matter how "nit picky" they were addressed. They were on budget They were on time Quality was there Post sales service / support was there Enough said!

The customer service is terrible they didn't seem to be interested in helping me. I went there…read moretrying to find a sink in the original color, but they only had white or off white. I only went there because I had special ordered original colors in the past. Then they wanted to sell me a cabinet, I seemed to be the "a big joke" to the three men.

These guys came to seal the granite in our new(er) home. We bought the house 3 years ago and…read moreweren't sure that the prior owners ever had the granite sealed. While they were here, they also evaluated the slate floors in our mud room. I was pleased that the salesman did not try to convince us to change the grout color or do anything more than my original intents. Although they were not the cheapest estimate we got, they were very willing to work with our schedule and again, they were not trying to talk me up to more expensive services. On the day of service, the staff arrived and were very professional. They were polite and tried to time the noisy parts of the day with times when my baby was not napping. The gentleman who worked on our shower stall informed us that there was a problem with water seeping back up after it was dried, and that it was beyond his scope of knowledge. I appreciated this fact because if he hadn't mentioned it, I would never have known, and we discovered that we had to get our shower floor replaced due to the water problem. Some technicians only do what they are paid to do and do not put forth any additional effort. SRS is not just 'some technician'. I was pleased by their timeliness, attitude, helpfulness and suggestions. I highly recommend them, without reservation!

They brought my marble counters back to life and were all very knowledgeable and pleasant!read more