While the prices have gone up, the level of service has gone way down…read more
I scheduled a scrub for 6:45. I was told there would be a 10 min delay, and to wait in the pools, but I was ready to get out of the pools... I was verging on pruned and overheated. I told the scrub scheduler that I was going to get some dinner and a massage and would come back afterwards for the scrub. She began bullying me, saying it was although it was her fault I had to wait, changing my appointment would throw off her entire evening schedule. I told her to stop trying to convince me of something I didn't want. I wasn't canceling; I was rescheduling for later. I was going for a massage and food, then I would return for the scrub.
I left the locker room and went for a 1-hr Reflexology massage. Halfway through, a massage scheduler who was clearly sent to find me by the scrub scheduler came in shouting my number (that the scrub scheduler had given her) and blurting out times that I must pick for the scrub. It was unexpected, loud, disruptive to me and everyone else receiving a massage. The times she offered wouldn't allow me to resoak before the scrub, and I knew it would hurt. I picked the latest choice offered, 8pm, and she left.
When my massage was over, I was left without any time to eat because the scrub scheduler made it that way. When I returned to the locker room, the attendant was shouting at me: TALK TO THE BOSS! YOU NEED TO SCHEDULE! 8 O'CLOCK! 8 O'CLOCK! I told her: "Stop yelling at me. She already had someone interrupt my massage to yell at me. I'm already scheduled. You need to stop." The attendant apologized. I went to soak for 10 min before the scrub, and it wasn't enough. I have abrasions from the scrub.
When I was ready to leave, I attempted to do exactly that and walk out. But the scrub scheduler wanted to apologize -AND- she wanted me to accept her apology. I had zero interest in talking with her and made that clear. She got in front of me and wouldn't let me leave. So I walked past her and told her to leave me alone. Her behavior--faulty scheduling, bullying, sending another staff member to interrupt my massage to get me to commit to a time, her locker room minion rudely and loudly attempting to corral me into scheduling when I'd already done so, then harassing me when I was trying to simply leave--was completely unhinged and it ruined my night. I told her about the interruption during my services, and she only apologized more but wouldn't stop begging me to accept her apology. I yelled at her twice to leave me alone. When I got to the front desk, the manager, Tony, was not there. Justin took notes about the awful evening I had. I was not guaranteed and kind if follow up. I was charged the full amount.
In the last 6 months, I've had multiple REALLY BAD experiences. Food poisoning from contaminated fresh fruit (don't eat the watermelon, and no: they never deducted it from my bill). Forty minutes after consuming only the cut up watermelon, I was puking in the trash can at the re-entry into the Women's locker room. You can still see the vomit splatter on the wall behind it months later. Then I was puking in the bathroom. Only watermelon and nothing else... very clear what the source of my sudden illness was. I was asked if i was ok once. At no time did a manager come to see me. Although I certainly did leave my number, no phone call from our friend Tony, the manager... unclear what he manages, though. Not Customer Service is what I can surmise.
Another visit featured two massage staff without clients using the treatment room as their break room to loudly gossip and tell jokes while other staff had clients. This has happened multiple times, and sometimes they have addressed the masseur who's working on me, who then pauses to chime in, deducting focus and time from the service I paid for. What's the point of having a separate room with a door for treatments if they're noisy and not used for the intended purpose of a spa? Which I think is to relax. Not relaxing listening to other people's loud conversations.
Likewise, the new PA system freaked me out. Hearing an unexpected and booming announcement in a male voice when you're in your birthday suit in a vulnerable setting is extremely jarring and not relaxing. My expectation on the Women's side is WOMEN ONLY. It's hard to relax when you are startled by something so unexpected and that makes you think you might not be safe.
Although I've been going to King Spa for more than decade, I am not going back. Just terrible. Rude and aggressive staff. Ridiculous prices for the level of service. And multiple sanitation problems: cross-contamination of their food -AND- remnant vomit splatter on the wall. Super disgusting.
