We were very encouraged at first, as everything looked good after the initial installation. However, the quality of work was poor, the nose beads on the stairs were not secured properly and they began to lift and crack within the first month of the installation. We let them know about the damage within the year's warranty, but when they came to review and repair, they only fixed one of the three and left the job unfinished. I even hired them to install some transition pieces, but for some reason they didn't finish that either, but sent us a bill instead. We tried to resolve the matter, but were told they would rebid the job for an increased amount and return only once to complete the job. Their communication and follow through were poor, but their workmanship and refusal to honor their warranty were the most disappointing part of my experience. with them. read more