We had the hail roof damage in our hose, Voorhees, NJ. Ed…read morehas demonstrated a high professionalism to examine all type of damage, to bring the necessary expertise to estimate the cost of the replacement and to expedite the claim's process with the insurance company during the all stages of claim's reassessment. He is also great in communications. You may experience quick reply and detailed explanations. Ed is a reliable person, and we highly recommend him in case of needs. Sofiya F.

Ed is an apex communicator, especially responsive and precise. He shares his knowledge readily and…read moregoes above and beyond. I needed an appraiser for an insurance claim for roofing and siding in Delaware County, Pennsylvania. He kept his focus on providing me the very best result in my claim, including support with moving the process along as quickly as possible, finding an appropriate contractor for the work, handling communications with the insurer as needed. In a word, painless... he made a very stressful situation into a painless resolution in my financial favor. No baloney... service, honesty, clarity, competence, advocacy--- that's how I think of Ed Gallagher. Highly recommend .

I had a leak from my roof and my insurance was giving me a hard time. Luckily someone told me to…read morecontact a public adjuster and I found Owen Public Adjusters. Joe came out to my house and I could tell right away that he knew what he was talking about. He got work started that same day! My insurance gave him a hard time as well, but he persisted and get the money for the job done. There is no way they would have paid for it without Joe's help. Sue in the office is great as well, very helpful. You need them to deal with insurance.

Joe and Sue were great. We had to go back and forth with the insurance company multiple times…read more They made the whole process simple.

I didn't believe in Superman--at least not until I hired Leo Yeager after a broken valve in my…read moreattic flooded three floors of my home. From day one, Leo took charge, dealing directly with the insurance company and sparing me countless hours of stress, frustration, and uncertainty. He guided the claim process every step of the way and remained involved for months until the restoration was complete. What impressed me most was that Leo's help went beyond the insurance claim itself. When I had no idea where to begin with the reconstruction, he recommended a builder who did exceptional work and restored my home to a condition even better than before the flood. A major disaster became a manageable process because of Leo's expertise, responsiveness, and advocacy. I can't recommend him highly enough.

We hired Leo as our public adjuster for a complex insurance claim. Leo was the least professional /…read morecompetent service provider I have ever interacted with. He didn't add value to the process (despite his enormous fee), and his negative attitude made an already stressful process even more unpleasant. He failed to live up to any of his customer service promises. Simply stated, I would never hire or recommend him to anyone else, even if his services were free. Leo displayed an alarming lack of understanding/recollection of our claim, missing major items (totaling nearly $100K). He couldn't be bothered to review pictures, claim documents, etc. to identify major missing items--that burden fell entirely to me and my family. Leo was not an effective or eager advocate on our behalf. He was consistently argumentative and demeaning. He reminded us on several occasions that he was "too busy" to keep our claim straight with all of the other things he had going on. To illustrate, below are 2 examples (of many) that show his carelessness and lack of attention to detail. 1) After Leo suggested (based on his "17 years of experience") that we should take the initial (very low) offer from insurance, we asked why there was no allowance for packing/storing all of the contents of our home. He said "that should be in there," but when we pointed out that we didn't see it, he said "oh, insurance must have taken that out--I had asked for it originally." So either Leo asked for it and failed to notice that they mistakenly didn't include it, or he forgot to ask for it but didn't want to tell us that. I'm not sure which is worse, but in either case, there was a very obvious $20K item he missed that was only discovered because we reviewed the 40 page insurance estimate in detail. No apology from him either--it was as if we inconvenienced him by discovering his major oversight. 2) Near the end of the claim, we sent Leo a document with ~15 open items we felt needed to be addressed (including pictures and original receipts). Rather than reviewing the details and thoughtfully responding, he replied that our asks were "frivolous" and "ridiculous" and that he no longer wished to continue representing us (and further demanded his payment in full and threatened with imposing late fees if we didn't pay him, despite the claim not being settled yet). After discontinuing our relationship with Leo, we submitted those same questions directly to the insurance carrier adjuster. After a pleasant 30 minute conversation, they approved 14 of the 15 items (an addl.~$50K). This made it abundantly clear that Leo was the issue all along. He either didn't understand the details of our claim sufficiently, or was an ineffective communicator with our insurer, or was uninterested in investing the extra time it would take to reach the appropriate settlement and just wanted his "cut" so he could move on to the next. If you are thinking of hiring Leo, I would strongly suggest either not hiring a public adjuster at all or hiring someone else. Leo was an expensive, ineffective, and frustrating headache, rather than a competent and knowledgeable advocate who made the process easy and fair.

Caution! If I could rate this company a zero, I would. Everythibg was good until we gave them the…read morecheck from the insurance company. First time dealing with a publc adjuster and I never will again. The house next door to one of my properied caught fire on 12/14/25 and Neptune was the public Adjuster that showed up to the fire. Against out best judgment, my husband and I agreed to use Neptune Claims Adjustment Firm to file a claim with our insurance company back on 12/16/25. Dominique Walton said that he would be work on behalf of my husband and I agreeing to a fee in the amout of 20% of the paid claim from the insurance company. The claims check was endorsed to my husband and I and Neptune Claims Adjustment. On 2/3/26 we dropped the check off to his Office Manager, and we were informed that they would deposit the check and reissue a check to my husband and I for the diffence in funds. The Office Manager (I will not name) sent me an email on 2/12/26 stating that the check should be ready in the next week. When I reached out in 2/24/26 to get an update on the check, there was no answer and no response from the Office manager on the number that we had been regularly communicating up to the date that the check was delivered. Shortly after I reached out to the Office Manager, I received an email from Dominique stating that he would be withholding our portion of the proceeds from my insurance company until we provide him with photos and proof that the work had been completed or is in progress. He also stated that if we did not have a contractor he could appoint a contractor to do the work. Is this even legal?

From the owner: Neptune Claims Adjustment Firm LLC is a licensed Public…read moreAdjusting firm with over 19 years of experience dedicated exclusively to representing policyholders — never insurance companies. Our mission is to protect property owners by managing the claims process with professionalism, precision, and strong advocacy. When fire, water, storm, or other property damage occurs, we provide immediate guidance and oversee every stage of the claim. Our team performs detailed inspections, prepares comprehensive documentation, analyzes policy coverage, and negotiates directly with insurance carriers to help secure the full and fair settlement our clients deserve. Clients choose Neptune for our experience, strategic approach, and clear communication. We understand how stressful property damage can be, which is why we focus on reducing pressure while protecting your financial interests. Proudly serving Pennsylvania, New Jersey, and Delaware, Neptune Claims Adjustment Firm LLC is trusted by homeowners and property managers seeking knowledgeable representation and proven results backed by nearly two decades of industry experience.

I want to take a minute and hope this review helps more people make the right decision and pick…read morethese folks. I tried to go it alone and had a horrible time with my insurance company. Jared came in after the fact, had my cases reopened and was able to help us beyond our expectations. They handled everything, the follow up was fantastic and his level of professionalism second to none. They are worth every penny and more, I cannot say enough about these guys. And to do this all with empathy for what you are going through is just amazing. Thank you so very much for helping us put our home back to new again.

These guys helped us out with 2 claims at my parents house. It was unbelievable how much the…read moreinsurance company tried to rip us off. Guardian got us all that we needed to get replaced not just patched. They live up to their name. .. Highly recommended if you have ANY damage to your property.

Ed is both very professional and very reliable. Unlike so many others that I've dealt with, he's on…read morethe ball and gets right back with you. I've used him several times for both personal and business, and have also referred him to several other friends and even some of my own clients. Everyone has always said only great things about his service. He truly knows his stuff and gets the job done. I would highly recommend him for someone that can get you the most for your claim.

Ed is a great guy! Very knowledgeable and helpful in time of insurance loss. He works carefully…read morewith your insurance company making the process very seamless I highly recommend his services!

I enlisted Barry's assistance when I had significant water damage to a large portion of my house…read morefrom two separates incidents that were days apart. Barry's experience allowed the first claim to settle very quickly and he was diligent with the second one, working hard to be sure that we were reimbursed fairly for all our loses. I would certainly use him again or recommend him to others.

I had the chance to meet and work with Barry when my sewer line collapsed. He took the headache…read moreaway from me dealing directly with my insurance company. Having several different policies, it was confusing knowing what I was entitled to as far as coverage and reimbursement. He is very thorough, and pleasant to work with. I highly recommend him to anyone that may need assistance.