Started here after an eye infection popped up, they squeezed me in same day! Second visit, paying…read morefor a follow up was new to me, but I googled and found this is not unusual. Google maps also took me to wrong location even when I typed Acton behind the name (defaults to Concord location regardless) - tip, use street addresses! I consider those hiccups part of the learning process and all that aside, these are really nice people. Dr. Wesson has great bedside manner and humor, and is very cautious with eyes- you only get one pair in a lifetime, right?! Front staff does not coddle, but are adult and upfront when asked questions. Once they saw I was interested, they gave me extra good to know details about taking care of my eyes. Appointment & phone staff are so nice!

The staff is very rude. Eye check up done in 2 minutes. Asking questions is considered as an…read moreattitude problem.

Dr. Acton is very unprofessional, condescending, and rude to colleagues calling to clarify patient…read moreinformation. I would not recommend patients or anyone I know to his practice.

Rude. On multiple occasions when I've called with simple requests, the person whom I've dealt with…read moreon the phone is insulting and rude.

I would not recommend them to anyone. I learned the hard way that they are not transparent about…read moreerrors made at the lab on sunglasses I bought. Mine were sent back to the lab 3 times. Unacceptable for what I spent for them. They are selling subpar glasses for top dollar and giving subpar service. The representative out of the Concord store called me one time and left a message as my concerns were relayed to him. He never called me back. The customer service is severely lacking. Go somewhere else.

Our family of four has been going there for years and we've always had a great experience. Recently…read moreour 10 year old son told us he was having trouble seeing the board in class. We were able to get in for an exam quickly and his new glasses arrived within a few days. He's much happier now and the service we've received afterwards (broke them 48 hours in) has been nothing short of exceptional.

Gateway vision is awesome. Friendly, professional and kind. Made sure I understood my insurance. On…read moretime and just a wonderful group of people.

Dr. Hunter and her team are extremely friendly, kind, and professional. They use modern equipment,…read moreexplain the exam tests and are open to answer questions as well as easy to talk to. They offered ways to maximize insurance coverage. I felt like I had a personal stylist assisting me with selecting perfect frames for me.

I haven't used the ophthalmology side of the house yet, but the eye wear sales and service side is…read moreexcellent, especially if like me you prefer that rather finicky Silhouette brand.

Do not go here for any eye care whatsoever! I had cataract surgery 2 months ago there and have had…read moreproblems ever since. They acted like I was exaggerating! I am extremely light sensitive, my eyes burn and sting, I can barely see at times and driving is awful. They claimed to have no idea what could be wrong. I went there because I thought I needed new glasses for night driving. I was examined and told that I have cataracts and saw their surgeon, Dr Wu, and he recommended surgery. I then went back trying to get help for my painful, burning, light sensitive eyes. After this failure to help me from Dr Wu, I saw a specialist at Lexington Eye and he knew exactly what was wrong. The surgeon had cut a nerve when he cut into the cornea for the cataract surgery and it set off a painful nerve reaction that , Hopefully! will get better in 6 to 12 months! There is no treatment other than a low dose steroid eye drop. My whole life has been affected by this, I am still having to work and drive and it is a nightmare. I also found out that I didn't even need the surgery yet since that didn't help the problem I was having which is night driving. It is still bad. I needed new glasses! Now, driving in the daylight and driving at night are both terrible. A few days ago, I was speaking to an acquaintance and she said the same thing happened to her mother after having cataract surgery at D'ambrosio and her mother was miserable for 6 months. At this point I can only hope for a 6-month recovery instead of a year! Do not go there, their doctors are terrible! They only care about making money and doing surgery you don't even need!

I was booked for an 815 am appointment. There are also 6 more people waiting in their cars to…read moreget into their exams. Very irresponsible for this placeto overbook I am called into office at 845 but had to wait to see dr another 30 minutes

Stopped there while I was in the neighborhood because the lens on my glasses popped out. Was told…read morethat they do not repair glasses that were not made there. I explained I was not from the area and was told "Sorry, that's our policy." There was no one in the office at the time. I drove across town to Dr Wesson's office and they were happy to repair them quickly for no charge.