Better customer service from on site management. Bugs all over front of new tahoe after it went through. I cleaned all the bugs off and excess soap from car with their "clean towels" they left streaks all over black car. Manager said I should not have used his towels and he would not run it back through per company policy. I went to another carwash and paid again. I will never take any of my vehicles back there, I think my son's have a membership there as well. I will be canceling them too. read more

Watch out! They are tricky. Raised prices with no warning. Not worth the price increase. Cancelled my 3 car membership.

The wash and amenities are GREAT! What is not great is that if you choose one month of washes for the same price, they never tell you it will be a recurring charge on your credit card. This is a very deceptive way to do business. I will never fall for the for this scam again. That being said I will get my car washed here again. Sad they can't be honest about the monthly charge. read more

Had to stop my membership because my car was not getting clean. For the price you pay this wash definitely isn't worth it. People who work there just don't care. read more

Came in with my bestie to run her car through. Nice and clean, appears that they just opened. They are having a special right now for $9.99 for the first month if you sign up for the monthly washes. Free vacuums available. Spot free washes and staff was super friendly when we visited. If you text Tidals73 to 30400 you get a free $25 wash. read more

Tidal Wave Auto Spa - Car Wash Near Me - Buford, Georgia

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Brushes WILL scratch your car. They try to upsell you every time. Don't scratch your car, especially if you want to keep it for a long time. read more

I need to give Dani in the Tidal Wave Customer Care Center 5 Stars for the kind and efficient way she set up my account. Everybody is short handed these days. So for the Customer Care Pros like Dani who show up every day and do an excellent job I say Bravo and here's 5 Stars read more

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HORRIBLE! Completely damaged my car. The manager claims it can't be the car wash, but there are thousands of scratches vertically up a brand new car AND on the roof. He said they will put in a report and maybe they will pay for it. The will now, or in court. DO NOT COME HERE! Brand new 65k car RUINED! read more

Absolutely terrible customer service. They say to cancel on a certain date when you cancel a day before that date they say that doesn't work cuz you need to do it 5 days in advance. I spoke to Emily at the office and she was Zero help and did not want to refund my money. This is how they scam you to keep you going for another month. If they would have told me to cancel within 5 days I would have but they did not. buyer beware. no wonder why they got an F rating from the Better Business Bureau. read more

My daughter's car got $1600 worth of damage when the car wash malfunctioned and pushed her car into equipment on the right side. No one helped Wr have reached out to them locally and at the corporate level and they refuse to take accountability for the damage Their representative, Steve is very arrogant Employee stated to us that this wasn't an isolated incident. Was there 2 days later and another lady's car was damaged while I was there I would not have your car washed here. read more

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Attendants directing traffic are not paying attention -?running vehicles tires onto rails what appeared to be purposefully. Many of the vacuums did not work. read more

If you get rid of your car and cancel your monthly wash, you will (not) get a refund for the duration of the month. In other words you are paying for something and getting nothing for it read more

I experienced poor customer service from your alleged assistant manager. She was very passive aggressive, patronizing, and condescending... quite frankly a smart ass. Not sure what or who ruined her day before I crossed paths with her, but I hope she doesn't let those issues influence her customer service with other clientele regardless of the perceived positive or negative interaction. I must say, she knows her shit and I'm sure she is very good at what she does. However, I believe that in order for her to be an exemplary assistant manager, she should rethink her overly happy, passive agressive, smartass attitude. Because of this, I do not plan to return to this car wash. Bad experience. read more

I run my truck through then go back to the shop and finish washing the truck. Does ANY car wash actually get the vehicle clean? I understand the wheels are apparently impossible for any drive-through to get clean but a giant smear of dirty water across the tailgate that actually was not there when I arrived but done by the dirty wet brush that the kid at the entrance put on it and going through the wash didn't even take that off!?!?!? read more

Mixed feelings writing this. Generally, my experience at Tidal Wave locations has been good. The Buford location however, has some issues with management based on the service I received from the Manager today (April 23, 2023). Teresa was rude and was more than happy to have me cancel my monthly plan rather than provide a re-wash. I'm a (was) monthly member so I'm committing to $25/month or $300 annually. We have two cars so we're a $600 customer. The towels I used to dry my car left filmy, oily streaks on my hood and windshield before I realized what was happening. So, I assumed I could run it back through the wash. Nope! Rather than allow me the rewash, Teresa offered to clean the windshield so I could see but said I'd have to return tomorrow to rewash the car and she wasn't willing to clean the entire hood, grill, and full windshield - which I suggested after she was adamant that I couldn't go back thru the wash because the towel may not have been their fault - she claimed it was possible I was putting something on my own windows causing the smear. Well, no rewash, no membership. I cancelled my car and my wife's. We'll find another option if Teresa and her owner would prefer to send away $50 a month over a single re-wash. read more

Good morning, I was a the Buford location yesterday and I overheard two male employees talking while they were folding towel, they had used the n-word twice and I was in shock when I had heard them say it because they were not black. One was white and the other was Spanish looking. I just feel like that they shouldn't be using that kind of language around the customers, especially if they have black employees working with the. I am a caucasian man and I was offended by them saying that word. But other than that the wash was amazing as always. read more

The location in Flowery Branch is nice, very convenient, and has a friendly staff. VIP membership is well worth it.

If I could leave Zero stars I would. This company uses deceitful business practice. They lure you in with $10 unlimited service and send you one (1) text to authorize. Well, I decided to not use the service going forward so I simply did not put my account information into the text request. It turns out they have been charging me $19.99 not $10 every month since and I just caught it. They never sent another text or any communication with each new charge just quietly took the money. I do not believe I authorized these charges, they can clearly see that I never utilized their service again. Corporate indicated they would only refund the last charge. My bank says since I authorized the first one they are legit. I disagree, I authorized one $10 charge and they quietly took advantage with their deceitful business practice. Had they sent a text with each transaction I would not think this way but given they way they did this I think it is on purpose. I wonder how many others got sucked in and have been paying $19.99 and not getting any sort of notification they are doing so. Very disappointed and will not do business with them again. Considering making a picket sign and spending a few hours informing their potential customers of their deceitful business practice in front of their business. read more

Wonderful staff and gets the car clean. Vacuums and towels for after the wash. We go here weekly.