Service call for A/C not working last night - my time window today from 12:00-4:00 PM. It's 7:20…read moreand still no tech nor a call. Same thing happened last time about 9 months ago. Worst service record ever. Not recommended

Had a guy come out in August to give me a quote to completely replace the AC and furnace on my 2nd…read morefloor. He did his thing, we had a chat, seemed like a nice guy, said he couldn't give me a quote immediately as his laptop was dead. Fair enough. Told me to expect it either over the weekend or on the Monday. No quote was forthcoming. I followed up 3 times over the next few weeks to try and get the quote. Finally, to give one last opportunity before I wrote a review, I called 2 weeks ago and was told the technician would call me back that day. Not surprisingly I heard nothing. I can only assume that the tech is assuming this job isn't worth his time as he'll make more elsewhere. Really wanted it to work out with these guys. I know a couple of guys who know the owner/manager and they have alot of good things to say about him. Unfortunately I can't even get a quote.

I hired them to link a generator to my house and to fix two ceiling fans. They provided me with an…read moreestimate - which I paid $196.73 for. This charge was not applied to my bill. I then decided it would be best to replace the fan rather than fix them. The first time they came out, they removed the fans but couldn't install the new fans as the down pipe (I provided) was the wrong size. Nothing was done for the generator as the needed part was the wrong size (they provided). The second time, they installed the fans, but again did nothing for the generator as the replacement part also didn't fit. I was then informed they couldn't do the generator job as described in the estimate and the new estimate was now $300 more than quoted. Essentially it took 3 trips out here for them to figure out what was actually needed to install the generator. The estimate, I paid for, was useless. I was then billed $1,587 for the fan installation. This included a second trip fee as they had to come back because the fan down pipe I provided was incorrect. I reminded them they had to return anyway as their part was wrong, but they keep telling me I caused the return trip. They finally split the cost with me. I reviewed the invoice carefully and found numerous questionable charges and errors - 75 minutes of supervisor reviewing project with staff @$109/hr, billing assistant time at electrician rate, charging for lunch time, assembling a defective ladder. The final bill to install to ceiling fans in ceilings was $1,321, $266 more than their original invoice. Next time I will rent scaffolding and do it myself.

I wish there were more stars for this…read more Storytime: When Duke Energy upgraded our electric meter, they broke the base, and we experienced worsening brownouts and then blackouts for a few days. When we called Duke Energy to come out, they found the meter was sparking (AKA arc'ing), so they shut off part of our power (one "phase"), so half our lights were out and we could not run appliances, although we had heat and could run a cord to a working outlet to our 'fridge. BUT we had to repair the base (The box your meter sits on either outside or inside your house) at our cost! (We were able to try and submit a claim, which actually was rejected due to a Duke subcontractor did the work ... also,we found out the base might have been failing for a long time before the meter replacement.) First, I tried a company in Durham, because they could come out that night. They came out, and gave a $1,200 estimate to: get a permit, parts, replace the meter base. Fine. But, the person the Durham firm sent was scary in many ways ... I thought he might either electrocute himself or damage my house. Clearly he had no idea what he was doing, from watching and talking with him. My "BS detector" was going crazy. I wanted someone else, and told the firm to hold off while I got a second opinion. Meanwhile, a day wasted with no power in many rooms in the house. I called all the local electricians and everyone was too busy for weeks! Then I tried Bonneville. I emailed them at night and got a call in two hours to schedule! I spoke with Brad and he clearly understood the situation and made me much more confident than the other firm. At Brad's suggestion, I left a key for him to come inside the house so no one had to miss work. At about 10:30 that morning, he called me to tell me he was able to REPAIR the broken meter base, not replace it. He patiently explained EVERYTHING about what happened and why ... literally spent 15 minutes explaining and talking about it. Such an easy experience! The best part? We were only charged $233 for the repair parts and labor, vs. the $1,200 to replace the meter base. Advice: Bring your A game to Bonneville. Be ready to clearly explain your problem in an intelligent way, be a good listener, and you will be rewarded by the best service experience possible. HIGHLY recommended. Richard Stern, Carrboro NC.

Excellent service! They were knowledgeable about getting my Tesla charger installed in my garage…read more They thoroughly answered all my questions and were very professional. I highly recommend this company!

I did not hire them. They quoted me 165.00 diagnostic fee. I hired Brunmitt Electric out of Oxford…read morefor an 85.00 diagnostic fee and for a total of 100 bucks my whole issue was fixed! 165.00 diagnostic is robbery.

I gave them one start because there is no way to post a negative number of stars…read more CMC is a miserable company. The salesman said whatever he had to say to get the sale: CMC would take care of everything including calling 811 to get lines and cables marked, and that we would be without power for no more than four hours. This company forgot to call 811 to get the lines and cables marked, for about a month. When they finally got the lines marked, they still managed to cut the Spectrum cable. They installed the new electric panel and then told us we were responsible for the 3 inch gaps around it. That's not what we signed up for. Finally, they took care of this. The power was off about seven hours, not the four we were told. And then, after they installed the generator, they forgot to turn the gas back on. The generator, which was installed a week late, seems to work, but this installation has been a head-banging experience. Except for the salesman's visit, CMC never showed up on time, up to an hour late, without even the courtesy of a call. According to CMC staff, the longest delay was due to their inability to schedule properly. The supervisor, for example, was due to be here by 10AM, but he was late because he had to attend a service meeting until about 10AM. He got here almost at 11. We had adjusted our schedule around the appointment they had given us, and then had to cancel appointments in the afternoon because of his delay. This supervisor told my wife to read the instructions in the orange book CMC provided; we never got an orange book. We got no orange book, but an orange piece of paper that said to said to download the app and follow instructions to connect the generator to the internet. When they're getting paid over $13,000, they should be competent, professional and live up to their commitments. They might also be somewhat more helpful hooking this generator to the internet. I will never use CMC again except warranty work on the generator. Since Generac doesn't screen is franchisees very well, I won't use Generac again.

Very responsive. Super kind to my mom. Respectful of the property by wearing his mask and taking…read moreoff his shoes. My mom was very happy with the level of service and I would definitely call them again for any electrical needs. A plus!

These guys were great. During the last 2 years of a home remodel I have worked with various…read morecontractors and companies and I am very impressed with New Light! I wish I had found them earlier. They exceeded my expectations. They installed my tankless water heater, coordinated the permits and inspection, and worked with us to get the gas company out all in one day! Their customer service was amazing- they picked up the phone everytime I called and even reached out to me to help me do what I needed to do on my end. I cannot recommend them more highly. These are my go-to guys for future needs.

I use New Light to wire a grinder pump that was plugged in backwards and burned the motor out…read morewithin 7 months. After contacting the owner he said that he will not be covering full replacement because his ex-employee won't send him pictures showing it installed wrong. I was all but told "unless he proves it was installed wrong, you are on your own". It honestly makes me wonder why this employee is no longer there. This company was the last company for ANYTHING out to this house. After calling him and telling him what was going on, he said he would go take a look at it to see what's going on. He pulled in the driveway and left without ever getting out of his vehicle then called me and told me that he looked at it. It was a blatant lie. I have used them before for small jobs but I will never contact them again. Bad business. Owner is pompous. Honesty is lacking.

Update to my original posting: The Owner reached out to me today and addressed my concerns around…read morepricing on the initial bill and the estimate of the pending job. I'm satisfied with the outcome of that discussion and have no further concerns over pricing. They earned my business through their effort to make things right. Pros: Prompt response & service Knowledgeable & highly professional Technician Reliable/flexible-Rescheduled appointment to an earlier time slot with no issues Cons: May be cost prohibitive for some In my case: 192.43 Diagnosis fee 779.38 for services rendered: Total cost was 971.81 1) Diagnose garage light fixture not working (ballast/lighting was replaced on (2) units) 2) Estimate to replace a fixture on the outside of home (lighting replaced with a flood light fixture) 3) Estimate for an future install of an outlet in the master bath. Estimate was provided and totaled 868.36 for parts/labor/inspection permit admin fee Summary: I've had other companies out and have experienced poor results. In contrast the work that was performed by the Volt Doctors Tech was done pristinely. I don't recall the Tech's name...he was a quality minded individual...& took great care in performing the work yet worked efficiently (job was completed in under a hour or so).

Bunch of crooks. They asked what kind of car was under my tarp and the price went up due to a…read moreTesla. The quote was over $1000, but negotiated to less than half while still at my house. These guys are a joke and I won't ever do business. Check out this video I captured on my Ring device. https://ring.com/share/6703601590007543697

My family and I were looking for someone to come in and place a dedicated circuit in our garage to…read moreresolve some issues we were having in our new home. They had someone out within 24 hours and our experience was wonderful! Their employee showed up right on time (also wearing a mask) and was extremely polite and professional. He completed the job and made sure the cuts he had to make in our wall were neat and clean. We were extremely happy with the service we received, how quickly they were able to get out to us and the quality of work. Thanks for taking care of us!

Allen and his crew went out of their way to correct wiring and install wiring in our home…read more Outstanding service and workmanship! Since then, his company is our "go to" for all our electric needs.

Recently I worked with Carl and he's quite erudite in many things. I had all kinds of questions &…read moreafter truly listening to what I had to say & what my thoughts were on a project he gave me a few options. We discussed different price points & what my priorities were. Based on his information I bought the components & let him know when everything arrived. He was out the next day in the time window he gave me & proceeded to install everything needed after making sure the cameras & lights were placed properly i.e., where they would be most likely to capture motion whether animal or people. He walked me thru how they worked etc & it was most helpful. I've been working with him on another project & he's provided the pro's & cons for each step. While I was initially cranky that what I wanted to do vs what was feasible once he explained his reasoning & why it would not work. I respected his approach with me & in realizing the logistics in this situation, he absolutely nailed it. He did provide me with an alternative way & looks like that's what I'm going with. Bottom line, he's knowledgeable, really good at his job & he put me at ease. Will definitely use his services again & I've shared his info w my friends.

Wasted a week waiting on a returned telephone call for an electrical project. Allegedly they return…read morecalls within one business day. I left several voice messages during the week-still no response. I had contacted them after neighbors said they did a great job. I completely understand being busy but it takes two minutes to call a potential customer back.