I am not usually one to write reviews,if I don't have all positive things to say as I am a small business owner myself. My first time at Tida was very positive. It was very clean and I appreciated the family business atmosphere. My nails came out beautiful and I had been going every two to three weeks for over six months. However, the other day I rushed to my 5:00 appt, one that I made three weeks prior ,during my appt as to be sure I would have my nails done before Christmas. I walked in two min before to see that my technician still hadn't painted the current clients nails. I was welcomed as I walked in and 15 min later I heard the client say she wanted a darker color my technician got up to grab another color looked over at me and said " I'll be right with you after I put top coat on. I said ok and waited. During this time another technician who disappeared after I sat answered a call and I heard her say what time and ok we'll see you soon. Ten min later a woman walked in and said hi I just called for a gel fill. She sat her immediately and started her nails, to say I was starting to get annoyed and ignored would be an understatement. Now at 5:30 a half hour after my scheduled appointment I hear his client say she wanted more sequins on her nails. I patiently waited for him to say that he was already running very late for his next client ,but to my chagrin he was going to add more to her nails. I had to pick up my son at 6:45 and if he didn't start me right then, I never would have made it. I got up and as nicely as I could hold it together, I told him I couldn't wait because it was taking to long. His response was " sorry we're running a little behind". Really? i don't know why it's my issue. I was on time, if she wasn't then it's her problem that she couldn't get more sequins added bit to mention how rude that she knew I was there for an appt and just kept adding more work for him. maybe she thought he was there to do her nails for three hours. I hope she tipped him extra for mine and paid him for my service that he lost. I'm sorry but when your in a service business and your client gives you the courtesy to be on time we deserve the same courtesy back. I was going to give them a chance, and since they had my number I thought I'd atleast get a call of apology and to make another appt. I bet you guessed that never happened. Its really a shame because I would have stayed there forever and had atleast five of my clients who wanted to start going there after the new year. I honestly wish them the best as they really are nice people, but they don't know how to run a service oriented business and for other busy people out there who have families etc, they need to know and be able to make an informed decision before booking. Needless to say even after securing an appt three weeks in advance, at a salon that I have frequented twice a month for over six months, I will not be able to get my nails done before Christmas read more