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    Thunder Audio Video

    5.0 (3 reviews)
    Open 9:00 am - 5:30 pm

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    Home theater calibration

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    2 years ago

    This man is a OG stereo guy that gets right to it no annoying wait times or beating around the bush very clean professional work

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    4 years ago

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    8 years ago

    Jerry was great he help me out with remote that i had problems locating great service and fast delivery. Thanks Again

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    Micro Center

    Micro Center

    3.2
    (1.6k reviews)
    $$

    Well, to start they have exceptional customer service all around. Awesome selection, friendly and…read morehelpful employees and managers. 10/10 professionalism. I bought a new computer the $799 gaming power spec. I had some issues with it, the windows didn't install right, then I had a startup repair I had to do... not what you're looking for 2 weeks into a new computer. That being said... I brought it back, I didn't have the box, they exchanged it quickly with no hassle, they even made sure I didn't have to wait in line again. When I brought back the computer for return, I accidentally included the DPI cable and HDMI cable from the monitor I had also purchased. I called their customer service line, their centralized support answered very fast, I told them what happened, and they placed me on a very brief hold to talk to one of the managers at the location I had been to. They did a great job. I got a call back same day 2 minutes before close at 5:58pm on a Sunday. (I had called customer service at 5:45pm that same day) If you want the best customer service around, and a wide selection, go to Micro Center. Thank you Jordan who helped me get a replacement, and cashier #5 on Sunday 7/26, and the manager who called me back so quickly letting me know they had my cables and I could pick them up. You guys do a really great job. Despite having issues with the new computer. I would gladly recommend this business knowing there's 10/10 customer service if you have any issues.

    We initially went to MicroCenter Tustin to purchase a PC for my son. We were going to get the parts…read morethere and have MC build it. After meeting with Mario and pricing out the parts and build for a new PC, it was clear the PC purchase would have been over budget. Mario recommended a prebuilt PC from them called PowerSpec. He showed us the G535 and it had everything we wanted in a gaming PC but for almost $500 off the retail price if we had PC built. I asked why was it cheaper and Mario told us the PC was built before the rise in prices on the memory and GPU. We then met with James Tran who showed us the G535. I noticed they had an open box PC. James explained to us the open box was a return for resale at a cheaper price. It was $100 cheaper. We bought the PC and took it home. Unfortunately all was not well with the PC. When playing two different games, (Marvel Rivals & Ark: Survival Ascended) the PC freezes for 10 seconds and reboots to the desktop. I tried troubleshooting by playing two different Benchmarks and lowering the GPU graphics, deleting and reinstalling updated drivers and lowering video resolutions but to no avail. Every time my son would play the games the PC froze and rebooted. This lead me to believe there are hardware issues with the PC. Luckily the PC was still within their 14 day return policy for returns, exchanges and refunds. We decided we did not want to have their techs try to diagnose the problem with the PC and just return and exchange for a new one. MC's return and exchange process was very simple. You go online to their website, log into your account and file a return. You are given a QR code and just then head to MC. When we arrived (the nearest MC is Tustin which is 2 hours away), we met with James Tran again who helped us with the process. I explained to James what the issues were with the PC. He told us the option of walking over to their Tech area of the store and having their guys try and diagnose the PC. I told James we would rather just exchange it for a new one. James understood our situation and spoke with his manager who allowed us to exchange the return for a new PC at the open box price so we did not have a to pay the difference. MicroCenter staff especially their managers (forgot their names) along with Mario and James Tran were awesome. They truly satisfied our experience at their Tustin store and made our teenager son very happy. So far everything is working properly with the replacement PC. I'll do a follow up if things change. Thank you again MicroCenter!

    Best Buy - Costa Mesa

    Best Buy - Costa Mesa

    2.2
    (784 reviews)
    $$

    I'm not sure why this location has several bad reviews. I went yesterday, on Mother's Day, to get a…read morenew computer and printer, and everyone was super helpful and attentive. I needed a very basic all in one computer and 3 in 1 printer. As soon as I arrived I was immediately greeted by the lovely Matthew who was wearing an HP badge and said "I'm The Printer Guy but I'm also a huge nerd so I can help you!". And he did. 30 min later I walked out with exactly what I needed. No upsell, no pushing extras, just a very affordable all in one to serve my at home needs. Issac, the cashier was also super helpful and friendly, he went to the back to locate the model I needed. So I'm not sure why all the hate. These reviews almost scared me away, I'm glad I went anyway. Don't be worried, my experience was 10/10.

    We ordered 2 wine refrigerators 3 weeks ago that were due for delivery on May 11. I received a call…read moretoday from someone who clearly has no idea what customer service is and they told me they me delivery I was expecting in 2 days was being pushed out 2 weeks because the manufacturer just shipped the unit. So we are getting one refrigerator on Monday and the other one in 2 weeks.... They of course had no idea what went wrong or why they are telling me about this 48 hours before I am getting f my complete delivery. The worst part is they clearly don't care because they have no idea what customer service means and it's truly very unfortunate because they don't know how to take care and support their customers. Plus they will never respond to this review due to there lack off concern for the customer....

    Best Buy

    Best Buy

    2.9
    (826 reviews)
    $$

    Stopped by this week for a purchase for my mom. Very good customer service. Got approached twice to…read moresee if we needed help. Floor is organized well to where you can find brands and sections easily. Parking was easy and somewhat empty for a weekday evening. Pricing I feel is a little higher than competitors. Will likely come back when I need something I can only find here.

    I came in one night . They had what I call an 'event' going on. Where ppl rushed on in to place an…read moreorder for pokemon cards. I came in an hour later after it initially started. Seemingly still made the cut to order. There was about 20 ppl in front of me. So as the line shortens and im getting closer and closer, I'm just on my phone, texting friends, being excited that I'm about to place an order for this very special set. The manager/supervisor, whose name is tony, comes around to the line and makes and announcement. Specifically stating that they will NOT place multiple orders for individuals. I paid no attention, it didn't apply to me. I had just got there 15 minutes ago and hadn't placed any order yet, I thought. Then tony looks at me and proceeds to tell me that I should leave and that he will not be taking my order. I didn't listen to him. There were only 4 ppl in front of me. I was almost there. Soon as I got in front of the cashier, tony comes rushing from around that corner and tells me he's not taking my order. I kept asking why so he tells me to talk to security or call corporate. I'm confused as fuck! Then the female cashier looks up my account and tells me that I've been buying from other stores and now that I can't buy from their store. So I'm asking myself, if I bought a tv from the other location, I can't buy another tv at this location?? I started to feel like tony was discriminating against me. Becuz I came to realization that buying/purchasing from other stores was not the issue here. Becuz tony had already told me before I even got to the register that he was not going to take my order if I'm intending to place multiple orders. Which I hadn't. We went back and forth, and then begins to tell me that he now will take my order but it WILL be canceled. So after discriminating against me, he now wants to threaten me by deliberately canceling my order. So as he proceeds to place my order. I give him that necessary information that he needed. I gave him the sku number for the product that I wanted. And after I gave him that number he says to me 'funny that you know the number by heart' . It was 7 numbers. I remember my dl number. My license plate number, my ssn, and even my mama phone number by heart. I have no idea why he thought I couldn't remember 7 numbers to a product I've purchased in the past numerous times at other locations. All in all, this guy tony discriminated against me, threatened me. Intimidated me. And patronized me. He straight up profiled me. I wanna have a talk with HR next and ask what type of ppl they hire and requirements are needed to have a manager/supervisor position. It's ppl like tony is the reason why I don't come to this location. I've had better customer service at other Best Buy's location. I get 'good mornings' every time I walk in after a night of camping out. I don't get treated like shit like how tony did me. Take my word for it Don't come to this location Westminster mall and Costa Mesa is the place to go. I got the proof.

    Target

    Target

    2.2
    (232 reviews)
    $$

    During my recent visit to the store with my aunt at 10:06 PM date of 2/22/26 we encountered an…read moreissue while attempting to dispose of our quarters it wasn't even a lot two over exaggerate. We approached the cashier, Karen, who was wearing glasses her lenses are circle wise and had an android smartwatch. Despite our attempts to offer her the quarters, she repeatedly rolled her eyes and informed us that she was not interested in counting them because she weaned to go home with a smile laugh. This behavior raises concerns about the level of customer service provided at Target. It is unacceptable for employees to display such a dismissive attitude towards customers, especially when they are not fulfilling their responsibilities. It is crucial for employees to maintain a professional demeanor and provide exceptional service to ensure a positive shopping experience for all customers. If I receive no feedback, I will be taking this into a further step in person.

    This is a smaller sized target, but not why I'm giving only two stars…read more Inside the layout of this store seems disorganized. It doesn't flow well at all. The restrooms are all the way in the back of the store, and there's a big tv showing multiple camera angles of people walking in and out. They don't sell alcohol here at all, I was wandering around looking for wine and ended up having to ask an employee, who informed me. There are fitting rooms located in the middle of the store, however most of them are closed. I assume based on my experience here this store has or still does experience quite a bit of shoplifting. Definitely not the best target I've been to, and I'm not sure I'd come back.

    Thunder Audio Video - electronics - Updated August 2026

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