Emailed the store about doing a return from the vendor, received an email 2 days later that confirmed I could. Drove an extra 30 minutes to get here and was told, without any reason, that I couldn't do the return. Showed them the email and they were confused. Not a fan of this store. read more

I recently purchased work boots from this place. The boots cost me $145. I reached out to them to return them because they were so bad I couldn't wear them. When I called I talked to the associate and manager who told me to return them and I would receive a refund, all I needed to do was to pay for return shipping. I paid the shipping and and sent them out. When received, a different manager told me they could not refund them and could only send back. I'm now out of $145 for the boots and $30 shipping cost. This place is horrible at business read more

Excellent! Knowledgable staff behind counter to give very good info in the hunting department! I spent a little over $600.00 and got two great deals. Thank You guys! read more

Great selection of products. Gun guys are always helpful. Clothes and archery selection is great too. I read negative reviews and it is impossible to please everyone. Dealing with the public and keyboard warriors on yelp is impossible. I will be back. Keep up the great work. read more

The manager at the gun section had no interest or concern about my situation. He recommended bear spray to handle home invasion which could kill my cats and make me ill. He accused me of saying I would shoot through my door at an unknown person which is completely ridiculous, something I would never say or do. Terrible service as I just had my home invaded. However the other departments have Great customer service. read more

Decent place especially if your local , small town ... people care about what they sell

Great customer service, the employee Bryson helped with all of my needs. He seems to always be working when I come in and is always a great help! read more

Do not sell your used guns here!!! They are rude and offer an unfairly low price. I just was in there to sell two long guns. My so called "customer service representative" says to another employee, " Look at the piece of shit he wants to sell." WTF??? Then, he offered me a total of $150. I left and went to nearby Wallkill River Small Arms. There, I was treated with respect & offered 3 times as much cash on the spot!!! read more

The store is very clean and well stocked. Their prices were fair for certain items but high prices on other items. They also had a great selection of items. The service was great. The employee was very knowledgeable and informative. read more

THERE ARE BETTER STORES INTERESTED IN CUSTOMER SERVICE. AVOID THIS ONE. I stopped in to do some last minute Christmas shopping. My son in law asked for socks for Christmas. The store was running a "BUY 2 Get 1 FREE". They had 5 of the size I wanted $35.00. I wound up selecting some women's socks at $24. A very polite employee asked if I needed any help. I asked him how the sale worked because there were different prices and most had no price. He and I went through the socks and the discounts due. I questioned it at checkout, because I didn't see the $35 discounted socks for free. The sporting goods mgr was at the register and told me the discount does not show up on my screen but she could see it on her screen. My bill was significantly higher ($561+) than I expected. When I got home and checked it, I found I that I didn't receive the discounts as explained to me before my purchase. Over the last year I have spent a few thousand dollars in the store. After speaking w the mgr over the phone, I can't return the merchandise because of misrepresentation. I can only exchange for a store credit. And only for 30 days at that. Buyer Beware. They are dishonest and have zero concern for keeping or satisfying their customers. There are so many better stores around, they just happen to be next to the grocery store. I will NEVER buy anything there again. And I assume the Thruway liquor store is probably theirs also, so they are out as well. I was in a great mood when I went in, now I hope they get what they give out! read more

Great place. Always helpful. Recommend for all sporting needs. Great selection. Prices not bad.

Thruway sporting goods best in the area in lower Hudson valley well worth the travel for miles*****

Purchased a pair of shoes two nights ago. Store was closing in fifteen minutes. Neglected to see your return policy sign. Got home and put them on.... Felt too tight after just a few minutes. Went to return tonight and was denied my money back. Policy is a store credit or exchange. Asked if their was a size larger.... They did not have. Forced then to buy something I did not intend to get. I will not be purchasing from your store again. I can get the same products from Amazon and they are returnable if they don't fit. This store lacks any customer service after the sale.....! read more

Not allowed to use the restroom anymore, they tell you to go next door to Hannafords. I know the risks for COVID......OPEN THE BATHROOM! read more

The staff is very rude a very bad experience . also the shelves are empty . this is not how i like to be treated being a paying customer. A little feeling of being welcomed to shop goes a long way. I will never go back. read more

I drove 45 minutes to get to the store upon arrival my family needed to use the bathroom and we were told to go to Hannaford! That was the first strike. I felt very off put but my kids and I needed to get warm winter clothing. We re-entered this time to shop after using the grocery store bathroom two doors over and 30 degrees walking. I was stopped because I had my small dog with me. They rudely told me NO dogs allowed. My dog is a small French Bulldog who is extremely well behaved. I picked her up and left. My husband shopped alone after this. I was over the Thruway's POOR hospitality! He bought an overpriced Columbia coat that they refused to match a price on for himself and grabbed two flannels that the sign indicated they were $9.99. The lady at the counter told him "No they were in the wrong spot, someone is going to move them". The sign clearly stated the Country brand flannel and she still did not make good for the sale price. This lady was not friendly and shouldn't be working with customers. The right thing would of been to honor the proper price that was advertised! She also turned two other shoppers away from that sale. I will not spend another $1 bill in this store as I feel they take advantage by price gouging and every employee looks at you like you are trying to steal something. It's unfortunate that small business are losing business to online shopping, but I'll shop online from now on. I counted at least eight employees in the same area by the clothing and four of them followed my husband around the entire time. Not a welcoming vibe at all! read more

Enjoy shopping for a firearm here if you like doing business with someone who refuses sale to a good customer based on an "unfounded accusation" and that's a quote. read more

If I give this place 0 stars I would. My husband and I came in the store and split up like we usually do. He goes to the men's section and I was in the women's section. One of the store associates, a guy with brown shaggy/ wavy short hair, probably around 5'7 -5'9, greets me and I say hello back. I'm bored walking around the store, stopping to look at some clothes here and there, not really finding anything I want. This guy begins to FOLLOW ME around the store. He followed myself and my husband all the way to the cash register area. I have never felt so uncomfortable in a store. Just staring at me and following me every where I went. I have purchased things in the past from this store, but never again. Horrible experience. Screw them. read more

Purchased a Sig Sauer handgun in mid June from thruway sporting goods. The price was $609. After waiting for purchase to be approved from Ulster County Sheriff I retuned to store to pick up handgun on July 23rd. The same handgun was now on sale for $549. I asked for the sale price. I asked for a store credit. The new sale price should have been honored. That would have had me spend more money at the store. I was denied any type of refund or store credit. In my opinion that was an extremely poor decision from the manager Jim. After this experience at the store I will not return for any other purchase. read more

I was on my way to the store, made a call to ask if they had something in stock. After talking to the gentleman on the phone, he had to make it a point to interject his political views. I decided not to waste my time driving that way. read more

I highly appreciated the courtesy and customer service I received from the staff especially Ron who took the time to walk me through the process and explain everything to me. I recommend this place for excellent customer service, good products, and fair prices. Thank again Ron !! read more

Not sure where the claims to rudeness come from. I walk in the door and every single employee says hi. I like that, they acknowledge I am a human. Quite friendly. I have had great conversations with employees in the hunting/fishing section. In fact, I have hung out there a bit just talking with the employees... I will raise my rating to great when I have bought some items and get the experience on the buying end. Right now there is little ammo and the gun stock is depleted, but I will be checking in as the situation here in early 2021 loosens up a bit. read more

I simply love this store! I'm an avid outdoorsman (huntin,fishing,camping,hiking,etc...) and this place literally has it all. The bottom floor is all apparel, camping, and footwear. Upstairs is where my true treasure lies - a 1/4 mile long pistol showcase with rifles and shotguns just as plentiful behind the counter. Ok maybe not a 1/4 mile, but its pretty big. The bathroom is on the 1st floor and you must request to use the key. Its very clean. The staff downstairs is always welcoming and very eager to help you with any questions you have. Upstairs, oh my goodness upstairs, the staff is plentiful and full of it. Knowledge that is... I constantly have questions in the fishing department and constantly have knowledgable people giving me direction. The gun department is outstanding. Ive never felt intimidated or dumb talking to these guys (and lady!) as they are all down to Earth people and genuinely just want to help. I've handled many guns in there without making a purchase, and they always treat me the same - great! My favorite person to deal with is Ms. Penny - This lady really knows her stuff! And I must mention they are NEVER short on ammo or acessories. Did I mention they also have archery equipment??? Ok you get the point - Im impressed. Even more so by being there tonight - Ladies Night! Discounts! Theres always something going on here and its located next to a liquor store and Hannaford. One stop shopping!!! Pros: clean, great staff, layaway on firearms Cons: prices are no better or worse than other places - But they are always having great sales/events read more

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The Thruway has gone downhill big time in the past few years. I rather give my business to Ulster Firearms, Wallkill River Small Arms, and Smoke Wagon. The policies and staff in general suck. The staff will act like they know what they are talking about but they dont even know where they work half the time. As much as I hate Dicks sporting goods, I rather spend my money there then to support the Thruway. read more

I only know the gun counter. The rest of the store might be fine. The salespeople just stand around. Only one person works at a time. They are not rude but they aren't friendly either. They are so slow you could go home and come back. If they go in the back to get something you might as well take a seat on the floor. Just not worth it. read more

We just moved to the area a year ago and I am happy this store is there since sometimes I don't want to wait for mail order to save money. Positives: - well stocked for fishing gear - if you need bait they have it - you can get your fishing license Negatives: - no real deals on price - not all counter staff know about fishing - I detect a bit of a tude from old timer and young fishing pro staff I will continue to use this place for quick gear replacements as needed. read more

I go here primarily for the fly fishing supplies, and I almost always find what I need. You wouldn't expect a store that sells shoelaces to have the selection of materials they do, which is always pleasant. You find a similar quality throughout the store. This is also my first stop for higher end and work clothes. I bought my Carhartt bibs here as well as several pairs of pants and boots. I'm looking to buy a shotgun in the near future as well. With brands ranging from Patagonia, Red Wing; Redington to Winchester, if you want something chances are they have it. read more

I drove a good distance to the store to order a specific expensive firearm for which the manufacturer listed Thruway Sporting Goods as their Highest Level dealer. I knew it might take months for them to receive it, however, I was willing to pay up front. The young sales kid in the second floor firearms department was inarticulate and literally had marbles in his mouth. I am bilingual and could not understand anything he was saying in English. I watched as he consulted with the manager who was in a back room only to return and say they could not take my order! On the way out of the store on the first floor I stopped to speak with three employees and requested to speak with a manager. One woman said she was a manager and called the gun department manager and then told me they do not take "Special Orders"! They would have to be giving something away of significance for free for me to ever set foot in this store again. Eventually, I hope they will learn what I learned in business college which is that without the customer there is no business. read more

Went there a w few weeks ago and one particular employee behind the gun counter was rude. Was just there today this same rude employee was with another employee talking to a woman at the of the counter while this young man was waiting on everyone, I had to wait at least 20 minutes for this young man was ablw wait on me. all while the other two was looking but did nothing to help. read more

After telling the gun section what I wanted and need for work (law enforcement) was told that they could do it. After purchasing a Glock they said they could not give me the law enforcement magazine and also after telling me they could do the night site on the gun they told me to do it myself. After this I would not buy camping gear from the store. read more

Called about a shotgun, told they had it, drove and hour to buy, they did not and told me it was my problem. Managers did not care or fix. Poor business ethics. read more

4 star only for prices. 5 star for service, selection and expertise. Unfortunately I do not live in Walden anymore, or reside in NY for that matter. If I did, this is where I'd buy my guns and save pennies for a Filson Macintosh. The updated store (RIP Thruway Market) is much bigger with a greater selection, but still has all the hunting/fishing upstairs that made this a favorite for decades. Simply the best, but not inexpensive (basically MSRP) - they do have great sales at the end of season! read more

Best sporting good store in the area! The selection and prices are great. The staff are always very helpful without being pushy. I tried out the new gander outdoors in Kingston and felt like I was just another customer they had to try and upsell. Back to thruway for me. Friendly small businesses like this are a gem in this area read more

I'm conflicted about this place. I've been coming here since I was in my early 20's. As a gear hound I love coming here. Especially since it entails driving through the quaint town of Walden. I've driven through snow storms to get here because of cabin fever all the way from NYC. They're currently remodeling the entire mall. It looks nicer but it's really the end of an era. I love coming here for the selection of great brands like Arborwear sweaters or Kinco gloves or everything Carhartt. The service and friendliness downstairs is superb. So is their service and selection in their fishing dept. upstairs. Now as we move upstairs the atmosphere darkens dramatically as pertaining to gun counter employees. It is indeed decently stocked with middle of the road guns, knives, hunting/shooting supplies and all sort of goodies we outdoors gun nuts types enjoy. However the been there done that know it all types can really offend quickly. They're very condescending! You literally have to hold your nose to buy a gun at the gun counter because their attitude stinks. Try at all costs to avoid the older guys. There is one youngish tallish feller with glasses who is tolerable. Their prices are rarely a deal so I don't understand the mantle of contempt they so readily don. So my 3 stars ratings is only for the clothing and fishing sections. The insufferable asses upstairs have lost their employers untold thousands from me alone. read more

I have read several reviews and agree it seems that there is inconsistency with employees and how customers are treated. I think they need to focus on developing millennial help as they tend to have the least experience with people vs electronics. Today it lost them a sale and I presume from reading other posts, it has in the past and will do so until they become more consistent. I buy a lot of expensive toys and had made my mind up to shop more locally even if it cost a few more bucks. That $ will not be spent here even though mgt kindly refunded my deposit for a layaway toy after being treated rudely by a petulant young lady in the firearms department. Hope this helps you as a buyer and I hope the firm attends to customer service gaps. read more

Great!!! As soon as you walk in you are greeted by the cashier. I came here following a horrible boot shopping experience with my husband an hour before. We walked towards the back where a young lady met up with me and asked if she could help. I told her what we needed and she immediately knew what we were looking for. She pulled out all the boots that she thought would fit my husband and sure enough... We made a $200 + purchase, but the service made it all worth it! My husband came out a happy man and I came out ecstatic with the service!! read more

1. SERVICE: Excellent; friendly and knowledgeable sales people. 2. SELECTION: A large selection of sporting goods of every type. Clothing, camping gear, fishing tackle, guns and ammo; they have it all. 3. PRICE: Often their prices are surprisingly low and even when the are higher than a big box store it is certainly worth it to buy from a dealer with the kind of selection and expertise you will find at Thruway Sporting Goods. read more

This is a family owned Sporting Goods store that has recently expanded to 30,000 sq/ft. I've been shopping here for years, and I highly recommend. It's fun to look around, and they have lots of good sales and clearance items as well. The knife selection is very good, and I always see a few knifes that I want! They also specialize in fly-fishing items. Also, they have a huge selection of Carhartt products. read more

This is my go-to store for most outdoor / hunting things I need. They have a great selection of carefully curated items - you can tell the people doing the ordering for the store know their line of work - hunting, fishing, clothing, shoes / boots, etc. All high quality gear. Fly fishing shop is especially well-stocked, and there's always someone knowledgeable there to help with fly selection, etc. The prices can be higher than other places, but you're getting expert assistance with everything. Great people, great store. read more

I made the trip from Westchester because I heard the hunting and fly fishing selections​ was great. Very true. This is an outstanding store with a experienced staff. Well worth the trip. read more