Jaime and his team helped us out after we had water damage from Hurricane Helene. His team was…read moreprofessional, on time and super easy to work with. After his work it's like the damage never occurred. Attached are before and after pictures.

A good company to recommend for water damage . great…read morecustomer service, does good quality work on flooring walls everywhere their services are needed

We had some serious water damage in our second floor commercial property due to extreme cold and a…read morepipe that ran through an unheated unit on the first floor of the building. Long story short, I came to work one morning and just walking through the lobby was like walking through a rain forest. After shutting off the water to the line that was burst, I called the building's property manager and she called Rumsey. Josh and his team arrived within an hour. After a thorough investigation of all the spaces impacted they got to work. They got all the standing water cleaned up within minutes and started working on the mitigation process on all three floors impacted. I run a small B2C service business out of that space and every minute we were down was money out the windows. Needless to say, it was imperative to me that the mitigation be accomplished as quickly as possible. They tried several different methods to dry the floor so that we wouldn't need to go through the process of removal but ultimately they were unsuccessful due to the lack of heat in the first floor units. There must have been 75 - 100 dryers, filters and dehumidifier units in the building so they brought a massive diesel generator to power the operation without running up our power bill. Josh was in regular communication with me throughout the whole process and his teammates, Lee and Zac filled in seamlessly when needed. I have dealt with water damage to my property before and it's always a nightmare. I have had mitigation companies come in and tear apart my space, leave one or two driers , and then disappear for weeks on end leaving me to work around their mess with no clear scope or timeline. Rumsey has had people on site every day checking moisture levels and making sure their impact on my business and footprint was as minimal as possible. They worked directly with the insurance company to get the best possible payout and the reconstruction was perfect. It honestly looks better than it did pre-disaster. I can't overstate their professionalism and communication. I hope I never need mitigation services again, but if I do, Rumsey will be my first and only call.

Rumsey worked with us to remediate after a water leak in the drywall behind our kitchen sink, as…read morewell as the reconstruction effort afterwards. The mitigation/remediation process was a struggle. Some of the issues were due to insurance, but this part of the process was also plagued with communication issues with Rumsey. Oftentimes, our calls/emails to them were never returned, and we had to continue pushing Rumsey for a response or to get them to follow-up with insurance (as they had promised but didn't always do). We would ask them to keep us in the communication loop with the insurance company, often to no avail. Overall, a pretty frustrating experience. Thankfully the reconstruction end of things was a breath of fresh air. The all-star of this entire process was Mike Fulbright. Mike entered the picture and got things moving. He is a great (and very prompt) communicator and really listened to our questions and concerns throughout the reconstruction process. Ismael (the lead contractor) was also very responsive to any questions or concerns we had. His cabinet guy, Dionne (pronounced Johnny, I think I'm spelling that right) was also fantastic and very detail-oriented. Overall, we are really pleased with the end result of the kitchen rebuild. If the mitigation side had been nearly as responsive and communicative as Mike and Ismael, we'd give a higher rating.

The process of dealing with my insurance company on a water damage claim has been difficult. NICS…read morehas been a major help in navigating this industry. Without Preston's knowledge and guidance I don't think I would be where I'm at currently with this project. I'll keep everyone posted on the progress of my project and how NICS follow through is after construction has started.

They are working with our insurance company and adjusters to handle hail damage at our houseread more

Please hire these guys if you have any mold issues! we had 2 previous inspectors that still missed…read moremold in our house and I was still super sick. in addition to being great inspectors, they really know what they are doin remediating it also. I researched for hundreds of hours and these guys were knowledgable, thorough and reasonable in their pricing as well. They know what they are doing and don't try to scam you. they were also very patient and empathetic really understanding my anxiety and fear from being ill. you can't go wrong with Cardinal.

We used Cardinal Restoration for water remediation and then they renovated our bathroom. The…read moreremediation team was so clean and kept our house so clean during the demo and remediation process! They lined all of our floors with paper and had fans and plastic to keep the dust at a minimum; thanks Reuben for overseeing this part of the work and your excellent communication! Next, we worked with Drew as a project manager for the rebuilding part of the project. Drew was very patient with us as we selected products and did end up changing small details along the way. We completely changed the look of our bathroom and it turned out perfectly! Cardinal knew exactly how to navigate this process with insurance which made things go very smoothly.

This company is amazing. They took care of my crawl space after my water heater exploded…read more I have gone on to help several friends of mine through water damage situations, and NO ONE in the Charlotte area we came in contact with came EVEN CLOSE to the professionalism and honesty of this company. Jim Kittridge in particular is an awesome professional and his communication with clients is very quick and super helpful. They have unusually great attention to detail and will GET THE JOB DONE RIGHT. Keep up the great work, guys!

They have done such a great job accurately diagnosing all the flood damage costs and conducting the…read moreappropriate repairs alongside it. Their prices are within our budget and they communicate anything new that comes up. Very impressed with their professionalism and attention to detail.

Will not use this company again, scheduled small gutter job and the Project Mgr did not have the…read morematerials on site for the working to start, when he did show up he had the wrong size gutters, 4 trips to Lowes and 3 hours later it was done with a up charge, he did not quote a new gutter piece but did not give me credit for the down spout material he did not use and had to return to Lowes. Lesson learned get a itemized list of the material they are suppling. Gutters were not installed correctly first rain and water was pouring down on the porch had to send someone else to fix the issue. UPDATE: Owner called me and after discussing my experience with the gutters sent a manger out to fix the issues and has revised my bill, they have resolved my issue. They stand behind the work they do.

TL/DR: Merritt Roofing has completely eroded my trust in their products and service. I do NOT…read morerecommend. 8-months after installation, we still don't have a roof we can trust, and they seem to be done supporting me. We did our due diligence and spoke to several roofing companies before committing to Merritt to fully replace our roof. We liked the salesperson/Project Manager, Jason (who was fairly new to the company, but being mentored by another, Bryan), and the price was in the middle of the pack (just over $10K). We even went ahead and paid extra for the "Platinum Coverage" for added piece of mind. We did everything we could think of to receive a good quality service/product. August 2025 - The installation crew did such a bad job on our roof that Merritt have since told me (as if it would put my mind at ease) that they will no longer work with that crew. That's fine for the next folks, I guess, but doesn't help us at all. I understand that they do still work with the contractors of the crew, just not those exact installers, so no guarantee that the way their other crews behave will be any better. We were also surprised to find out that Merritt contracts in installation crews, as part of what we were hoping we were paying for by going with a large, named company was a dedicated installation team. We could have hired random contractors ourselves. The edges of all of the shingles at the ends of the roofs were cut so badly that they were crescent-shaped, and the shingles underneath were exposed. There were a number of chunks taken out of the shingles by carless ladder placement. One of the crew had decided to fix part of a gutter that he had dislodged by shooting a bunch of nails into it, shooting a nail through the bottom of my gutter in the process, and causing a leaking gutter. They had also cracked the soffits (The vent underneath the edge of the roof), and it was just hanging out. They hadn't even tried to repair it. Although this has now been put back in place, it is still cracked. There were numerous other issues with the installation, but the team packed up and left without saying anything to me, and the Salesperson/PM wasn't around either. I called the Salesperson/PM when I went outside to look at the roof, and let him know that I saw some issues with the roof. He came over and agreed that it wasn't acceptable. The team was called back to address, and one of them showed up. He replaced a couple of shingles, and then tried to leave again. He made it clear we weren't happy with the edges of all of the roofs, and that they needed to address. It was scheduled that they would come out a few days later and replace all of those shingles. So immediately we went from having a new roof to a repaired roof. When the team did come to repair the roof, they were supposed to start at 8:30 am. The first person finally arrived at 10:20 am. and they starting working at around 10:40 am. Once the repairs were completed I pointed out some areas I wasn't happy with, and was put in touch with Garrett Zarecky, the Merritt "Production Manager" and was told that they would settle in the next couple of months. Garrett scheduled a date with me at the end of September to come and inspect the roof. He also made a number of comments along the lines of "If we need to replace the whole roof, we will" and that he would check inside our attic space, if he felt it necessary. September 29th 2025 - Garret game to inspect the roof, did not go inside the attic, despite saying he would. He told me something along the lines of "I wouldn't be able to see any issues from in there anyway". He also noted a lot of my concerns, but told me he was happy with how the roof looked and how it was performing. He assured me that this roof was as good as new, despite admitting that they no longer worked with the crew that installed it. Nov/December 2025 - I was cleaning the gutters, preparing for winter, and noticed that there were still a number of shingles that had scuffs and even gouges out of them. There was also the head of a nail pushing through one of the shingles at the back of the house, close to the edge. There were a numbers of other issues with the way the shingles lay and looked cosmetically. I reached out to Jason, Bryan and Garrett, the Production Manager. Jason had left the company, which seemed odd for a person who had only started there a few months before, so Bryan came out to inspect the roof. He agreed that it looked like the shingles had been damaged in some way, possibly as a defect in the shingles, and asked Garrett to inspect the roof. Garrett told me that the damage wasn't caused by a defect, but by foot traffic. The fact that there had been enough foot traffic on my roof in the days after it was installed to cause damage, seems to be another indication of how poorly it was installed. Merritt's "Repair Guy" (Garrett's words), Alonzo, came out in December and removed large areas of shingles, replacing them

Would not recommend if you need a actual plumber to find a leak and repair it!…read moreThis place is a joke. After a hour the guy puts plumber putty on bathtub drain and try's to tell me he fixed the problem without even getting into the backside wall where the drain pipe has been leaking on my concrete slab under the tub. I showed him my baseboards on the opposite side wall of the bathroom , which clearly shows water damage and water marks. And took him outside where the foundation at the bathroom has mildew or water marks on it. Like the water had been draining out the side of the house some how. Then he proceeded to tell me to spray mildew cleaner on it and give it a "month" to see if it was still leaking!! What in the world! I ended up telling him to leave after wasting over a hour of my time. And I could tell how stupid he was from the comments he made. I would NEVER RECOMMEND this COMPANY TO ANYONE! Stay Far Away from them! Unless you want to just throw your money away.

Armando was great. I put in a request and he was at my home within an hour. He assessed my drain…read moreand was able to clean out the clog. He gave me some recommendations as well for future care of my sink. He was very professional and worked quickly. Overall a very pleasant experience working with him.

I am writing to express my dissatisfaction with the service I received during a recent plumbing…read moreappointment scheduled through your company. When the plumber arrived at my home, his very first comment was that he doesn't like working on toilets and doesn't understand why your company keeps assigning him those types of jobs. This was unprofessional and immediately made me uncomfortable. He then informed me that in order to provide an estimate, he would need to open the top of the toilet, and that doing so would cost $140. I explained that when I scheduled the appointment, I was clearly told the estimate would be free of charge. His response was that it was only free for him to show up--not to do anything beyond that. Frankly, this explanation was both unreasonable and misleading. This experience was a complete waste of my time and left me extremely dissatisfied with your service. I expect better communication, transparency, and professionalism from a company that offers home repair services. I hope you take this feedback seriously and address it with the technician involved, as well as review the clarity of the information provided to customers during appointment scheduling.

From the owner: Same Day Availability. Free Estimates & No Trip Charge for Nights and Weekends…read more When you need an emergency plumber near me in Matthews or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.

I had an incredible experience with Shawn and his team. We were contacted immediately and the…read morecommunication was top notch. We were able to determine our needs quickly and he had someone out within 24 hours to fix my laundry room which was stripped down due to a flood. They provided quality work within the estimated time frame. They also worked with us on the cost and keep everything within an affordable range. While they were here we discussed additional projects and will be looking to do more work with them.

Excellent work. Shawn and team were professional and communicative. Love the finished product. Will…read moredefinitely use them again. They retired our shower floor. Looks brand new.