There would never be enough stars I could give Swayne & Partners as they are absolutely fantastic…read more They we're kind and caring with all the animals they see, they took my Teddy in on an emergency late one night with a twisted bowel, the vet was waiting in reception as we arrived and took him off to X-ray him while we were booking him in then came out to tell us they had to operate on him straight away they saved his life and we are so grateful to them all from the vet's, nurses and reception staff they are all so kind and caring. We also had to have our nearly 17 year old jack russell "Jake" put to sleep and once again they did it with kindness and dignity. We would recommend them very very highly. Thank you so very much to you all kind Regards Mr & Mrs Sutton, Teddy and Benson too

The only reason I don't currently take my pets to this surgery is because of the lack of parking…read more(I'm disabled and can't lug a cat basket up the road!) I used this surgery all through my childhood/ teenage years and my family still do. They have given my mum huge help through difficult illnesses with her pets. On boxing day before we moved back to the area, our dog ripped her face open in the woods and we used the out of hours emergency service at Swayne and Partners. The vet was absolutely lovely and you wouldn't have known that our dumb mutt had ripped him away from his family! Highly recommended.

Family run veterinary practice. Nice modern property and sufficient parking…read more Friendly knowledgeable staff. Also has a shop area which sells dog food, dog toys etc. Would definately recommend this vets practice.

If you do not have thousands of pounds in your account for instant payment don't take your pets…read morehere or rely on them for emergency treatment. Despite the website stating direct claims with insurance companies can be agreed I was told no and payment is required every 24 hours. I challenged the lie we were told by the clinical director and she ignored it. A complaint was raised and I received what appears to be a copy and paste mission statement. Despite being with the vets for 14 years and paying thousands of pounds in bills on time they simply don't care. Money is the one and only focus of this practice and not the pet's immediate care. We have thankfully found a family run practice with the best interests of our pets at heart. To say I'm disgusted is an understatement.

Top draw for everything First class serviceread more

Thank you so much for looking after Bobby while we were on holiday and our little man was taken…read morepoorly. We found you on the website yih didn't hesitate to see him ,within 10 mins we had an appointment for the sane day, he his on the road back to normal ,so thank you very much for treating him. We would highly recommend these vets to anyone, its a shame all the vets aren't so efficient as you thank you so much. Rhona Smith from West Midlands

This place was so wonderful. After a not so great experience. Super thankful for this veterinary…read moreoffice. From start to finish I would highly recommend their services. We had been looking for a vet for Brooking. I can finally report here that these people know what their doing and go above and beyond. They're very understanding with your individual needs as well as happy to explain in detail what your pet is having done. They also get your appointment finished in reasonable timing. Excellent customer service. Paulo is so nice, professional, and caring to your animal. Brooking, was so happy and well taken care of. I can't begin to Thank You, See you again soon 5*

my first visit to Orchid vets. One of my hens Grace became ill whilst I was on holiday. I was given…read morean immediate appointment, and Grace was given a thorough examination lasting half an hour, by William Lewis who was very kind and helpful. showed me how to administer medicine orally, and Grace is now 100% fit and happy. Never was the suggestion made that as it was only a hen why not put her down, she was treated as though she was an expensive pedigree. If you have poultry or any animal, you will receive fantastic service from all the staff here

The staff here are absolutely wonderful and the place is always clean and tidy. I feel safe hands…read morewhen I go there and I know my cats do too. I recommend them to anyone!

The vets here seem to really care about the animals they see. We have only had one 'poor'…read moreexperience in the 8 years we have been using them. If it was not that the vets are so good, then the poor attitude and poor customer service of one of the reception staff would have caused us to find somewhere else. 5 stars for the vets, only one for the service! 3 stars overall.

My cat was found one Sunday morning with her face smashed in…read more I rushed her to this vet and the first thing they said was that before they looked at her the fee would be over £120. They gave her a preliminary check and said they should be able to save her and the fee would be over £500 and that they wanted half there and then. I used my credit card and paid the £250. Three quarters of an hour later they called to say they could not save her and I had her put to sleep, I went to pick up her body and the vet asked for another £38.50 for putting her down. I refused to pay the £38.50 and after I complained to the practice manager a week later they refunded £70 but it still was effectively £180 to have my cat put down. I was under the impression that most vets went into their profession because they cared for animals, not this practice. Money first, pets after!

After a period of illness we found ourselves needing to get our lovely old Black Lab put to sleep…read moreon Easter Sunday. We had a care plan in place with our regular vet but as our old fella slipped very quickly over Saturday night/Sunday morning we found ourselves at the mercy of out of hours veterinary care. We tried in vain for someone to come out as it would have been so painful for him to travel in the car but we couldn't get through to anybody that would attend so eventually, after a number of calls, we managed to get him into Vets Now in Brinkley Lane, Colchester late on Sunday evening. We made it very clear how unwell he was and that the drive (a good 45 minutes) would put the dog through a massive amount of pain to get there (he had stitches in his stomach and he was extremely weak and in pain generally from a terminal condition). On arrival he was initially triaged by a nurse in the car park who immediately seemed to question why he needed to be euthanised. It was obvious to anybody that he was already in extreme discomfort but there did not seem to be any urgency with the practice. We did not want to carry him into the waiting room as there were people waiting and we thought our dog would find it distressing with strangers around him so we opted to wait with him in the car until it was time to carry him into the surgery and retain a little bit of his dignity. We did not however realise how long that wait was going to be! Despite us making enquiries a number of times with their reception staff we were left waiting for around two hours in the car park with a dog in terrible pain and distress; dogs were walked in and out of the surgery but nobody came to help our dog. We made a further attempt to find out when our poor dog would be seen and was simply told that they didn't know when he would be seen and the receptionist looked at my wife as if it we were an inconvenience so we took the decision to leave as we were not convinced that he was going to be seen at all. At that point the dog was lying in the back of our car drooling profusely, shaking and struggling for breath. Ultimately our dog had to endure a painful return journey home and a twelve hour wait until another Vet attended our home and put our poor old boy to sleep the following day. The Vet that attended our home said that our dog would have been in accute pain over that period and that is just not acceptable from a supposed "caring profession". Quite frankly both Vets Now and the staff that were on duty on 17/04/22 should hang their heads in utter shame. My family are left now with memories not of the wonderful friend our Lab was but of how he suffered so much in the last hours of his life at the hands of what is the worst Vet's Practice I have ever dealt with.

From the owner: Vets Now Manningtree provides out-of-hours emergency veterinary care for dogs, cats, and small…read moreanimals when they need it most. Our emergency clinic is a bit like the pet equivalent of A&E, offering veterinary care at nights, early mornings, weekends and bank holidays in case your pet has had a sudden accident, injury or illness. You’ll be looked after by a dedicated team of experienced emergency vets and registered veterinary nurses. When your daytime vet is closed, you’ll find Vets Now Manningtree based within Highcliff Veterinary Practice, Factory Lane, Cattawade.