I moved my elderly dog from Three Rivers after an appalling series of experiences.
During an examination, a vet pulled and manipulated his limbs so forcefully that he was yowling in pain, insisting his range of motion had to be checked. My new vet and his physiotherapist were shocked when I later described what happened. He is now extremely distressed about having his limbs handled.
This was followed by multiple medication errors which the practice later admitted in writing: prescribed medication was not dispensed, the wrong quantity of another medication was supplied, and there was a serious error on a medication label which could have left my dog in considerable pain had I not thought to question it myself. Their investigation also uncovered a further prescribing error involving a Controlled Drug.
I also found their charges extremely high, which made the standard of service I received even harder to accept.
Their handling of my complaint was equally disappointing. Despite their own investigation confirming multiple errors, they ultimately refused to address my remaining concerns and told me that further discussion would not be productive.
I deeply regret trusting this practice with my dog and have moved his care elsewhere. read more
